Customer Service High School
Resume:
Worked in a fast-paced Human Resource Department where I developed
effective communication skills with all levels of employees. Ten years of
earlier experience in general administration in various fields. Possess
knowledge and skills in Human Resources, in Administration, in Customer
Services as well as in Education. Enjoy team work to bring about the best
results for the company. Strong willingness to learn and to adapt to new
responsibilities
CAREER HIGHLIGHTS
Substitute Teacher (Multicultural public education) 2006 - Present
Lennox School District
10319 Firmona Avenue
Inglewood, CA 90304-1419
Worked as a contributing staff member in team teaching.
Created Lesson plans.
Instructed students with learning disabilities.
Took an active interest in each student to meet the assigned objective.
Assumed responsibility for classes of all grade levels and subjects.
Provided instruction with emphasis in writing and literature.
Implemented behavioral plans.
Contributed to curriculum development.
Supervised field trips.
Provided extra help and assisted students with homework in after-school
program.
K-12 instruction (all subjects).
ESL instruction.
Student Engagement Technology.
Multicultural curriculum
Human Resource Coordinator (Benefits Representative) 1984 - 1992
Weyerhaeuser Financial Services, Woodland Hills, CA
Office closed. Headquarters in Tacoma, WA 253-***-****
Provided customer service in the Benefits Section of Human
Resources.
Facilitated new employees/enrollment in various benefit programs.
Assisted Employee Relations on special projects.
Counseled/responded employees on Worker's Compensation.
Filed Worker's Compensation claim both company and state.
Coordinated and processed all areas of leaves of absence.
Researched comparable benefits packages.
Responded/processed/attended Unemployment claims.
Assisted in planning, defining, implementing, and preparing corporate
benefits handbook.
Generated retirement request/death benefits.
Participated and assisted in the Recruitment of new employees.
Assisted and lead managers in state safety program SB 198.
Assisted with United Way Campaigns.
Coordinated American Red Cross Blood Drives.
Prepares and assembles media kits for marketing and public relations
departments.
Established and maintains electronic records management system for all
incoming and outgoing correspondence
General Administrative Responsibilities
Montgomery Ross Fisher, Inc., W. Los Angeles, CA 1980 - 1984
Project Secretary /Receptionist/Customer Service (busy
desk/correspondence).
Interacted with sub-contractors, city and county inspectors.
Typing contracts
Filing Completed special construction forms.
Correspondence
Submit Contracts to Subcontractors
Follow-up file documentation.
DRE processing.
MS Word
MS Excel
Planning and Scheduling
Written Communication
Customer Service
Interdepartmental Coordination
Internet Research
Telephone Reception
Purchasing office supplies
70 wpm Typing Speed
Duties and Accomplishments
Handles calls and promptly forwards them to appropriate person among
employees.
Responsible for scheduling meetings for all employees; escorts visitors to
staff members' offices, along with provides hospitality service
arrangements as requested by staff.
Compose and distribute inter-departmental memorandums (e-mail, documentary
and voice) ensuring timely delivery and receipt of important information
while at the time maintaining confidentiality.
Organize, sort and assign mail distribution for all the employees.
Further work history in soil engineering also in real estate upon request.
OTHER QUALIFICATIONS
Spirited, optimistic, team player
Articulate, professional attitude
Energetic, flexible, and adaptable
Exceptional interpersonal skills
EDUCATION/CERTIFICATES
B.A. English Education / Minor American Indian Studies / Emphasis in
literature
California State University Long Beach, CA
Teaching Credential Program: College of Education
California State University Long Beach, CA
A.A. Liberal Studies, Santa Monica College, Santa Monica, CA
Advance Certificate in Industrial and Personnel Relations, Loyola Mary
University, CA
Volunteer Work: St. Monica Catholic High School; City of Santa Monica
Feeding the Homeless, Venice High School; Lennox Middle School.
Upon interview or request, I will provide additional information in
professional training, formal education, and work experience. Should you
have an opening, I would like the opportunity for an interview.
Kathleen Alcione
937 - 11th Street Apt. 3
Santa Monica, CA 90403
Home: 310-***-****
Cell: 310-***-****
***************@*****.***
Contact this candidate