Customer Service Management

Devene Ashford

***** ****** ***** ******, ***** *8717 512-***-****

******.*******@*****.***

EXECUTIVE ASSISTANT

EXECUTIVE-LEVEL ADMINISTRATIVE PROFESSIONAL WITH AN IMPRESSIVE TRACK RECORD

OF COMPREHENSIVE GROWTH AND EXPERIENCE IN MANAGING ALL ASPECTS OF EXECUTIVE

AND OFFICE MANAGEMENT SUPPORT FUNCTIONS. PROVEN LEADERSHIP SKILLS IN

STREAMLINING PROCEDURES AND INCREASING DEPARTMENT EFFICIENCY THROUGH

ESTABLISHING OBJECTIVES, DETERMINING PRIORITIES, EFFECTIVE TIME MANAGEMENT,

EVENT PLANNING AND FOSTERING CROSS-FUNCTIONAL RELATIONSHIPS. AN EXEMPLARY

TRACK RECORD OF SUCCESS CULTIVATED BY AN IMPASSIONED WORK ETHIC INDICATES

FUTURE PERFORMANCE EXCELLENCE.

Facilitation Communication Skills Data Management Event Planning &

Scheduling

Presentation Preparation & Editing Expense Reporting Time Management

. Experienced in the preparation of invoices, reports, memos, letters,

financial statements and other documents using word processing,

spreadsheet, database, and/or presentation software.

. Serve as a liaison between departments and operating units in the

resolution of day-to-day administrative and operational problems.

. Highly skilled in event planning and scheduling, calendar management

and coordinating complex travel plans and arrangements.

. Exceptional communication skills with experience acting as company

representative and first line of customer/executive contact.

. Recognized for focused communication skills and the exceptional

capacity to multitask, manage competing priorities with ease while

achieving organizational objectives.

. Technical proficiencies in Microsoft Excel, Word, PowerPoint, and

Access, Visio, Elite Enterprise, Pivotal (Database), and SharePoint.

Professional Experience

LCRA Transmission Services Corporation, Austin, TX 2009 - 2011

A nonprofit corporation for transmission operations, LCRA TSC is

responsible for projects that make electric service more reliable across

the state.

Senior Administrative Assistant - (Contract)

Project assistant to real estate team, negotiating real estate acquisitions

and land rights, respond to service requests from landowners, government

entities and LCRA lines of business using IREMS and customer database

applications for research. Coordinate and respond to routine ownership

and/or landowner concerns and requests by researching and interpreting LCRA

easement rights through the IREMS system, coordinating with appropriate

department(s) to determine feasibility of such requests and proposals;

courthouse filings.

NEWLAND COMMUNITIES, LLC, Austin, TX 2008 - 2009

Newland Communities, LLC develops residential and urban mixed-use

communities, involving land development and project management of various

projects in the United States.

Closing Coordinator

Coordinated and oversaw closing functions for real estate sales

transactions including the preparation of contract and financial

documentation, HUD settlement statements, validation of settlement

statements, and the facilitation of clear communications and schedules with

all parties involved in real estate transactions.

ST. JUDE MEDICAL S.C., INC., Austin, TX 2005-2007

St. Jude Medical develops medical technology and services that focus on

putting more control into the hands of those who treat cardiac,

neurological and chronic pain patients worldwide.

Legal Administrator

Provided comprehensive support in the execution of the day-to-day

administrative functions of the General Counsel, managing a complex

calendar of travel and meeting arrangements, event planning, expense

reports, executive communications, issue resolution, and customer service

while maintaining strict confidentiality of all material and

correspondence. Direct responsibility for the management and maintenance of

sales, marketing, and litigation databases and documents and personnel and

corporate related matters.

MANPOWER, INC., Austin, TX 2004-2005

Manpower maintains the world's largest and industry-leading network of

nearly 3,900 offices in over 80 countries and territories, providing an

entire range of talent-driven services from recruitment and assessment,

training and development, and career management, to outsourcing and

workforce consulting.

Legal Secretary (Brown McCarroll, LLP)

Supported the administrative requirements of the Corporate Division and its

partner, senior associate, and CPA, responsible for the drafting and

management of division correspondence and presentations, electronic

calendaring and meeting coordination, and customer service.

. Developed a database to effectively monitor systems and seamlessly

manage numerous contracts and legal agreements.

Executive Assistant (MedPond, LLC)

Provided administrative management and support to a managing member of the

organization, responsible for the maintenance and coordination of

schedules, travel requirements, event planning, meetings, and acting as the

first line of customer contact in answering incoming calls and

correspondence.

Legal Secretary (Motorola)

Administrative secretary and support for two senior attorneys, maintaining

oversight over day-to-day functions including calendar scheduling, budget

and spreadsheet updating and maintenance, meeting and travel arrangements,

and invoice management.

ENCORE ORTHOPEDICS INC., Austin, TX 1997-2003

Affiliated with Encore Medical Corporation, designs, manufactures, markets,

and distributes orthopedic products around the world.

Executive Assistant

Coordinated and supported the day-to-day administrative management

functions and activities for a five-person executive team, with primary

responsibility for the management of the desk of the Chief Executive

Officer. Provided leadership and direction for all office logistics,

purchasing, equipment, global travel, expense reports, and calendar

management operations with full authority for the organization of business

and social meetings, vendor management, and contract negotiations.

Legal Secretary/Executive Assistant

Executive Assistant to the Vice President of Legal Affairs, responsible for

the drafting and finalization of contracts, contracts, memos, and

correspondence; primary liaison for special projects, presentations,

workshops, trade shows, seminars, and annual report meetings.

Education

UNDERGRADUATE STUDIES IN BUSINESS ADMINISTRATION

El Camino College, Torrance, CA

Park College, Austin, TX

University of Phoenix, Austin, TX

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