Sales Customer Service

EDUCATION: Bachelor of Business Administration

Graduation: March 2011

Ohio University, Athens, Ohio

Major: Marketing Minor: Retail Merchandising

Certificate: Retail Sales

Cumulative GPA: 3.43/4.00

The Ralph and Luci Schey Sales Centre

. A nationally ranked, competitive entry, sales program that

focuses on essential sales skills and the ability to think

critically which includes strong project and role play

experience, a 300 hour internship and exclusive professional

development opportunities.

Integrated Business Cluster Program

Ohio University September 2009- November 2009

. 10 week, 200+ hour competitive coursework and problem-based

experience designed to familiarize students with existing

business situations

. Learned and integrated key concepts, gained practical

experience in leadership, time management, teamwork, problem

solving, and analytical thinking.

. Completed a feasibility study and marketing plan for Chick-

fil-A that determined if there was a demand for the product

in Athens, Ohio. Collaborated with a team to present possible

locations, target separate segments and create a marketing

campaign to promote the product

WORK EXPERIENCE:

Nest Fragrances, Sales and Marketing Intern

(November 2010- December 2010)

New York, New York

. Entered orders for clients, monitored leads and managed

account information using the company's customer relationship

management system, salesforce.com

. Created and released e-mail blasts to all clients which

were electronic ads that showcased a particular promotion or

sale that the company was running

. Assisted the sales team in planning, advertising,

organizing and hosting the first annual sample sale which

took place for three consecutive days

Bismarck Phillips Communications and Media, Public Relations Intern

(June 2010-August 2010)

New York, New York

. Assisted account executives in daily tasks such as

trafficking samples, updating client credits and completing

monthly

or weekly reports

. Completed projects such as celebrity and stylist giftings as

well as client follow ups after events take place to ensure

the satisfaction of the customers

. Expanded knowledge of the fashion industry by working day

to day with professionals who represent top clients such as

Carolina Herrera as well as over thirty others

Panera Bread, Associate (June

2006- August 2009)

Hudson, Ohio

. Engaged in customer service in the food service industry in

order to increase customer retention rate.

. Executed fiscal responsibilities including opening register

operations in a company bringing in over 200 million dollars

in yearly sales

. Assigned to leadership tasks such as opening the store, which

played a vital role in day to day store operations

. Benchmarked previous store sales to determine inventory

needed for upcoming daily routine

Pi Beta Phi, Social Chair

(February 2009-March 2010)

. Planned and executed social events for chapter members as

well as co-ed events with other organizations on campus

. Responsible for planning and organizing quarterly date

parties that take place off campus

. Attended weekly meetings with chapter members and advisors in

order to promote upcoming events

. Organized quarterly meetings with members of the advisory

board to approve the social budget to ensure that all events

can be financially covered by the chapter

The Ralph and Luci Schey Sales Centre, Executive Events Committee

(October 2008-present)

. Participated in weekly meetings to remain updated on upcoming

networking and professional events

. Responsible for planning the annual Sales Symposium as a part

of the Executive Events Committee

. Acquired real life selling and networking skills by taking

part in several external events available to the members of

the Sales Centre.

DECA Career Passport, Secretary

(September 2006-June 2008)

. Organized two major fundraising events: a teacher versus

student basketball game to raise funds that were donated to

soldiers overseas and a Prom Fashion Show which showcased

designs which allowed students to see the latest Prom trends.

Dean's List

(5/11 quarters)

SKILLS: . Microsoft Word, Excel, Photoshop, Power Point

ACTIVITIES

AND AWARDS:

Contact this candidate