Customer Service Manager
Resume:
Kevin Michael O'Callahan
Email: **********@******.***
Spokane, WA 99217
Education: M.S. Exercise Science and Health Promotion: Performance
Enhancement and Injury Prevention
California University of Pennsylvania
Dec. 2011
B.A., Health, Fitness, Physical Education
Whitworth University, Spokane, WA
GPA 3.79 Magna Cum Laude
Laureate Society/Deans Honor Role 2007/08
CPT - American College of Sports Medicine
CPR/AED, Standard First Aid - American Red Cross
Trained in functional movement screening (FMS)
Experience: Health and Wellness Coach - YMCA of the Inland Northwest.
August 2009 - Present
. Personalized exercise prescription working with
all experience
levels and interests; health seekers, rehab
clients and athletes
. Created periodized, small group training program
. Conducts personal training, small group training,
Metabolic Makeover classes, Youth Wellness Center
Training, teen free weight training and
TRX classes
. Staff scheduling and management of gym when
director is gone
. Customer service, equipment orientation
. Inter-department relationship development through
staff
exercise classes
Production Manager - Pyramid MTM. September 2004 - June
2006
. Public relations, customer service, resolution of
product/installation issues and necessary follow up
. Scheduled all jobs from measurement to installation
including cutting and fabrication
. Managed all aspects of marble and granite
production from
order generation to quality control and
installation
. Supervised a crew of fifteen
Production Manager/Yard Supervisor - Quikrete.
July 2001 - August 2004
. Managed production of concrete products
. Instrumental in implementing new safety and
operational procedures helping
to convert a large operating deficit to
profitability the following year
. Inventoried and ordered supplies for production
and sales
. Quality control testing and batch design
manipulation
. Supervised a crew of fifteen
Warehouse Supervisor - Jordanos Foodservice.
September 1995 - June 2000
. Managed warehouse and every aspect of business
from taking orders to delivery of
product. This included taking orders,
generation of item pick ticket, inventory,
product selection accuracy,
routing drivers and resolution of delivery
complications
. Customer service
. Opening and Closing of warehouse
. Supervised crew of twelve
Internships: Scotford Fitness Center, Whitworth University Campus,
Spokane, WA
. Designed and lead fitness groups held thrice
weekly
. Personal training and fitness testing for faculty,
staff and students
. Responsible for opening and closing facility as
well as safety of gym equipment
.
Rockwood Retirement Community, Spokane, WA
. Conducted health and wellness survey of all
residents
. Participated in S.A.I.L training for instructing
exercise classes to adults over 65
. Participated and taught an exercise class to large
group of seniors
Summary: Have been evaluated by previous employers and
professionals as a hard
working, organized and responsible person who works well
in a team
environment as well as individually.
References: Laura Ferguson Ph.D. (Family Friend) 323-***-****
Todd Sandburg MS, ATC (Whitworth University ATC,
Fitness Manager) 509-***-****
John Harshman MS, HFS (Health and Wellness
Director, Spokane YMCA) 509-***-****
Laura Galbreath (Group Exercise Coordinator, Spokane YMCA)
Contact this candidate