Customer Service Sales

Dwayne Mosley

** ******* ***

Phone: 916-***-****

Sacramento, CA 95833

E-Mail: *******@*****.***

QUALIFICATIONS

Over 4.5 years in administrative and customer service positions has given

me the experience to effectively solve problems and make sound

decisions. I have outstanding communication skills and can

effectively plan, organize and manage multiple tasks. I'm

proficient in Microsoft Office applications including Word,

Excel, and Outlook and I type 40-45 wpm and 10 key by touch.

EXPERIENCE

HomEq Servicing/ Loan Service Specialist (Oct 2006 -Oct 2010)

North Highlands, CA

Primary responsibilities included opening and sorting incoming mortgage

payments, balancing and preparing batches for deposit and applying them

to the mainframe system daily. Processed workload using system reports,

spreadsheets, and database software within established timeframes and in

accordance with department policies and procedures. Complete system

maintenance to add/change/delete data and document actions taken on the

system. Trained all new multiple employees on all cash functions. Entered

and posted funds to bankruptcy accounts. Researched and resolved basic

transactional issues and performed a variety of clerical and support

functions within the Cash Control Department.

Barnes and Nobles/Receiver (Aug 2006 -Oct 2006)

Rocklin, CA

. Provide a friendly, casual, helpful, experience to customers by locating

various in-stock items for purchasing.

. Guarantee shelves are stocked.

. Verified shipments received.

. Sort merchandise for each store section.

. Monitor inventory and process returns.

Target Stores/Sales Floor Team Member (March 2005-July 2006)

Roseville, CA

. Offered fast, fun and friendly service to guests by responding quickly to

their needs, questions or issues.

. Assisted with training of new team members.

. Prepared new merchandise for the sales floor by unloading, prepping,

stocking merchandise and responding to team member's requests quickly.

. Computed sales on cash register and received various forms of payment.

. Performed end-of-month prep duties, which included keeping the sales

floor organized and clean

Sodexho Food Server/Food Server (Aug 2004-March 2005)

Seasonal Rocklin, CA

. Served food to students and faculty members at Sierra College.

. Responsible for stocking beverage machines.

Diversified Marine Products/Warehousemen (June 2004-Aug 2004) Seasonal

Sacramento, CA

. Responsible for filing orders in an efficient and timely manner.

. Duties include shipping/receiving of orders, required to lift up to 50

pounds.

. Responsible for loading, unloading, sorting, and arranging cartons on

pallets of different size, weight and height.

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