Customer Service Management
Resume:
SHANEQUA ESTES
Charlotte, NC 28212
*************@*****.***
OBJECTIVE To obtain a position in finance to gain practical experience and utilize my analytical and
communication skills. My long term objective is to manage a division or department in a
financial institution.
.
EDUCATION Bachelor of Science May 11
Norfolk State University
Major(s) Business Management: Finance/Accounting
GPA: 3.5/4.0
EXPERIENCE Tidewater Community College, Portsmouth, Virginia
Education Support Specialist Jul 07 Present
• Manages the company’s lobby area. Greets and directs all visitors, including
vendors, clients, students and parents.
• Ensures completion of paperwork, sign in and security procedures. Handles special
administrative projects, as well as overflow work from department and executive
assistants.
• Also answer incoming calls and answer inquiries.
Office Team, Norfolk, VA Dec 04 Feb 07
Customer Service Agent
• Handled multiple phone lines for multiple companies up to 7 at one time. With
average 100 calls per day.
• Filed and processed multiple reservations along with billing statements.
• Prepare, verify, and process invoices and coding payment documents and
maintain updated vendor files and file numbers.
• Batch pay sheets for data entry, enter data of payroll information, and maintain
a filing system for all financial documents.
Bank and Finance Association Sept 09 Present
Membership/Treasurer
• Structured key ideas for the committees goals
• Allocated funds for an assortment of students functions
o Maintain Accounts Payable/Receivables
High level of accuracy in preparing and
o
entering financial and payroll information
o Prepare purchase orders and used computer skills to operate
computerized accounting at a highly proficient level
KEY SKILLS:
Office Skills: Office Spreadsheets/Reports Front-Desk Reception
Very Effective and Efficient
Management Bookkeeping
Organizational skills
Records Attention to detail
Management
Computer Skills: MS Word MS Outlook MS PowerPoint
MS Excel MS Access Windows
HONORS NABA National Association of Black Accountants
Beta Gamma Sigma Honor Society
Golden Key Honor Society
REFERENCES Available Upon Request
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