Customer Service Manager

Objective

To obtain a front office supervisor position in a patient focused company

allowing for both personal and professional growth.

Summary of Qualifications

. Proven medical manager with over 10 years of experience in multiple

front office positions and medical practices

. Restructured and centralized entire insurance billing operation

recouping approximately $30,000 in outstanding insurance claims

. Fluent in multiple scheduling, medical billing, and accounts

receivable software applications including ECW (Electronic clinical

works), Medical Manager, PC-ACE Pro 32 and Centricity.

. Strong customer service and communication skills demonstrated through

the ability to explain complex concepts and ideas to non-technical

individuals

. Solid reputation for productivity, complex problem resolution, and

professionalism

Work History

Texas Neurology, PA - Team Lead Diagnostic Imaging Support Department

Dec 2010 - Current

Texas Neurology is an 8 physician, neurology practice that offers a

headache, infusion, ALS, and MS clinic. Diagnostic Imaging of Texas

Neurology is a 2 unit MRI department that specializes in Neurology MRI,

averaging 100 patients per week. The support department does the

scheduling, and insurance verification of the MRI's ordered as well as

check in and check-out of these patients.

Team Lead Imaging Support

. Manage all aspects of MRI support including scheduling, insurance

verification and benefit counseling for patients. with a staff of

. Review and send all MRI claims.

. Handle all customer service issues to patient and practice

satisfaction.

. Liaison for after hour PRN doctors covering MRI as well as managing a

staff of 3 full time and 3 part-time employees.

. Interview potential employees for openings in MRI support, evaluate

yearly reviews for staff, and maintain work schedule and PTO requests

for coverage.

Wake Forest University Baptist Medical Jan 2010 - Oct 2010

Comprehensive Cancer Center - Cancer

Registry

The Cancer Registry is a dedicated unit within Wake Forest University

Baptist Medical Center to collect data about cancer and tumor disease.

Capturing a complete summery of patient history, diagnosis, treatment, and

life time status.

Oncology Data Analyst

. Yearly follow up for all registered patients thru data research,

letters sent, obituaries, voter registration average 1500 per month

. Analyze pathology reports for registry standards of collection

. Complete all outside requests for follow up in a timely manner

Venice Rehab, Inc. Oct 2004 - July 2009

Venice Rehab, Inc. is a multi-site outpatient physical therapy practice

with an emphasis on geriatric surgery recovery and treating up to 64

patients per day.

Office Manager

. Led all front office staff

. Restructured and centralized entire insurance billing operation

recouping approximately $30,000 in outstanding insurance claims

. Oversaw all aspects of the front desk operations of in/out take of

patients

. Managed all customer service issues

. Primary administrator of PC ACE Pro 32 Medicare billing program

. Self-qualified and primary administrator of AS/PC accounts receivable

computer program

. Contracted with Practice Builders consulting firm to create marketing

strategy and materials including website redevelopment, logo

development, customer service scripting, patient pamphlets, and

physician information folders

Education

. A. S. Degree - emphasis in Office Technology/Medical Secretary

. Attended Medicare training seminars in 2005 and 2007

References

. Available on request

Contact this candidate