Manager Customer Service

OBJECTIVE

The position of Transportation Dept./Fleet Manager, with your company where

extraordinary attention to detail, employee loyalty, creativity, and strong

public relation skills will be desired.

QUALIFYING EXPERIENCE

Office Management:

. Advised corporate president and vice-president on the impact of

company policies changes on line staff.

. Traveled to other states to receive training and collect information

to share with co-workers and management.

. Subject Matter Expert whom area managers and employees consulted.

. Used strong problem solving skills, including creative time management

to meet deadlines.

. Manage the work tasks of office personnel; preparing and maintaining

appointment schedules, for personnel.

. Ensuring customer service was top priority.

. Supervisorial experience of up to 25 employees and multiple locations.

. Ability to multi-task on demand.

. Assist in motivating moral of employees.

. Managed quality control of office supplies and inventory.

. Experienced handling multi-line phones with three outside lines and

sixty internal lines.

. Follow and maintain strict confidentiality policy.

. Provided employee training.

. Marketing/Retail Sales.

. Ability to change from one position/role to another in a single day.

. Crisis Management.

Financial Management:

. Set-up and maintain financial records

. Process quarterly and year-end statements for corporation

. Processed receivables/payables, payments, loan checks, deposits.

. Prepared and electronically filed tax returns.

. Assisted clients when apply for and understanding short term loans,

process loan checks.

. Process cross claims for billing; assisting customers with billing

questions while maintaining confidentiality.

. Logged and input all client data with a volume of up to 500 clients;

maintaining databases.

ADDITIONAL SKILLS

. Flexibility/Versatility

. Organization

. Work independently

. Educator

. Creativity

. Observant

. Multi-task

. Self-motivating

. Teamwork

. Dedication

. Dependability

. Active-Listening

. Communication

. Considerate

. Empathetic

. Focused/Driven

. Organization Focused

. Active-Learner

. Able to Motivate Others

. Leader/Follower

. Solve Client Issues

SOFTWARE EXPERTISE

. Word

. Excel

. Power Point

. Access

. Quick Books

. Open Office Suite

. D-Base

. Peachtree

. One Write

. Internet

. Adobe

. Outlook

. TPS

. Starclock

. Starweb

. H&R Block's Intranet MyBlock

EDUCATION

University of Phoenix, Phoenix, AZ 2010

Bachelors Degree - Management

Columbia College, Sonora, CA 1995

Associate of Arts Degree - Business Administration/Accounting

WORK HISTORY

H & R Block, Clovis, CA Office Manager/Instructor 11/07-present

President Field Tax Advisory Council, Clovis, CA Consultant 05/08-05/10

Building Management Solutions, Fresno, CA Office Manager 05/06-04/09

H & R Block, Clovis, CA Tax Professional 12/06-11/07

Foot Care of Sonora, Sonora, CA Front/Back Office Assistant 10/05-

02/06

Dept. of Social Services, Sonora, CA Office Assistant ll 08/04-05/05

Day Care Owner/Operator, Sonora, CA Sole Proprietor 09/95-08/06

Information Support Services, Sonora, CA Office Assistant II 10/04-

02/05

Tuolumne General Hospital, Sonora, CA Office Assistant l 05/03-11/03

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