Customer Service Technician

LISA S. GROSS

**** ****** ****** ******

Easton, PA 18042

*****@***.***(610-762-6646)

EXPERIENCE:

MIDCOM- contractor for Lockheed Martin-Space Systems Division - Newtown, PA

(10/25/10- Present)

Position: Engineer Aide- build DC-DC power converter power supply

prototypes from schematics on breadboard, modify, solder/de-solder,

testing, verification and circuit debug. Work directly with engineer(s)

throughout process.

International Battery INC. - Allentown, PA 18106 (03/08/2010-08/07/2010)

Position: Electronic Technician- works in collaboration with quality,

production and engineering teams in a manufacturing environment of lithium

batteries. Build, upgrade, test and troubleshoot PCB's and battery

management systems.

Five Star Associates, INC. (09/11/2009-03/05/2010) Bangor, PA

Position: Electronic Technician- Assemble, insert and solder electronic

components in PCB's, troubleshoot and test manufactured high voltage power

supplies for military contracts.

Kramer Electronics USA, INC. (02/28/07-02/05/09) Hampton, NJ 08827

Position: Service Support Manager- support of the repair department for

professional video/audio equipment. Duties included but not limited to:

Customer service, writing RMA's, warranty repair/returns, purchase and

ordering of electronic parts, maintaining inventory levels of electronic

components, updating ISO 9001 documents with ECO, ECN, BOM changes,

troubleshooting and repair to component level professional audio/ video

equipment, upgrade hardware and software

Transistor Devices Incorporated (11/2006-02/12/07) Hackettstown, NJ

Position: Test Technician -repair, calibrate, troubleshoot and test newly

manufactured "switching" power supplies.

Defense Support Services LLC (02/2005-03/2006) Tobyhanna Army Depot -

Tobyhanna, PA

Position: Electronic Technician III -SATCOM, testing of satellite

communications, test, troubleshoot, align, modify, repair and overhaul

satellite communications equipment and systems. Also worked in Fire Finder

division troubleshooting to component level "linear" power supplies,

replace components and repair unit to pass physical inspection and final

electrical test according to ISO 9001 document specifications.

NCR Corporation (11/1991-02/2005) Allentown, PA

Position: Senior Electronic Technician - troubleshoots to component level

low voltage "switching" power supplies, printed circuit boards and CRT's,

according to ISO 9001 document specifications. Replace, modify and upgrade

components as necessary. Solder and de-solder.

QUALIFICATIONS/TECHNICAL SKILLS:

Microsoft Office, Windows XP, Vista, Outlook

Aerospace/military electronic repair work experience

Service Repair Depot experience

Purchasing of electronic components

Electro-mechanical assembly of printed circuit boards, high/low voltage

power supplies

Familiar with IPC-610 solder specifications

Solder skills include through hole and surface mount technology

Compliance with ISO 9001 certification

Updating ISO documents with Parts list, ECO, ECN and BOM changes

Ability to read/interpret schematics, assembly, and product specification

drawings

Troubleshoot and repair to component level

Understands AC/DC electronic theory

Test Equipment: Tektronix and LeCroy oscilloscope, Tektronix DC power

supply, component analyzer, FLUKE digital multi-meter, HP Network and

Spectrum (signal) analyzer

EDUCATION:

Networking Technology Diploma, April 1999. GPA: 3.38

Lehigh Valley College, Center Valley, Pennsylvania

Computer Technician Diploma, March 1990. GPA: 3.5

Lincoln Technical Institute, Allentown, Pennsylvania

Concentration: Electronic theory, microprocessors, digital and analog

circuit analysis and troubleshooting.

Contact this candidate