Manager Customer Service

Jennifer L Simer PO Box ***

**************@****.*** Atwood, TN

38220

731-***-****

SUMMARY OF QUALIFICATIONS

. Thirteen years experience in the administrative and retail industry

. Excellent computer skills with the ability to quickly learn new

programs

. Excellent customer service skills

. Honest, detail oriented, reliable, and productive

. Yardi Voyager, Microsoft Word and Excel

. HCCP Certification

WORK HISTORY

Winn Management Boston, MA Nov. 2010-July 2011

LEDIC Management, LLC Memphis, TN Feb. 2009-Nov. 2010

The Meadows of Milan, Property Manager, HCCP

. Property Manager for 48 unit tax credit property.

. Show, Lease and Market vacant units.

. Process applications for move in and recertifications for renewals

. Maintain current knowledge of budget and financial statements

. Legal proceedings for evictions

. Answer telephone, mail correspondence, A/P and A/R

. Maintain an occupancy of at least 96% or higher

. Schedule and plan functions for resident retention

. Follow Tax Credit Regulations and compliance

. Supervise maintenance staff and any contract workers

. Responsible for collection of all rents

H&R Block Milan, TN Oct. 2006-November 2009

Tax Professional

. Prepare and file tax returns

. Offer financial advice

. Knowledge and understanding of state and federal tax laws

. Marketing for local office

. Maintain goals set out by office manager

. Yearly/Seasonal position

Maurice's, Inc. Milan, TN March 2008-

Oct 2008

Assistant Manager

. Execute and maintain store visual display set forth by company

. Set and Maintain daily and weekly sales expectations

. Supervise and train assistants and sales personnel for increased

effectiveness

. Handle customer issues and concerns

. Delegate tasks and job assignments

. Evaluate performance against company standards

. Assisted in hiring decisions

The Hermitage Apartments Jackson, TN Sept. 1999-March

2001

Assistant Manager/Leasing Manager

. Assisted manager with daily activities

. Collected rents and delinquents

. Processed applications and leases

. Walked vacant and rent ready apartments

. Delegated and assigned tasks to maintenance personnel

EDUCATION

2011 Kaplan University, Plantation, FL. Bachelors of Science in

Communications

2006 Tennessee Technology Center, McKenzie- Business Systems Technology

1994 West Carroll High School-Graduate

Tax and Financial classes through H&R Block with several certificates held

Tax Credit and Fair Housing training-Grace Hill

LEDIC University online training-several certificates held

HCCP Certification

REFERENCES

. Available upon request

Contact this candidate