Customer Service Data Entry

DeNaiya L. Woods

**** ***** **

314-***-**** University City MO, 63130

*********@*****.***

Objective

To be employed with a highly successful and innovative company, where my

administrative, clerical, communication and customer service experience can

be used to its fullest capacity.

Experience

Customer Service Rep [Mar 2011-

Present]

GMAC Insurance [Earth City, MO]

< Customer service

< Data entry/Back office processing/ Underwriting

Asst

< Training

< Liaison for new systems

Customer Service Rep [Feb

2009 - July 2010] Convergys [Arnold, MO]

< Customer service

< Data entry

< Payments/collections

< Marketing

Pre-school Teacher [Sep 2007- Nov

2008] Sunshine Christian Preschool [St. Louis, MO]

Preparing daily classroom activities

Following curriculum

Maintaining classroom productivity

Submission of daily reports

Helping students achieve academic goals

School Secretary / Administrative Assistant [Oct 2004- Aug

2007] Alternatives Unlimited, St. Louis Learning Center [St. Louis,

MO]

Complete office management

Input of financial reports/quarterly

reports

Daily organization of schools' directors

Scheduling meetings with board of

education/

Correspondence with board officials

Data entry

Manager of Shipping Dept [Apr 2003 - Sep 2004]

Ace Scrap Metal Processors [St. Louis, MO]

Invoicing and collections

Creating business proposals

Data entry

Setting up new business accounts

Sales

Maintaining daily inventory

Assessing postage cost and mailing of items

Customer Service Rep [May 2000 - Mar 2003]

Phone Ware [La Jolla, CA]

Data entry

Submission of new accounts

Updating phone plans

Troubleshooting accounts

Setting up payment plans

Overall customer service

Answering heavy call volume

Clerical Assistant [Oct 1999 - Apr

2000]

YMCA of San Diego, [San Diego, CA]

Data entry

Payroll

Managing multi-line phone system

Maintaining office supply orders

Faxing, filing and copying

Administrative Assistant [Jan 1998 - Dec

1998] Thomi Gyrl Salon and Spa [Poway, CA]

Budget management

Year end accounting

Payroll

Submission of supply orders

Marketing

Answering heavy call volume

Education

Charter School (Home Studies) [1994

- 1998] Diploma [San Diego, CA]

Cuyamaca Community College [1998 - 1999]

General Studies [El Cajon, CA]

Skills

Administration Customer Service QuickBooks Microsoft

Office Office management Payroll PowerPoint

Accounts receivable/Payable Typing Speed: 75

WPM

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