Customer Service Sales
Resume:
Miguel E Beltran
Sunny Isles Beach, FL 33160
305-***-**** (C)
*************@*******.***
OBJECTIVE: Highly motivated, self-starter, sales-oriented and focused on providing excellent
customer service. Driven to attain individual and corporate objectives. Seeking to align myself in
a position with an organization that is financially sound and can provide me the ability to expand
my career.
PROFESSIONAL PROFILE
Verizon TCC Aventura, FL
Manager 02/10– Present
• Motivate and coach my team to improve or exceed performance objectives.
• Meet and exceed individual and team sales goals.
• Promote sales and create action plans to increase the sales and to bring businesses to the store.
• Responsible for tracking and replenishing store inventory and maintain the store appearance.
• Committed to provide the best customer experience in wireless.
• Lead by example my team and demand operational excellence.
• Manage financial store money and make deposits for the next day.
Sprint Aventura, FL
Lead Retail Consultant 02/09– 02/10
• Floor manager responsible for overseeing effective and efficient workflow to minimize customer
wait time.
• Consult and qualify customers on handsets, accessories and recommended voice, text and data
plans based on customer usage.
• Responsible for escalations and conflict from customer service or store level.
• Motivate and supervise my peers to improve or exceed performance objectives.
• Achieved every month to be above 100% on MyMetrics and always above 72% on customer
experience and satisfaction.
• Manage financial store money and make deposits for the next day.
Sprint Aventura, FL
Technical Consultant 08/08– 02/09
• Service and repair wireless devices from multiple manufacturers such as Android base,
Blackberry, HTC, LG, Motorola, Nextel, Palm, Samsung, Sanyo and Windows base.
• Responsible for assisting customers on a walk-in basis. Troubleshooting handset issues.
• Responsible for tracking and replenishing store inventory.
• Lead trainer responsible for new device orientation to other technical consultants.
• Achieved every month to be under 35% exchange rate for repairs and always above 72% on
customer experience and satisfaction.
Miguel E Beltran
____________________________________________________
PROFESSIONAL PROFILE
Pasquale Kuritzky Architect., Inc. Ft. Lauderdale, FL
Job Captain 08/07 – 08/08
• Responsible for preparing and presenting residential and commercial drawings to project
managers and architects using Autocad.
• Responsible for reviewing and editing drawings based upon building code specifications.
Peacock & Lewis Palm Beach, FL
Architects and Planners, Inc 01/03-08/07
AutoCAD Technician
• Responsible for preparing and presenting residential and commercial drawings to project
managers and architects using Autocad and using building code specifications.
Frederick D. Shaffer P.E.P.A Tequesta, FL
AutoCAD Technician 09/01-01/03
• Responsible for preparing and presenting residential and commercial drawings to project
managers and architects using Autocad and using building code specifications.
EDUCATION
NEW ENGLAND TECH Palm Beach, FL
Associate Degree
Architectural Drafting & Design 04/00-09/01
SKILLS & TRAINING
Certified Technical Consultant for service and repair from multiple devices such as Android, Blackberry,
HTC, LG, Motorola, Nextel, Palm, Samsung, Sanyo and Windows base. Residential and commercial
drawings, AutoCAD 2000-2009, AutoCAD 3D, Architectural Desktop, knowledge in Outlook, Windows
XP, MS Word, MS Excel, Microsoft Office PowerPoint. Sprint programs: RMS front/back office and E-
ticket. Proven team building and leadership skills, outstanding conflict and resolution skills, excellent
customer service, excellent verbal and written communication skills. Work well under pressure, self-
starter, self-motivated; maintain a positive attitude and strong interpersonal skills, strong organizational
skills, detail-oriented, Fluent in English and Spanish.
Contact this candidate