Manager Customer Service

John W. Willoughby

**** **** **** ******

Indianapolis, IN 46234

Cell: 317-***-****

*********@*******.***

Objective: Retired professional seeking to refocus into a new environment.

Summary: Experienced safety director/transportation manager with strong background in logistics, operations, and vendor negotiations.

Education

North American Transportation Institute Indianapolis, IN

Certification as Safety Director 2007

Indiana Chamber Indianapolis, IN

30 Hour OSHA Training 2009

Tusculum College Greeneville, TN

Bachelor of Science in Organizational Management 1991

Graduated Cum Laud.

Professional Highlights

Safety Director

Ray’s LLC, Clayton, IN, August, 2005 – May 16, 2012 - Retired

Developed, and coordinated the safety program for fleet and transfer station employees to be compliant with state and federal regulations. Presented DOT safety training meetings for professional drivers and OSHA compliance safety meetings for transfer plant employees. Accompanied sales department employees on presentations to customers. Negotiated rates with repair vendors and arranged for repair and/or replacement of property accidently damaged by Ray’s LLC personnel. Performed weekly OSHA safety audits at each Transfer facility.

Site Manager

Comprehensive Logistics, Inc., Indianapolis, IN, December 2002 – August, 2005

Provided optimum customer service, on-time deliveries, and cost savings along with meeting and/or exceeding customer logistics expectations with rail/truck shipments, and managing an onsite staff.

Central Operations Manager

Great Rigs, Inc., Moody, AL 2000 - 2002

Implemented and managed a central dispatch system for 12 terminals, 130 company drivers, and 40 owner-operators nationwide. Responsibilities included negotiating with commercial carriers for cost effective load movements and annual budget planning. Measured equipment/loads utilization resulting in a 15% reduction of empty miles ($172,000 annual savings) (Closed by parent company)

Private Fleet Manager

Osram Sylvania Products, Inc., Indianapolis, IN 1997 - 2000

By implementing a central dispatch system and realignment of personnel in five locations I was able to realize an annual cost savings of $106,000. A $44,000 yearly savings was accomplished through improved trailer utilization, negotiating rates with equipment lease vendors and replacing short-term lease trailers with long term lease trailers. Negotiated annual driver labor rates with Transpersonnel. Approximately $100,000 in savings was generated by the elimination of empty truck lanes and with the utilization of employee input. Improved driver rapport by participating in quarterly safety meetings and seeking input for equipment specs

• Improved safe driver recognition by involving driver lease vendor and the equipment lease vendor

• Involved labor and equipment vendors in driver safety awards programs

General Manager Terminal Operations

PVS Nolwood Chemicals, Inc., Detroit, MI 1993 – 1997

I directed the Bulk Terminal operations including the private fleet, fleet maintenance, plant functions, employee safety training, and office personnel. By implementing a system to identify utilization costs that had a negative impact, the overall budget expense was reduced annually by $60,000. I helped to change a negative employee environment to a positive one by empowerment, an open-door management style, and employee communications meetings. I accompanied sales staff on visits to customer locations.

Computer Skills: Proficient with Microsoft Office

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