Customer Service Manager

Thomas Rausch

**** ******* ***** *****.******@*****.***

Costa Mesa, CA 92626 714-***-****

PERSONAL STATEMENT:

I have just completed a Master’s in Finance from Hult International Business School in London,

England. My background and experience to date has been in accounting and compliance work.

Using my knowledge from business school I would like to apply my education and skills to the

field of finance.

EDUCATION:

Hult International Business School Graduated August 2013

Master of Finance London, England

University of Phoenix Graduated October 2011

Master of Business Administration Costa Mesa, CA

Concordia University of Irvine Graduated May 2007

Bachelor of Arts - Business Administration Irvine, CA

EXPERIENCE:

Dec 2010 – Sep 2012

The Moore Law Group

Santa Ana, CA

Audit and Compliance Manager for law firm with inventory of over $300 million in

credit card placements from major banks.

Communicated with managers and lead staff in arranging client requests, internal

reporting of information, and quantitative analysis of operations.

Used problem solving skills to formulate guidelines for procedures to streamline work

efforts creating synergies within departments and more efficient processes.

Vinotemp International Sep 2010 - Dec 2010

Rancho Dominguez, CA

Accounting Clerk for privately owned manufacturer and wholesaler of goods for the wine

industry.

Reconciled two years of aged accounts, bringing to current standing while remaining in

good standing with all new vendors.

Worked in a team of six to provided invoices to retailers, recorded payments on the

general ledger, and tracked allocation of costs.

H&R Block Jan 2010 - Dec 2010

Fountain Valley, CA

Tax Professional using ethical standards to complete over 75 Federal and State income

tax returns.

Only team member to achieve perfect customer service scores, and one of fourteen

employees retained to continue working outside of tax season on extensions, amendments

and audited returns.

Participated in continuing education to increase knowledge base and ability to

communicate current tax law and changes to the tax code.

Concordia University Irvine Men’s Basketball Aug 2008 – Jul 2009

Irvine, CA

Assistant Coach for NAIA level program helping to lead team to quarterfinals of national

tournament.

Used leadership and teamwork to communicate in designing practice schedules, game

strategy, and recruitment of future players.

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