Customer Service Manager

Carl F.

Miller

*** ****** ******, *******, ** **590

PHONE: 562-***-****

E-MAIL:

************@*****.***

GOAL/OBJECTIVE

To obtain a supervisor/management position in an organization seeking a

strategic, intrinsically rewarded individual who is driven towards

excellence.

AREAS OF EXPERTISE

1. Office Management: Hire, termination, and disciplinary activity, staff

scheduling and resource management, equipment contract and supply orders,

and general facility management

1. Data Analysis: Quantitative/qualitative data collection and review,

including practice financials, practice activity/billing/receiving, and

specialty managed care projects

1. Customer Service: Interface with patients, managed care providers, and

independent billing and collection agencies to ensure financial

reconciliation of accounts

PROFESSIONAL EXPERIENCE

Sears Holding Company Los Angeles, Ca 11/09-12/10

Assistant Store Manager

Provides direction and discipline to ensure execution to corporate

merchandise and operational programs. Work closely with store coach to

maximize sales and profitability. Maintains seasonal and basic sales to

ensure profitable future sales. Organizes daily work schedule for employees

to ensure maximum potential of work output.

Miracle Mile Medical Center Los Angeles, CA

05/07-11/09

Medical Biller

Responsible for billing all Medical claims for spinal Hospital in Beverly

Hills. This includes in patient, outpatient, x-ray, physical therapy and

direct admits. Responsible for managing and updating 3 system logs as well

as creating invoices and maintaining the database to bill additional high

dollar implants. Work closely with other managers to ensure continuity of

financial services.

UPS Los Angeles, CA

06/07-08/08

Supervisor Revenue Audit Department.

Manage 11 direct reports. Mentor employees, as well as properly train to

audit packages for incorrect weight variances. Instruct employees on

working safely per the set guidelines of UPS hierarchy. Take proactive

measures by reviewing reports to target employee deficiencies and or errors

in order to correct situational problems before they arise. Work closely

with other departments to ensure the corporate operation runs smoothly.

Manage stock and order supplies through OASIS for the WLA 88 district.

Atlanta Women's Health Group, Atlanta, GA

03/05-02/07

Accounts Receivable Specialist

Job Summary: Handled accounts for largest commercial payer to include

billing/payment analysis, correction/refilling of claims and initiating

clinical appeal rights with the goal of maximum payment resolution.

Supervised specialized projects targeting specific carriers and/or clinical

errors.

Consistently identified opportunities and presented solutions to maximize

collection potential

Physician Family Practice, P.C., Atlanta, GA 11/03-

02/05

Business Manager

Job Summary: Managed five direct and 9 indirect reports covering two

office locations. Maintained current status of all necessary state and

federal tax and licensures. Specialized in all daily fiscal

responsibilities to include payment posting, bank reconciliation/deposit.

Review/maintenance of existing carrier contracts with recommendation of

negotiation opportunities.

PROFESSIONAL CONTRIBUTION HIGHLIGHTS

Researched and secured new outsourced collection agency resulting in 12%

expense reduction.

Created and implemented aging report system to focus priority on working

current account receivables to increase revenue and minimize bad debt

adjustments.

TECHNICAL PROFICIENCY

Microsoft office

Excel-Entry Level

Multiple proprietary medical billing systems

EDUCATION

Bachelor of Arts, Communications, University of Pittsburgh, Pittsburgh, Pa

Contact this candidate