[Phone number]•[E-mail address]
[Your Name]
*** ******** ***. #* *******, CA 94541 • 510-***-**** • *******@***.***
Bernadette M. Rivera
Objective
I am seeking a full time employment opportunity where I can utilize my work experience and continue my
endeavors in the work force.
Experience
August 1989 - January
2011 Farmers Insurance Group Pleasanton, CA
Claims Assistant
Scheduled QME/AME evaluations to determine AOE/COE compensability and permanent disability
status
Managed inbound/outbound calls to and from doctors, injured workers, employers, attorneys, nurse case
managers, agents, etc.
Paid vendor bills
Copied/mailed medical records and benefit notices to appropriate parties
Subpoenaed medical records
Incoming/outgoing mail, fax, copy, scan
Processed all objection/lien letters
Prepared files for litigation referrals
Maintained accurate log of daily work activities and instructions
Arranged and scheduled transportation and translator services for injured workers.
Mailed State Benefit notices
Over 21 years total time with company, 14 years in Worker’s Compensation
Additional skills and duties available upon request
Education
St. Elizabeth High School Oakland, CA
Diploma
Insurance Educational Association Pleasanton, CA
WCCA Certification
References
References are available on request.