Customer Service Medical Assistant

Araceli Calderon

***** ****** ***** *****

Chino Hills, CA 91790

Cell 626-***-****

E-mail **************@***.***

Summary of Professional and diplomatic customer service skills. Excellent oral and

personal skills, Bi-lingual in English and Spanish, Ability to perform under

Qualifications

pressure and multi task. Excellent time management skills. Strong

organizational and analytical skills. Attention to detail, ability to work under

time constraints.

To secure a professional position in a reputable company where I can

Objective continue to enhance and utilize my Office Clerical and Customer Service

skills as I further my career.

Work Experience Proficient in the administrative office and clinical duties as a medical

assistant. Certified Medical Assistant as of July 21, 2008. Extremely

knowledgeable of clinical procedures and able to read and comprehend

simple instructions, write simple correspondence and effectively present

information in one-on-one and small group situations to clients and other

employees of the organization, type 50+ wpm, experience in multi-line

phone system, 10 Key by touch.

Office Administrator/Receptionist

Office Administration and Receptionist duties consist of, but not limited

to, data entry, greeting and assisting walk in patients, preparing of

medical charts, answering phones, accepting co-payments, setting

appointments, verification of insurance and medi-care/medical, calling in

of prescriptions to pharmacy, Back Office Medical Assistant duties

consist of, performing a variety of routine blood drawing procedures to

include vein puncture techniques using standard equipment to include

straight and butterfly needles, performed immunizations, taking medical

histories, vital signs, explaining treatment procedures to patients, exam

room and patient preparation, (infants, toddlers, teenagers and adult

patients), assisting physicians during examinations. Other duties:

preparing, processing, labeling and storing patient specimens and

samples according to departmental procedures using standard

techniques and equipment for analysis by clinical laboratory staff,

maintaining inventory of supplies and reordered as required.

6/2008 – 10/2008 United Medical Group Chino Hills,

CA

Customer Service Representative/Funder

Welcome borrowers who had appointments to meet with loan officers,

make copies of all documentation required for obtaining a home

mortgage loan. Maintain daily log of all loans submitted and monthly log

of all loans funded and cancelled. Experience with creation of

spreadsheets for monthly productivity reports. Processed consumer and

mortgage loans, updated state and company policy and procedures.

Maintained daily audit reports ( Paid Account, and Ranking/Contest

Reports). Handled accounts payable and accounts receivable, accepted

and processed customer payments and created daily bank deposits.

Processing of monthly office reconciliation audits. Trained newly hired

employees. Administrative duties included, but not limited to data entry,

filing, answering multi-line telephone system and ordering of supplies for

office and District Sales Manager. Last but not least, occasionally

notarized loan document signings.

1989 – 11/2007 Beneficial California Inc. Covina, CA

Clinical Externship

United Medical Group Chino Hills, CA

Medical Assistant Certification Diploma

Franklin Career College Ontario, CA

Spanish Certification Course Certification

Benefical California Inc. Covina, CA

Certified Bank Teller Certification

East Los Angeles Skills Center Monterey Park, CA

Mark Keppel High School Alhambra, CA

General Education Graduated/Diploma

Bilingual - English and Spanish

Spanish fluency includes reading, writing, and communicating

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