Sales Customer Service

SUSAN M. CROSSAN

** ********* **** ( Bedminster, New Jersey 07921

Home: 908-***-**** ( Cell: 908-***-****

**********@*******.***

SUMMARY OF QUALIFICATIONS

Marketing/sales professional with hands-on experience in human resources,

new home sales/relocation services and customer service. Conscientious,

self-starter, dedicated, able to complete projects on time and under

budget. Able to handle multiple project workload along with excellent oral

and written skills. Challenges are met with anticipation and organized

with accuracy and precision to find the best possible solutions. Astute at

handling customer problems and enjoy working with the public. Specific

expertise includes:

Work well with diverse groups Managing people and projects

of people

Sales training/product Organizing special sales

development events/trade shows

Customer service/media Managing vendor selections

relations

EXPERIENCE

COUNTRY CLASSICS, LLC, Hillsborough, NJ

7/2008 - 10/2009

Sales Consultant - Legacy at Readington, Whitehouse Station, NJ (Active

Adult 55+)

. Developed and executed personal sales presentation to attain and

exceed volume goals.

. Created and executed a fully developed marketing plan to drive traffic

to the community.

. Maintained accurate buyer/prospect database using Top Producer/C-Sales

software programs.

. Orchestrated all sales events, including open houses and model grand

opening.

. Processed and completed all documentation and reporting for division

and corporate entity.

LENNAR CORPORATION, Freehold, NJ

4/2008 - 07/2008

Sales Consultant - Greenbriar at Fox Ridge, Rockaway, NJ (Active Adult 55+)

. Presented/demonstrated products one-on-one and in a large group

setting.

. Maintained accurate buyer/prospect database using Wintrax software.

. Processed and completed all documentation and reporting for division

and corporate entity.

. Special projects as assigned.

SUNRISE ASSISTED LIVING, Madison, NJ

9/2007 - 11/2007

Director of Community Relations - Temporary Position - Sunrise Assisted

Living, Madison, NJ

. Single point of contact through the touring/qualifying and moving in

phase of the total process.

. Excellent customer service, communication and organizational skills.

. Responsible for the hiring/supervision of the Receptionist including

the HR paperwork for the community.

KHOVNANIAN HOMES, Red Bank, N.J.

2003-2006

Sales Consultant - Four Seasons at Bridgewater, Bridgewater, N.J.(Active

Adult 55+) (2005-2006)

. Presented/demonstrated products one-on-one and in a large group.

. Processed and completed all documentation and reporting for division

and corporate entity.

. Maintained accurate buyer/prospect database using Microsoft Office and

other customized software.(Wintrax)

. Developed and executed personal sales presentation that attained and

exceeded sales volume goals by 20%.

. Increased focus on customer satisfaction beyond division established

goals through rigorous follow-up.

Sales Consultant - Lakeside at North Haldon - North Haldon, N.J.

(Townhomes) (2003-2005)

. Maintained communication with homebuyers throughout the entire home

building process from point of sale contracts, attorney review,

processed mortgage application, obtained earnest money deposits,

construction walks, closings.

. Developed and executed personal sales presentation that attained and

exceeded sales volume goals by 20%.

. "Sales Consultant of the Year" for my division from 2003 to 2004.

SUSAN M. CROSSAN

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PULTE HOMES, Somerset, N.J.

2002-2003

Sales Representative - Somerset Run by Del Webb(Active Adult

55+)Somerset,N.J..

. Counseled customers through the home buying process.

. Maintained a database of prospective leads using the Foundations system.

. Created mailings and follow-up letters to prospective lead to get

feedback about the community.

. Increased focus on customer satisfaction beyond division established

goals through rigorous follow-up.

. Delivered 95% mortgage capture rate with Pulte Homes Mortgage Company.

WEICHERT RELOCATION COMPANY, Morris Plains, N.J.

2001-2002

Relocation Manager

. Single point of contact, for coordinating the relocation of transferees

of corporate clients through their entire relocation process included the

homesale program.

. Assured proper application of the corporation of the corporation's

relocation philosophy, policies and objectives.

. Communicated the relocation services administrated by WRC to each

transferee.

. Explained the appraisal process, home inspection reports, documentation

requirements, offer procedures and equity funding.

. Counseled the transferee on expense reimbursements, moving services,

corporate mortgage programs, home marketing and home finding services.

. Increased customer satisfaction by 30% with extensive follow-thru

procedures and standards maintained by the company.

PULTE HOMES, Basking Ridge, NJ.

2000-2001

Sales Representative - Top of the World/View at Top of the World, Green

Brook, NJ

. Counseled customers through the home buying process.

. Maintained a database of prospective leads using the Foundations system.

. Created mailings and follow-up letters to prospective leads to get

feedback about the community.

. Increased customer satisfaction by 25% through the home buying process by

maintaining open communication with the buyers and troubleshooting any

potential problems.

. Maintained 90% mortgage capture for Pulte Homes Mortgage Company.

TECHNICAL SKILLS

. Microsoft Office(including Word, PowerPoint, Excel, Access and Outlook)

. Sales Logix/Foundation systems

. Wintrax

. Top Producer/C-Sales

EDUCATION

BBA Degree, Business Adminstration with concentration in Marketing, College

of Saint Elizabeth, Convent Station, NJ

Licensed New Jersey Real Estate Agent

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