Customer Service Quality Control
Resume:
XAVIER CORONADO
AUSTIN, TX 78744
OBJECTIVE
Wish to enhance my work experience and improve my communication and leadership skills.
Interested in a position with advancement and growth.
EMPLOYMENT EXPERIENCE
May 2010 – Present
Labor Ready-Temporary Agency-Austin, Texas
Work per job assignments. Large job assignments include: Cintas Document Management
beginning August 2010 and ending to July 22, 2011. Job responsibilities include, route pick-up
and warehouse. Route pick-up duties consist of driving box truck to pick-up full bins from
approximately 18 different destinations, at each destination swap out full bins with empty bins,
sign ticket. Return to warehouse when route is complete. Helper on On-site shred truck, go on
route with driver and assist in removing bins from building to truck location to be shredded.
Warehouse daily task consist of operating five box trucks and unloading an estimate of 30 recycle
bins weighing 80 to 250lbs. by way of forklift, load each individual bin on to mobile unit shred
truck and unload recycle contents in truck’s shredder, return the empty bin and load back on to
box truck to be ready for the next day’s route. Operate five mobile shred trucks and two shred fast
trucks. Unlike the mobile shredder, the shred fast trucks have to be manually emptied by entering
into the back of the truck, switching the wall gears and utilizing the lever to move the wall.
Operate paper bailer after pushing paper into pit with forklift, compress paper into bail, manually
feed wire and tie bail, remove with forklift after it has been automatically pushed out through the
trap door and load on to 18 wheeler one at a time. Operate cardboard bailer, same process as
the paper bail. Load 18 wheeler trucks with thirty bails of compressed paper with an approximate
weight between 1,200lbs. to 1,600lbs. and sign off on tickets when switching out trailers.
Assemble new paper bins and label for replacement of full bins that are removed from customer’s
site. On occasion utilize hand power tools for minor equipment repairs. Operate Toyota sit down
forklift, CPR certified, work double shift, at times worked two man shift alone. Training of co-
worker replacement.
Small job assignments include: Picking up vehicles for Advantage Car Rental from Austin
Bergstrom Airport customer drop off location, detail vehicles, and drop off at customer pick-up
location. Driving moving truck, loading, packaging furniture in protective wrapping, boxing and
loading into truck, unload at delivery destination. Driving vehicles from car dealership in Austin,
TX to auction house in Buda, TX.
February 2009 –April 2010
Mighty Fine Burgers- Austin, Texas
Quality Control Team Member
Provide customers with a professionally made product off the menu and customize it to their
order. Gather inventoried stock from the commercial freezer and condiments from stock room,
unpack, organize and stock. Re-fill condiment containers. Disassemble equipment each night to
be cleaned. Pick-up trash and discard in dumpster. Work in a team environment. Perform other
duties as assigned.
April 2008 – November 2008
Academy Sports and Outdoors- Austin, Texas
Footwear Sales Associate
Provide prompt, friendly customer service. Zoned merchandise, Conducted price changes. set
and maintained weekly ad signage. Performed price/SKU look ups. Set and maintained
planograms. Unloaded merchandise from delivery trucks. Assisted other departments with their
nightly duties, and retrieved carts. Perform other duties as assigned.
March 2007 – April 2008
McDonalds Restaurant- Austin, Texas
Crew Member
Greet customers with a welcoming smile and attitude, place customer orders and answer
customer questions. Administer front cash register and drive thru window. Perform front counter
inventory and sanitary responsibilities, front counter includes inventory stocking and restocking of
napkin and straw dispensers, drinking cup, salt and ketchup bins as needed daily. Sanitary
responsibilities include wiping down tables, chairs, and counters, sweeping the interior and
exterior of the restaurant as needed on a daily basis. Washing the parking lot as requested by the
manager, cleaning the women’s and men’s restrooms, restock paper towels, toilet tissue, and
hand soap as needed on a daily basis and covered for vacated or terminated employees.
Performed all other duties as assigned.
July 2007 – August 2007
Travis County Youth Base Learning Program
Summer Youth Employment- Austin, Texas
Staff Assistant- City of Austin Water Utility
Check and distribute mail, mark out interoffice envelopes, check video library – log in videos,
count and restock forms on a daily basis. Check in Office Depot orders and put away supplies,
copy high importance material such as Confined Space Course Materials, Confined Space Entry
Day 1 Books and Folders, Confined Space Entry Day 2 Books and Folders. Copy medium
importance materials such as training courses for the rest of the year, 1stAid, CPR, DDC & Smith
System forms, 1stAid, & Smith System forms, and Workstation Safety Assessment Checklists.
Copy low importance material such as training materials for teachers and other documents for
staff members, and assist in setting-up training rooms for classes upon request. Special Projects
included Build Confined Space Entry Class folders & books, inventory safety equipment for
Confined Space Crs. Copy, fold and staple Confined Space Entry books, p unch holes in tri-fold
flyers and put in rubber band, straighten catalogs in Safety Information Office, re-label and
restock color & white paper on shelf by copier, shred VCRC files, straighten or organize store
room and Inventory Video Library, and build collision report kits. Learned how to program Xerox
copy machine, use long reach stapler, run Comb Binding Machine, and build books and
pamphlets.
May 2006 – June 2006
Travis County Youth Base Learning Program
Summer Youth Employment- Austin, Texas
Warehouse Inventory Clerk- City of Austin-Austin Energy
Organized, separated, and labeled parts and supply bins. Packaged parts to be used by
technicians and clean the warehouse as needed.
EDUCATION
School: The Master’s Senior High School
1450 Sam Houston Prkwy. North
Houston, TX 77043
Grade Level: Graduate, June -2010
License: Texas -Class B (temp).
CERTIFICATIONS:
CPR –American Heart Association
Certification Date: 08/2010 - 8/2012
Forklift Certification- Cintas Corporation
Certification Date: 4/5/11 - 4/5/12
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