Customer Service Manager

**** ********* ****

Spring Valley, Ca *****

***********@*****.***

(H) 619-***-**** (C) 619-***-****

PROFILE

. Highly motivated / successful individual who can build and

maintain a positive, challenging and dynamic work environment for

team members.

. Certified though San Diego State University in Lean Enterprise,

5S, 6-Sigma, Kanban and Signal card processes.

. Attended SDSU classes for A.P.I.C.S. Purchasing / Materials

Management.

. Increased throughput, utilizing value stream mapping to analyze

material flow from raw to finished, eliminating non-value added

processes.

. Developed and implemented One-and-Done to increase efficiencies and

throughput.

. Developed and maintained metrics to standardize and streamline

production.

. Trained and implemented one-piece flow to understand Takt vs. cycle

time.

. Implemented cell processing in Returns Dept. resulting in increased

turn time and customer satisfaction for return or replace.

. Utilizing Kaizen methodology, developed processes to streamline flow

for outside processing and drop shipment to end user for time and cost

savings.

. Set-up and maintained war (lean) room to foster employee involvement

and empowerment in process / procedure improvement.

. Trained employees on 5S, using personal work area to understand, buy-

in and implement concept.

. Develop and prepare manuals, bulletins, and information systems to

provide logistics support for value stream activities.

. Manager of safety committee policies, procedures, training and

adherence.

. Developed and implemented safety-training program, reducing on the job

injuries, improving employee retention and increased

productivity.

. Working knowledge of transportation methods including ground and

freight delivery, LTL, truckload and parcels.

. Critical thinking, organizational, analytical and problem solving

skills

. Excellent communication skills, verbal and written with internal

/ external customers.

. Effective in a fast paced, high volume, high mix environment.

. Proficient in Word, Excel, computerized Inventory / Purchasing

Management Systems.

. Forklift / hand truck certified

Smart Scrubs Awards - * One award per year distributed over 11

companies.

Distribution / Shipping Team Customer Service Achievement Award

2007

Outstanding Team Performance Award

2006

Management Leadership Award

2005

Buck Knives -

Employee of the year

1998

Work history Pages 2-3

Smart Scrubs Medical Uniforms and Accessories April 2005

- July 2010

Inventory / Receiving Manager

Inventory Management -

Responsible for 19 employees within Inventory Control, Returns,

Shipping and Receiving. Managed inventory for twenty-one suppliers

totaling 24,000+ sku's.

Hire, train and develop employees to work in cross-functional teams,

maximizing

employee potential. Write and administer evaluations.

Balance employee schedules based on business needs within company

budget.

Facilitate transfers of in-house, transitional and outside vendor

inventory, ensuring accuracy at all points of count.

Establish min/max to ensure timely replenishment and eliminate stock-

outs.

Ensure continuous improvement utilizing Lean Mfg. / 6 Sigma

principals and practices.

Streamlined and standardized work across production to improve

quality and turn-times.

Developed and implemented One-and-Done to increase efficiencies and

throughput.

Implemented daily cycle count program based on ABC analysis.

Identify root cause of variance through reconciliation, putting

corrective action in place.

Maintain proper inventory controls, including LIFO/FIFO and

stock rotation.

Slot product based on turnover to maximize picking and

shipping efficiency.

Conduct business with Auditors throughout inventory and on as-needed

basis.

Responsible for month-end / year-end reconciliation and

reporting to Accounting.

Receiving / Shipping / Returns -

Responsible for all aspects of the receiving process from dock to

stock, verifying merchandise deliveries according to company

standards.

Certify Suppliers for VMI, JIT, consignment and dock to stock

receiving

Day-to-day interface with Purchasing and Accounting to reconcile PO's,

pack slips,

invoices and credit / debit memos.

Troubleshoot inventory / receiving problems, analyzing data to

determine discrepancy and course of action through resolution.

Ensures RTV's are timely and in adherence with company policies and

procedures.

Responsible for supply replenishment based on inventory levels and

EOQ.

Buck Knives Inc June 1985 - April 2005

Inventory Supervisor -

October 2000 - April 2005

Oversee all aspects of Shipping, Receiving and Distribution

functions.

Ensure DAR/FAR regulations are adhered to regarding Buck Master and

Bayonet to Military requirements and specifications for production,

returns and repairs.

Receive, store, track and distribute raw materials, finished

goods, tools and equipment.

Responsible for company store knife and apparel inventory

including POS functions.

Responsible for data entry and maintenance of Parts Master, Bill of

Material and Bill of Operations to ensure sku and process accuracy.

Responsible for month-end / year-end reconciliation and

reporting to Accounting.

Responsible for receipt, verification and storage of raw materials and

finished goods.

Responsible for employee safety training and adherence to policies and

procedures.

Identify priorities to ensure deadlines are met.

Prepare, execute and reconcile daily cycle counts and bi-annual

physical tag inventory through reporting stage.

Buck Knives / Inventory Supervisor - continued -

Troubleshoot inventory / receiving problems, analyzing data to

determine appropriate

course of action through resolution.

Perform time studies to establish Takt time vs. cycle time to identify

opportunities for process improvement and implementation.

Initiated and implemented continuous process improvement activities

resulting in inventory and location control accuracy.

Participate in Sales, Operations and Engineering planning meetings to

assist in new product introductions to resolve material or process

issues prior to launch.

Inventory Analyst / Buyer

June 1985 - October 2000

Set up and maintain purchasing files, verify accuracy of open order

status report.

Responsible for quote and procurement of supplies, hardware and MRO

items in support of Sales, Production, and Inventory objectives.

Perform proper transactions in the ERP system, including receiving and

WIP.

Process purchase orders from stock req's and system-driven (MRP)

purchasing requisitions, establishing min/max and EOQ orders for

future procurement.

Generate and monitor open purchase order report, including follow-up

and expediting.

Established Vendor Managed Inventory (VMI) with suppliers to ensure

JIT deliveries.

Initiate and implement continuous process improvement activities

designed to optimize process efficiency, reduce costs and lead-times.

Evaluate and establish min max levels based on demand to eliminate

stock outs.

Adhere to the consignment process for forecasting and releasing orders

to suppliers

Expedite, reschedule or cancel component deliveries as dictated by

changes in demand to minimize inventory levels, realizing revenue

opportunity.

Assist with the vendor evaluation performance process to ensure

compliance with ISO quality control requirements

Identify and develop solutions for production problems using

company or departmental policies and guidelines.

Ketema Senior Aerospace

(Formally Ametek Straza) January 1980 - June 1985

Spares Analyst / Material Planner

Establish and monitor inventory levels balancing qty.on hand against

allocated and available inventory.

Create and distribute STR (shortage tracking reports) for WIP.

Coordinate with vendors for past due and slip due dates.

Follow-up and expedite delivery of goods, notify Production

Supervisors on shortages.

Formulate and present recommendations to management to improve /

enhance shop floor processes.

Determine repair or replacement parts and order as needed. Negotiate

pricing using guidelines established by company and DOD for OEM parts.

Create and maintain RSPL (Recommended Spare Parts List) using planning

tools & data sources.

Daily interface with decentralized field operators (Scotland /

Australia) to ensure communications on shortages and / or shipments

are current.

Perform Inventory reviews with countries / customers to ensure correct

spares are profiled.

Work with third party Logistics Provider to prioritize release of

critical spares.

Responsible for timely material transactions to support business

processes.

Reconcile cycle counts, receiving, shipping pack slip or manual

errors.

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