Customer Service Maintenance

Heidi Lesperance-King

**** * ******** ***

Fresno, Ca 93727

Phone: 559-***-****

Cell: 559-***-****

E-Mail: *******@*******.***

Summary

Outstanding Personal Assistant/ secretary driven to provide excellent support to busy business professionals with little guidance. Expert invoicing, answering phones, dealing with customers and multi-tasking.

Highlights

Self-starter

Strong interpersonal

skills Independent worker

Dedicated team player

Resourceful

Clean driving record

Accurate and detailed

Proper phone etiquette

Excellent communication skills

Administrative support specialist

Animal lover

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Experience

February 2007 to Current

Custom Concepts, Inc. Fresno, CA

Secretary

Verified that information in the computer system was up-to-date and accurate. Organized billing and invoice data. Developed and created a more effective filing system to accelerate paperwork processing. Assisted with payroll preparation. Maintained Shops incoming and outgoing correspondence, including mail, email and faxes. Checked mail, shopped for supplies and handled bill payments. inventory and maintenance schedules. Screened telephone calls and inquiries and directed them as appropriate.Conducted extensive online and phone research for parts.

Education

Yuba College Yuba City, CA

Associate of Arts Early Childhood Development

Did not finish school due to financial issues

Contact this candidate