Customer Service Manager

Tamra

Objective

Anderson To provide Personal Assistant services to a professional or executive family, and to assist in

Silvestre managing household, and professional affairs in promoting a balanced life for the client.

Profile

Excellent organizational, scheduling, research, and coordinating skills. Strong ability to

Do not go where the prioritize and multi-task in a fast paced environment. Results-oriented exemplifying excellence,

path may lead, go instead professionalism and timeliness. Meticulous and precise work habits; an appreciation for detail.

where there is no path Ability to use a high level of discretion in meeting the personal, family and household needs of

and leave a trail. an executive. Self-motivated, organized, goal-oriented and results-driven. Energetic, high level

of stamina, good humored and flexible in nature. Service-oriented with commitment to meeting

Ralph Waldo Emerson very high standards. Value and respect the position's need for the following; integrity, trust,

honesty, discretion and tact, sound judgment, maturity and professionalism.

Special Skills

Working within professional and private organizations at the local, national, and international

levels has honed these skills:

• Experimentation - relentless probing for new ideas and approaches.

• Management - optimizing people and finances to meet objectives.

• Leadership - of teams ranging from 3-30 people..

• Initiative: Consistently pursues additional training and skills to meet company goals

and needs.

• Project Management – evaluate programs, initiate projects, develop and execute

strategies.

• Execution - regularly delivering to fixed time schedules against all odds.

Employment History

Self Employed – Image Consultant, Atlanta, GA (2002 – present)

Help others to develop the visual impact needed in order that they may realize their goals.

Facilitate corporate seminars to instruct clients on how to use their own visual uniqueness.

Sales Associate – Ann Taylor, Atlanta, GA (2008 – 2009)

Family Service Counselor – SCI, Atlanta, GA (2006 – 2008)

Production Manager – Inertia Films, Atlanta, GA (2004 – 2005)

Production Assistant – FBTV/InTouch Ministries, Atlanta, GA (1998 – 2009)

Senior Customer Service Rep.– Georgia Pacific, Atlanta, GA (1997 – 2002)

Professional Training

Georgia Insurance License – Atlanta, GA (2008 – 2009); ESL – Atlanta, GA (2008); PM1D

Audio training – Atlanta, GA (2006); Certificate of Completion (Effective Telephone

Communication, Building Customer Relationships, Listening and Empathy) – Atlanta, GA

(2007); Award Studios (Professional Makeup Artist) – Los Angeles, CA (2002)

Technical Skills

• Microsoft Office 2003 (Word, Outlook, Excel, Publisher, PowerPoint), Corel,

WordPerfect, MAC OpenOffice.org, NEO, ADP, SAP. Quickbooks.

• Office Equipment: Multiline phone systems, Copiers, Fax Machine, Scanner, Postage

“Tamra, the trend setter!

Meters.

She leads by example and is

• Audio, Video and Teleprompter.

results oriented, while

developing and maintaining

long term relationships.”

Additional Information

Sonya Fowler

• Community Service: Impact Atlanta, Community Friends, Single Parents Friends.

Co-Manager Ann Taylor

• Interests: Theatre. International Missions. Traveling.

4313 Orchard Valley Dr.

Education

Atlanta, GA 30339

678-***-****

********@*****.*** On the job training.

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