Administrative Assistant Customer Service
Resume:
Maria e. Urrego-fernandez
Duluth, Georgia 30096
***********@*****.***
http://www.linkedin.com/pub/maria-e-fernandez/50/395/a61/
OBJECTIVE: A self-motivated, dedicated, bilingual professional
individual, possessing excellent problem solving, strong interpersonal, and
exceptional customer service skills seeking employment with a dynamic
company preferably with a Doctor's office/Hospital; I am highly accurate
and precise in attention to detail.
EDUCATION: SETON HALL UNIVERSITY, South Orange, NJ
Master's Degree in Criminal Justice/concentration in Human
Resources
Anticipated Graduation Date: June 2014
GPA 4.0
BERKELEY COLLEGE, Woodland Park, NJ
Bachelor of Science Degree in Criminal
Justice/concentrated in Business
Graduation Date: December 2011
GPA: 3.5
RELEVANT
COURSEWORK: Terrorism, Juvenile Justice, Drugs and Drug
Policies, Organizational
Behavior, Justice and the Judiciary,
Introduction to Intelligence,
Forensic Science, and Criminology, Psychology,
Investigation, Business Administration,
Accounting, Marketing
WORK
EXPERIENCE:
January 2013 - SOFT SOURCE, Inc.
Present Office Manager/Senior Technical Recruiter/Executive
Administrative Assistant
Executive administrative Assistant
Assist with Payroll
Assist with A/P, A/R,
Handle telephone interviews
Staff augmentation for professional engineering positions
MS, PP, Excel, Outlook, QB, (certified), Ovation, Monster, Zoho, PDF
Set up memos, meetings, registrations to events, etc.
Assist the CEO & President
OSHA and HIPPA regulations
Follow up with Taxes and regulations for different states wherever our
employees are either working or living to assure proper following of the
tax laws.
Sorted Mail, filing, etc.
January 2012
Present MARKETING, MOMENTIS
Sales/Self Employee (work from home part time)
February 2005 - K & P & K, DMD, Clark, NJ
June 2011 Administrative Assistant/Front Office
Coordinator/Insurance specialist & verification
Scheduled and confirmed patient appointments
Entered new patient information in the system
Explain the EOB (explanation of benefits)
Prepared invoices as well as insurance claims and insurance checks/payments
Verified insurance benefits, pre-estimates, and pre-approvals, Care Credit
Benefits Coordinator
MS, Excel, Soft dent, PP, Electronic Submissions, Charity Care
applications,
Dental/Periodontal /Medical Coding knowledge and experience
Assisted the gum Specialists in the Surgery room and with new patients
(measuring gums and explaining diagnosis and the causes of it in English
and Spanish) whenever needed.
July 2008 - EDISON POLICE DEPARTMENT, BCI UNIT, Edison, NJ
September 2008 Student Detective/Unit Back Up Intern/Administrative
Entered sensitive and confidential information in database about
individuals arrested
Handled evidence and helped with the responses to crime scenes and assisted
the detectives on call
Handled the fingerprinting for citizens for criminal records, immigration
processing, gun permits and others.
Filing
March 2004 - Del-Med, Inc., South Plainfield, NJ
February 2005 Administrative Assistant/Controller and CEO
Assistant
Responded to several telephone lines and dispatch them to the proper
department
Assisted with the Dispatchers and made sure the courier services and
delivery to hospitals would be on time.
Managed accounts received and payable
Processed billing for pharmaceutical companies
Prepared checks and payments to submit deposits
Filing and greeting visitors
Excel, MS, Lotus 123, Outlook
OTHER
EXPERIENCE:
March 2012 - PARTYLITE, Plymouth, Massachusetts
Present Consultant (Independent Contractor)
January 2012 - MOMENTIS, Dallas, Texas
Present Qualified Marketing Representative (Independent Contractor)
LANGUAGES: English and Fluent in Spanish (reading, writing, speaking) and
Conversational in Portuguese
CERTIFICATIONS: S.O.R.A. (Security Officer Registration Act; New Jersey
Police Program) and CPR (Cardiopulmonary Resuscitation)
HIPPA (Privacy act) OSHA
SKILLS: Microsoft Word, Excel, Access, Outlook, PowerPoint, Lotus 123,
Softdent, B.E.A.S.T., Q.E.P., Zoho, Monster
Contact this candidate