Customer Service Manager

I am seeking an administrative position to utilize my 9 years of customer service experience to grow within a company.

Skills

Proficient in basic operating systems like Microsoft Word, Excel, PowerPoint, Outlook, Vista, Windows XP and the Internet. Serve Safe. TABC certified. Type 65 words per minute and experienced in 10-key data entry, filing and alphabetizing skills. Excellent ability to schedule appointments and maintain calendars, serve as a liaison between departments , and transcribe and record meetings. Proven track record in customer service like managing front desk operations, processing sales orders and communicating reliable information to customers. Mastering Rosetta Stone Latin America Spanish Software for fluency.

Experience listed based on applicability to position

Assistant General Manager Bayou City Wings Restaurant January 2012-present

Trained in all positions. Supervisor of 55+ employees. Scheduling manager, hiring/firing manager. Complete end of the week and end of the month reports and corporate paperwork packet. Control the training program. Select, hire and train all subordinate managers. Edit and report on purchase allotment system, labor system, cost of goods summary, budget variance, and weekly and monthly total sales. Control expenditures and labor to maximize profit margin. Complete daily end of shift reporting to corporate office. Trained in all office and POS terminal software. Research vendors for pricing and product changes. Edit and report payroll information. Create, place and enforce policies and procedural improvements.

Assistant Manager Black Eyed Pea Restaurant October 2010 – December 2011

Trained in all positions, local store marketing manager, conducted market research, training manager, scheduling manager, food safe certified, supervised 30+ employees, security procedures, controlled food waste, controlled labor costs, DSR paperwork, invoices, ordering, deposits, controlled food/liquor cost, quality assurance controlled on hand inventory, profits and losses, cash paid outs, interviewing, termination/new hire paperwork, documentation, cash-handling, delegation, end of the week packet, bank deposits, shift checklists, POS system, customer service, catering, sharpened multitasking skills.

Manager on Duty Slick Willies Family Pool Hall August 2007 – March 2010

Inventory, ordering, loss prevention, multi-line phone usage, controlled liquor beer and wine costs, processed invoices, cash paid outs, DSR paper work, documentation, repair and maintenance, faxing, copying, interviews, marketing, Microsoft Word, filing. TABC certification, managed and trained staff, sole interface to daytime customers, safe and register handling, maintained specialty equipment. Usage and maintenance of basic office equipment.

Shift Leader Subway Restaurant April 2004 – August 2004

ensured quality assurance. conducted, documented, and properly filed inventory. Ordering, multi-line phone usage, general filing, waste control, effectively provided exemplary customer service. Usage and maintenance of basic office equipment. Took and completed catering orders over the phone, and in person. Controlled food cost, cash-handling, on-call assistance, supervisor, managed and trained staff. Designed forms to expedite certain work tasks and improved work productivity.

Office Assistant and Salesperson Nature's Medicine Clinic June 2002 – May 2003

Managed office functions including records control, filing, filling invoices, office supply purchasing, data entry, computer designed entire store catalog, provided direct customer interface, organized and maintained supplies and equipment. Maintained patient record in database. Multi-line phone usage, carried out sales call to prospects informing them about new offers. Efficiently filled various clients orders, answered all questions. Worked with UPS software for shipping.

Customer Service Receptionist, Cashier, Book Shelver Barnes and Noble March 2010 – October 2010

Customer data entry, constant 10-key use, multi-line phone usage, intercom system usage, filing, shelving and organizing alphabetically, filling online reservations, customer service, documentation, trained with BookMaster software, Nook certification, expediting, multitasking, loss prevention. Maintained customer record in database. Usage of basic office equipment

Education

San Jacinto Community College

Associates Degree expected 2014

Clear Lake High School

Graduate 2003

References furnished upon request

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