Customer Service Representative

Sonya Wallace

**** ******** ******

East Palo Alto, CA 94303

Phone: 650-***-****

Email: ***********@*****.***

I am an office clerk with over six years of clerical work experience in duties such as,

data entry, filing, creating folders, auditing files, and using multi-line phone systems . I

also have experience as a retail sales clerk and as a customer service representative. I

am proficient in Microsoft Word, Excel, Access and FileMaker Pro and I have obtained a

diploma in medical coding and billing. I am hardworking, a fast learner and eager to

work.

Work Experience

2011 Stanford West Corner Store Palo Alto, CA

Cashier

• Cash handling

• Open and close store

• Assist customer’s with purchases

• Keep store neat and clean

2006-2008 Stanford Patient Education Palo Alto, CA

Casual Employee/ Office Assistant

• Data Entry in Excel, Word, Access, and File Maker.

• Open and post mail.

• Processed incoming and outgoing licenses for the departments’ self-

management programs.

• Clean up current license files to ensure database and paper files match.

• Assemble handouts and manuals for self management program Master Trainer

workshop.

• Called participants to ensure that testing materials were received.

2008 Spherion Temporary Agency Palo Alto, CA

Territory Ahead, Retail Clerk

• Assisting customers with purchases.

• Clean out the dressing rooms and put all the clothes back on the racks.

2007 Theatre Works Menlo Park, CA

Box Office and Data Management Assistant

• Assisted customers with the purchase of tickets.

• Entered new customers in the system

• Process incoming and outgoing mail.

2006-2007 At-Tech Employment Agency Menlo Park, CA

Data Management Clerk (temporary position) Conor Medsystems

• Entered data into Excel.

• Scanned data to company email.

• Photo copied data and filed them.

• Audited data.

2006 AAA Palo Alto. CA

Dispatcher

• Answered calls and route to appropriate assoctiate

• Performed duties as assigned by office

2006 H&R Block Redwood City, CA

Scheduler

• Scheduled appointments

• Answered and route calls

2005 Longs Drug Store Redwood City, CA

Cashier

• Stock Shelves

• Cashier

• Assist customers with purchases

2004-2005 Macy’s Palo Alto, CA

Signer/ Merchandiser (Seasonal)

Fill and coordinate merchandise.

Apply signs when needed for sale

Assist customers with purchases

2003-2004 Expo Design Center East Palo Alto, CA

Sales Associate

• Received Cashier of the month Award December 2003

• Assist customers

• Answered calls and route to proper department

2002 Macy’s West Men’s Store Palo Alto. CA

Sales Associate

• Assist customers with purchase

• Performed cashier duties

• Maintained and dressed mannequins for urban wear section as needed

2000-2001 Communication & Power Ind. Palo Alto, CA

Order processor/Customer Service Representative

• Entered, ship, received, and filed orders

• Resolved customer escalations due to non receipt of order

• Answer and route calls

2003-2004 Brooks College Sunnyvale, CA

A.A Fashion Merchandising July 2004.

2010-2011 Penn Foster Online Program

Career Diploma Medical Coding and Billing February 2011

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