Customer Service Sales

ANN EVANS

**** ******** *****, *** ****,

Austin, TX 78717

Email: ******@*****.***

Cell: 512-***-****

OBJECTIVE:

To utilize considerable experience in Customer Service and Sales - both by phone and in

person. To work with a stable and growing company which values my experience and integrity.

SKILLS / QUALIFICATIONS:

Many years of varied Customer Service - in person, over the counter, and by phone, both here

in USA and in Australia. Market Research Interviewing - in person and by phone. Sales-

restaurant, retail counter and phone, computer use - Windows proficient. Many years of home

and business use of computer- e-mails, web searching etc. Articulate in written and verbal

communication. Organized and responsible. Enjoy learning new skills and procedures.

Work well under pressure. Detail oriented. Able to multi task. A "People Person”.

EMPLOYMENT HISTORY;

Redbox DVD Rentals, Texas. Merchandiser. February 2010 to June 2011. Involved

inventory of discs, efficient route planning, meeting deadlines, filling and clearing kiosks of

discs, problem solving and technical trouble shooting at kiosk. Also detailed reports via excel

spread sheets, email and phone calls.

ACT – Call Center, Taos NM. - Oct 2008 to Dec 2009. Taking inbound customer service

calls from cardholders with Bank of America. Basic Tech support/trouble shooting to help

cardholders log onto web site.

PSCU Financial Services Phoenix Arizona. Four months temporary position in the Settlement

Department. Involved looking up accounts and keying of unprocessed payments, transmitting

checks on line, sending letters to cardholders to return payments which we were not able to

process. Logging and balancing with excel spreadsheets.

Sundance Art Corporation- Phoenix AZ - 18 months. Sales /customer service of framed art at

Road shows in Costco Warehouses throughout Phoenix and Arizona. Sales of art from

warehouse. Solely responsible for sales and inventory. Compilation of catalogs for prospective

buyers – involved downloading, editing through Photoshop and printing images of art.

Sedona Real Inn, Sedona AZ. six months. Concierge. Making reservations for guests for

tours, outings, dinner, advising on local attractions, directions, maps. Close contact with local

tour companies and businesses. Some front desk - enquiries, reservations, check ins and outs.

Secret Garden Café, Tlaquepaque, Sedona, AZ. Server, cashier, hostess. 18 months. Very

busy outdoor garden café in top gallery tourist area. Involved in food prep, desserts, expresso

drinks,alcohol serving.

2

PSCU Financial Services Phoenix Arizona - three and one half years. - Two years of which was

in Florida at their St Petersburg call center. Handling in bound enquiries from cardholders,

merchants and credit unions regarding Credit / Debit card accounts with 1600 plus Credit

Unions. Extensive use of Windows.

Home Shopping Network, St Petersburg Florida. - One year. Phone customer service and sales

at television channel. Fast paced enquiries in conjunction with the live TV shows. Extensive

computer use.

Russell's Olde Thyme Stores, Swansboro NC- two years. Counter sales, produce display in

three large old time craft / gift stores in coastal tourist town. Very busy seasonal traffic- often

ran whole store single-handed. Ordering, display, gift wrapping, banking.

Mikes’ Place Restaurant, Emerald Isle, NC- 2 years. Very fast paced diner in tourist area.

I opened at 6am most mornings, prepared for breakfast. Worked as server, hostess, cashier,

handled schedules, hired and fired dining room staff. Did banking, helped with placing orders for

supplies.

Bureau of Statistics- State Government, Queensland, Australia - Two years. Interviewer.

Cold calling in person on householders to complete statistical questionnaires on a monthly basis

for unemployment purposes.

Royal Automobile Club Of Victoria, Australia - Six years. Over the counter and phone

customer service on membership, vehicle and home insurance, local and domestic travel,

finance. Head cashier and relief cashier at several branches throughout city.

EDUCATION:

High School Graduate - (commercial subjects) in Australia.

Business School - Receptionist / Telephonist / Cashier training - Australia

GED obtained in USA 1998

Scores: Writing Skills 98; Social Studies 95; Natural Science 86; Literature 95; Mathematics 98

SUMMARY:

Considerable experience in the Service Industry. Work well alone, able to use own initiative,

but also a team player. Enjoy the variety and the challenge of multi-tasking in a fast paced

environment.

Get job satisfaction from solving customers’ problems - by perhaps going the extra mile or

looking for alternative solutions.

Contact this candidate