Manager Customer Service

ANGELA L. LEE

**** ******* ****, ******, ***** **094

972-***-**** (Home) 817-***-**** (Cell)

*********@*******.***

Dedicated, skilled and seasoned professional with years of Executive Administrative support and Office

Management experience reporting directly to executive-level management including 5 year experience in meeting

planning services. Diverse knowledge of handling administrative tasks having excellent organization and

communication skills.

SUMMARY OF QUALIFICATIONS

• Possess over 20 years of professional experience as Executive Administrative Assistant

• Advanced administrative support experience supporting two or more executive-level management

• Advanced knowledge of MS Office Applications: Word, Excel, Outlook, PowerPoint and QuickBooks

• Advanced knowledge at creating PowerPoint presentations and Excel spreadsheets

• Extremely organized with ability to handle multiple and confidential tasks with minimal supervision

• Broad-based experience of administrative duties (executive -level support, office management,

billing/invoicing, payroll/ timekeeping, customer service, domestic/international travel and meeting

coordination)

• Expertise in all aspects of meeting and event planning

• Proven relationship-building skills with clients and colleagues at all organization levels

• Possess excellent written and verbal communication skills with accuracy and efficiency

• Highly focused and results-oriented in supporting complex, deadline-driven projects

JONATHAN COCKS, CPA, Richardson, TX 2009 – 2011

Provided administrative and financial support to the Manager, CPA of a public accounting firm. Manager was also

Chairman of a welfare benefit plan providing death, disability, involuntary severance and supplemental medical

reimbursement benefits for participants and employers of the plan.

Administrative and Financial Assistant

• Performed general office duties: phones, faxes, electronic mail, letters, memos and postal services

• Managed budget reconciliation, created monthly cash disbursement requests of all operational costs

• Updated and submitted monthly operating reports using company’s banking statements

• Coordinated quarterly teleconferences with participants and employers of the Plan

• Distributed copies of teleconference recordings as follow-up materials to each participant and employer

• Scheduled quarterly Management Committee meetings; compiled and distributed meeting minutes

• Handled manager’s travel arrangements to include air, hotel and rental car

• Received, tracked and deposited tax client fees

• Filed and tracked signed copies of tax returns

• Established and maintained filing system

• Logged, sorted and distributed incoming mail

• Composed letters and memos

• Maintained inventory of office supplies

EXXON MOBIL CORPORATION, IRVING, TX 1987 – 2007

Provided executive-level administrative support to Deputy VP, Human Resources and two direct report managers

and assisted with tasks related to budget spreadsheets.

Executive Staff Assistant / Budget Assistant, Human Resources, Irving, TX (2001 – 2007)

Administrative Asst/Office Manager, Corporate Planning/Economics, Irving, TX (1995 – 2001)

Administrative Support, Treasurers, Benefits & Investments, Irving, TX (1992 – 1995)

Administrative Support, Treasurers, Corporate Finance, Irving, TX (1990 – 1992)

Administrative Support, Polymers Group, Baytown, TX (1987 – 1990)

ANGELA L. LEE Page 2 of 2

• Maintained managers’ calendars in scheduling day to day appointments and meetings

• Handled managers’ travel arrangements to include airline, hotel accommodations, visa and passport

requirements, agendas and itineraries

• Managed expense account reconciliation and processing; compiled, prepared and submitted expense

reports reflecting supporting documentation

• Compiled data from various systems to generate Excel spreadsheet reports to include salaries, employee

statistics, 401K, retirement benefits and other operational expenses

• Maintained, tracked and submitted attendance and annual vacation records for departmental employees

• Supervised and trained administrative office staff ensuring knowledge of computer applications, policy and

procedures and maintained annual code of conduct records

• Organized and scheduled onsite/offsite meetings; prepared agenda and meeting materials; created

PowerPoint presentations; compiled and distributed meeting minutes

• Organized special events to include speech engagements, annual meetings and conferences, team

buildings and workshops. Executed all aspects of planning and organizing to include venues, audio-visual,

speaker selection and fees, air and ground transportation, off-site entertainment, meals and activities, hotel

accommodations and meeting meals and breaks. Served as direct point of contact for meeting participants’

travel needs and personal preferences, confirmations, cancellations, schedules and any other planning

needs. Prepared, printed and organized all required meetings materials

• Office management handling procurement and maintaining inventory of office supplies and necessities for

office organization

• Mail processing; reviewed incoming correspondence to determine its significance

• Reviewed and processed billing/invoicing

• Originated, prepared, proofed and edited correspondence to ensure accuracy and consistency from draft to

final distribution; prepared written monthly reports and correspondence to staff and outside contacts when

necessary

• Liaison for management, reporting managers and their staff. Maintained open lines of communication

among senior level executives, middle management and administrative staff

INTEGRITY MOTORS LLC, SACHSE, TX Oct 2008 - Dec 2008

Provided project-based assignments virtually to the owners of an independent auto dealership, including editing

and accounting.

Virtual Assistant, Sachse, TX

• Created, edited and formatted the policy and procedures operations manual

• Entered and updated company’s accounting data using QuickBooks

HOTEL RESOURCES, SOUTHLAKE, TX July 2008 - Aug 2008

Gained prospective leads for a virtual hotel resources company that assist the hotel industry in increasing revenues

with sales and marketing.

Business Development Specialist, Southlake, TX

• Gained qualified leads by using information purchased from another company to create prospecting leads

to hotel chain clients trying to gain business; contacted event coordinators or meeting planners of various

organizations to gain competitive business for a designated hotel chain.

• Direct business relations and distribution of company literature to stimulate client interest and sales leads.

EDUCATION

B.A., Business Administration, University of Houston

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