Quality Assurance Test

Amanda Van Den Berg

Cell Phone: 832-***-****

E mail: abg098@r.postjobfree.com

**** *******’s Way Blvd

Sugar land, TX 77478

Summary:

• A total of 9 years of QA Testing Experience with more than 8 years of development

experience.

• Experienced in gathering and documenting functional requirements.

• Experienced in the maintenance, support and testing of applications.

• Experienced in preparing detailed analysis, diagrams and verification procedures for computer

applications.

• Have worked in Telecommunications, Banking and International Trading domains.

• Experienced in preparation of system documentation and user manuals.

• Experienced in manual testing of client/server and web based applications using structured

methodologies.

• Experienced in different tools such as HP Quality Centre and IBM Rational TestManager.

• Able to understand and articulate business requirements and perform detailed analysis to map

them to technical and functional requirements.

• Hands on experience with all phases of Software Development Life Cycle (SDLC).

• Proficient in creating Test Plans, Test cases and Data matrixes based on business requirement

and technical documentation for the testing of application software.

• Good in communicating and interacting with internal and external customers.

• Experienced in working in the full life cycle, maintenance and re-engineering projects.

• Extensively gathered client requirements and worked closely with clients.

Education:

Bachelor’s Degree, Business Administration (University of South Africa, 2006-2008)

National Diploma, Information Technology (Vaal University of Technology, South

Africa, 1991-1993)

Certificate, Total Quality Management (University of South Africa, 2004)

Certificate, Internet and Web Development (University of South Africa, 2002)

Certifications:

ISTQB – ISEB Certified Software Quality Assurance Analyst

EX0101 – ITIL® Foundation v.3

HP0M31 – HP Quality Center 10.0 Software

BH0007 – ISEB Intermediate Certificate in Software Testing

Technical Skills:

Languages: Visual Basic, ASP, HTML, ProIV & Superlayer

Testing Tools: HP Quality Center, HP Test Director, Rational Robot, Rational Clear

Quest, Bugzilla, Mantis, Redmine, HP QTP (Quick Test Professional)

Databases: Oracle, MS Access, DB2, MS SQL 2005/2008, Oracle 9i.

Operating Systems: Windows 2000, Windows XP, Windows 7, Unix, Solaris.

Other: Remedy, ALLFusion Harvest Change Manager, XML, HTML, Hogan Mainframe,

Program Management Tool-Project Web Access, Netcool/Omnibus, MS Office 2010,

Crystal Reports, Toad, Singl.eView, Putty Terminal Software, Sharepoint.

Professional Experience:

Test Logistics (Client: Commonwealth Bank) - Sydney, Australia Aug 2010 – Feb 2011

Role: Snr. Quality Assurance Test Engineer

Project: Jaguar Data Migration

Description: The Direct Access Trading system allows stock traders to trade directly with

market specialists, rather than trading through stock brokers. The transactions were executed in a

fraction of a second and the confirmations instantly displayed on the trader’s computer screen.

The main purpose of the project was to transfer data from the Mainframe (legacy database) to a

SQL database. Data on the old system was mapped to the new system providing a design for data

extraction, data loading, data verification and validation.

Environment: HP Quality Center, HP Test Director, MS SQL 2008, MS Office 2010, Windows

7, XML, Hogan Mainframe, Toad.

Responsibilities:

• Analyze functional and technical design documents, document and design test scripts for

functional, system, integration and regression test cases.

• Creation and execution of test cases, plans and scripts to ensure high quality software and

systems. Black box testing, White box testing.

• Develop SQL and Oracle database queries, extraction and validation of data, data

manipulation.

• Design functional maps and test data sheets.

• Define the test approach and determine test cycles and evaluation criteria.

• Develop and maintain test analysis standards and procedures.

• Identify and prepare required test data and profiles for testing.

• Organize the responsibility for performing testing activities.

• Identifying the target test items to be evaluated by the test effort.

• Execution of test scripts and verification of test results.

• Raise, escalate, review, resolve and retest defects.

• Tracking the progress of allocated test cases to ensure deadlines are met.

• Documentation of test results and communicating them to the development team.

• Ensuring the overall product functionality, data content and system architecture of the product

is being tested.

• Review relational database design specifications, project documentation and change control

reviews.

• Work according to the SDLC and within the release cycle and meet deadlines.

• Execute test cases and test procedures within an established testing window.

• Writing SQL scripts to do database verification and to validate modules.

• Build datasets to support data-driven testing.

• Release Management, Requirements Management, Requirement Risk Analysis, Building a

Test Plan Tree, Test Execution, Defect Tracking, Version Control, Library Management, Data

Management.

• Produce risk analysis reports to determine the risks associated with the code releases.

• Reporting on test progress status and results.

• Plan and execute testing of system fixes.

• Identify and report on all issues and risks, track all issues and risks through to resolution.

• Managing User Acceptance testing and co-ordination.

• Pre- and Post-implementation verification.

• Change request management, verifying enhancement requests, problem management, user

queries, record keeping, log and track changes.

• Development of User documentation, Installation manuals, Troubleshooting procedures,

Training materials and Defect tracking reports.

• Create and maintain Test Plans designed to test the functionality of applications.

• Research and review test variances with designers and developers to ensure the correct

functionality of the software.

PeopleBank (Client: Centrelink) - Adelaide, Australia May 2010 – Jul 2010

Role: Quality Assurance Test Engineer

Project: Parental Income and Scholarships

Description: The system calculates the payments available for students who qualify for the

Student Start-Up Scholarship and higher rate of Relocation Scholarship. It also applies the

Parental Income Test for Youth Allowance and ABSTUDY, which applies if the student is not

considered independent.

Environment: In-house Mainframe-based test case system, In-house Mainframe based defect

tracking tool, MS Office 2010, Windows 7, Mainframe application.

Responsibilities:

• Analyze functional and technical design documents, create and execute test cases, test plans

and scripts to ensure accuracy of software.

• Create test data sheets for test cycles.

• Identify and prepare required test data and profiles for testing.

• Identifying the target test items to be evaluated by the test effort.

• Execute test cases and validate test results.

• Raise, escalate, review, resolve and retest defects.

• Tracking the progress of allocated test cases to ensure deadlines are met.

• Documentation of test results and communicating them to the development team.

• Ensuring that the overall functionality of the system is being tested.

• Review technical and functional documentation, project documentation and participate in

review meetings.

• Execute test cases and test procedures within an established testing timeframe.

• Re-test system fixes and do regression testing.

• Identify issues and log them on the issues register.

• Pre- and Post-implementation verification.

• Log and track changes made to the system.

• Assist users with UAT testing procedures and test case execution.

Icon Recruitment (Client: Bank SA) - Adelaide, Australia Nov 2009 – Apr 2010

Role: Quality Assurance Test Engineer

Project: Hogan Special Pricing

Description: Priority Banking customers have the advantage of enjoying customized benefits

that have been tailored to suit the customer’s individual needs and provide discount banking.

Some of the pricing privileges include: Special fee waivers and discounts on routine banking

transactions, special pricing for deposits and loans, free international funds transfers between

accounts, Charge free overseas ATM cash withdrawals.

Environment: HP Quality Centre, HP Test Director, Windows 7, Hogan Mainframe, MS Office

2010.

Responsibilities:

• Document and design test cases for functional, integration and regression tests.

• Execute test cases to ensure system validity and verification of test results.

• Identify and prepare test data sheets and profiles for testing.

• Raise defects, review and re-test defects.

• Tracking test case execution to ensure deadlines are met.

• Document the test results and provide feedback to development.

• Review technical and functional documentation and provide feedback.

• Execute test cases within desired timeframe.

• Build datasets and data matrixes to support data-driven testing.

• Execute testing on system fixes.

• Identify and report on all issues and risks, track all issues and risks through to resolution.

First National Bank – Johannesburg, South Africa Nov 2007 – Aug 2009

Role: Technical Test Engineer II

Project: Hogan Home Loans and Contact Centre Telephony

Description: FNB Home loans deals with mortgage loans secured by real property. A home

buyer can obtain financing (a loan) either to purchase or secure against the property. Features of

mortgage loans such as the size of the loan, maturity of the loan, interest rate, method of paying

off the loan, and other characteristics are validated.

FNB Contact Centre Telephony provides the use of digital technology in the provision of

telephone services and systems. All customer calls are provided digitally to improve the quality

of voice services and to transfer data speedily over telephone lines. The system is a modern form

of telephony which uses the TCP/IP protocol to transmit digitized voice data.

Environment: HP Quality Center, HP Test Director, MS SQL 2005, MS Office 2007, XML,

Hogan Mainframe, Toad, Putty Terminal Software.

Responsibilities:

• Analyze functional documents and create test cases for functional and regression testing.

• Design test data sheets.

• Define the test approach and determine test cycles and evaluation criteria.

• Identify and prepare required test data and profiles for testing.

• Identifying the target test items to be evaluated by the test effort.

• Execute test cases and verify results.

• Raise and retest defects that have been resolved.

• Execute test cases and test procedures within an established testing window.

• Build datasets to support data-driven testing.

• Plan and execute testing of system fixes.

• Pre- and Post-implementation verification.

Paracon (Client: Nedbank) – Johannesburg, South Africa July 2007 – Oct 2007

Role: Software Quality Assurance Test Analyst

Project: Electronic verification and Record keeping System.

Description: The system was designed to verify the identity of a customer within an electronic

funds transfer system and to authorize the transfer of funds. It needs to be protected against

unauthorized disclosure of misuse. The system required interoperability between different card

issuers, acquiring banks and retailers including transmission of PINs between the entities to

ensure technical compatibility and a mutually agreed level of security.

Environment: Test Cases, data matrixes & test data prepared using MS Office 2007, MS SQL

2005, XML, Toad, Mainframe.

Responsibilities:

• Analyze functional documents and design test scripts for functional and regression test cases.

• Creation and execution of test cases to ensure validity of software and systems.

• Design test data sheets and profiles for testing.

• Execution of test scripts and verification of test results.

• Raise, escalate, review, resolve and retest defects.

• Tracking the progress of allocated test cases to ensure deadlines are met.

• Documentation of test results and communicating them to the development team.

• Ensuring the overall product functionality is being tested.

• Execute test cases and test procedures within an established testing window.

• Build datasets to support data-driven testing.

• Reporting on test progress status and results.

• Plan and execute testing of system fixes.

• Identify and report on all issues.

(1st Contract: July 2005 – Dec 2005;

iLab (Client: MTN) – Johannesburg, South Africa

(2nd Contract: July 2006 – June

Role: Software Quality Assurance Test Engineer

2007)

Project: PowerBill Billing System

Description: The Billing system processes the usage of network equipment that is used during

the service usage into a single Call Detail Record (CDR). The billing process involves receiving

billing records from various networks, determining the billing rates associated with the billing

records, calculating the cost for each billing record, aggregating these records periodically to

generate invoices, sending invoices to the customer, and collecting payments received from the

customer.

Environment: HP Quality Center, HP Test Director, Rational Robot, Rational Clear Quest, HP

QTP (Quick Test Professional), Oracle, MS SQL 2005, Oracle 9i, Windows 2000, Remedy,

ALLFusion Harvest Change Manager, XML, Program Management Tool-Project Web Access,

Crystal Reports, Toad, Singl.eView, Putty Terminal Software, Sharepoint.

Responsibilities:

• Design test scripts for functional, system, integration and regression test cases.

• Creation and execution of test cases to ensure accurate software and systems.

• Design functional maps and test data sheets.

• Identify and prepare required test data and profiles for testing.

• Execution of test scripts and verification of test results.

• Raise, escalate, review, resolve and retest defects.

• Tracking the progress of allocated test cases to ensure deadlines are met.

• Documentation of test results and communicating them to the development team.

• Build datasets for data testing.

• Reporting on test progress status and results.

• Plan and execute testing of system fixes.

• Pre- and Post-implementation verification.

(1st Contract: Mar 2002 – July 2005;

Business Connexion (Client: Telkom SA)

(2nd Contract: Jan 2006 – June 2006)

– Pretoria, South Africa

Role: IT Systems Analyst

Project: Network Fault Management System

Description: The NFMS System provides a single, integrated and centralized view of the

network faults and aids in providing a better service to the customer.

Environment: HP Quality Center, HP Test Director, Windows 2000, ALLFusion Harvest

Change Manager, XML, Program Management Tool-Project Web Access, Crystal Reports, Toad,

Putty Terminal Software, Netcool 3.5, Webtop, Reporter, Impact, Precision, Visionary, ISM,

Portal, Unix/Solaris, Oracle, SQL.

Responsibilities:

• Responsible for taking high level business plans, ideas, problems and requirements and

translate them into concrete functional specifications. The specifications produced describe

how the solution integrates, with both the business processes and products, as well as the

existing IT infrastructure. These specs are translated into solutions, these solutions must be

tested and then implemented. The implemented solutions must be maintained. All bug fixes

are taken through the same process as new requirements.

• Support, Test and implement Netcool 3.5 components, including Webtop, Reporter, Impact,

Precision, Visionary, ISM and Portal.

• Support and monitor production system.

• Maintain the IT metric standards, policies and procedures

• Achieve NFMS management goals and objectives.

• Unix/Solaris advanced support.

• Oracle/SQL support.

• Documentation of the solution and review of the vendor documents supplied for the solution.

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