Customer Service Sales

Frank Aquil Sanders

* ********** *****, ************ ** 08081

609-***-****

*.*****.*******@*****.***

EDUCATION

Dream Big Realty / NJ Real Estate License July 2011

Bachelor of Science in Computers and Biology, anticipated 2014

Fairleigh Dickinson University, Teaneck, NJ

Williamstown High School and Monroe Township Career Academy,

Monroe Township, NJ, 2007 GPA 3.0

EXPERIENCE

Leasing Agent March

11- July 11

Chateau Apartments

Burlington, NJ

. Show apartment to future tenants

. Provide excellent service to current, former, and future residents

. Take rental payment and fees related to applications, and make bank

deposits

. Lower the occupancy level from 18% to less than 10%

Customer Service Associate July 09 -

Jan 10

WaWa Inc.

Philadelphia, PA

. Greeted customers, prepared deli items, performed sales transactions

. Balanced sales drawer at end of shift

. Provide solutions to customer to ensure satisfaction

. Maintain knowledge of products and upkeep cleanliness and organization

of store

. Receive deliveries, take inventory and stock shelves

Host/Server Jan -

Sept 09

Applebee's Restaurant

Sicklerville, NJ

. Greeted and seated customers, bussed tables, ensured neat and clean

appearance of dining area, and well-stocked workstations

. Served orders in a timely manner, suggested complementary menu items,

maintained knowledge of menu items and specials, and focused on

providing an individualized satisfactory dining experience

. Answered telephone, took orders, packed and delivered orders at car

side

. Received award for achieving highest level of customer support dollars

in company, for company-sponsored fundraising efforts for Muscular

Dystrophy Association and Alex's Lemonade Stand

. Won employee awards for highest customer satisfaction rating and

highest scores for secret shoppers in restaurant's three-year history

Frozen Food Manager

Summer 2008

Winn-Dixie

Jacksonville, FL

. Promoted to and adapted to managerial position, from stock clerk as

needed on short notice

. Adapted quickly to rapidly-changing, in-flux work environment and

increased responsibilities

. Took and received orders, placed stock, created schedules, attended

managerial meetings, interviewed potential employees and gauged

anticipated customer demand for start of hurricane season

. Handled abrupt shift from 30 hour work week to 60 hour work week in

very short time

References available upon request

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