Name: Miguel ngel
Surname: Garc a Casado
Birthday: 05/11/69
Civil Status: married
E-mail: **********@*******.***
Adress: Avda. Del Manzanares 18
Mobile phone: 003*-***-***-***
Land phone: 003*-**-****-***
Resume
Experienced and skilled General Manager with expertise in hotel management,
food and beverage operations, vendor relations, profit and loss management
and guest services operations. Proven ability to develop and work within
project hotel budgets, coordinate different people or teams to realize the
task assigned. Delegate responsibilities and designed time schedules and
always follow and make follow the company's rules and policies. Self
motivated, enthusiastic, and a proven leader.
Professional Experience:
Period: 2012-Present
Company PRIXHOTEL. Hotel management company specializing in revenue
management and online marketing for independent hotels
Position: Contract Manager
Main activities:
* Oversee development and implementation of revenue strategies for multiple
properties
* Perform market and competitor analysis to create strategies to enhance
positioning?
* Analyze and recommend processes and procedures to obtain maximum
profitability?
* Perform e-booking and reservation analysis to identify trends and create
accurate forecasts?
* Utilize effective marketing tactics to maximize hotel occupancy and
rates?
* Create and implement competitive and profitable pricing strategies and
guidelines?
General Results for all properties:
During the first year: 13% revenue growth (Plus 45% growth in direct
website sales)
During the second year: 10% revenue growth (30% website sales)
Period: 2007-11
Company HOTEL ZENIT ABEBA 4* (Madrid,Spain) (90 rooms, 4 Conference Room, 1
Restaurant)
Position: Hotel General Manager
Immediate Superior: Jos Luis Martinez (Operations Manager)
Direct Subordinates: 45 staff
Main activities:
. * Managed day-to-day activities of hotel and staff members; held
accountability for planning, organizing, and directing all hotel
services, including front desk operations, reception, reservations,
food and beverage operations, maintenance, and housekeeping
replacements.
. * Demonstrated leadership while paying attention to details: Set the
example for the hotel employees, strived to the highest standard of
service to meet guests' expectations and needs.
. * Carried out budget planning, maintained cost control, Kept
statistical and financial records, set sales goals and room rates,
performed property inspections, ensured property safety and
cleanliness.
. * Focused on the both important element of the role - Business
management as well as people management.
. * Managerial approach - delegation and supervision
. * Great organization and communication skills
. * Customer Service focused - Customer handling skills
* Throughout 2010 I also had the management of Hotel Conde de Orgaz
(maternity leave).
Results:
After 2008 (first crisis year with 22% droping in sales) following 2
years sales grew up 18% and the costs were reduced by 13%.
Improved customer relations and online guest reviews.
Period: 2006-2007
Company TRANSHOTEL Tour Operator (Madrid, Spain)
Position: Germany Contract Manager
Immediate Superior: Ursula Niemman
Main activities:
* All communications in german
* Continuously monitoring activity, cost and performance.
* Monitoring contract budgets & forecasts.
* Negotiating and managing external and internal contracting arrangements.
* Ability to overview situations.
* Key competencies; Negotiating contracts, Problem solving, Estimating and
pricing
Results:
I operated with more than 500 hotels in northern Germany.
Period: 2001-07
Company HOTEL ZENIT CONDE DE ORGAZ 4* (Madrid,Spain) (96 rooms, 6
Conference Room, 1 Restaurant)
Position: Front Office Manager
Immediate Superior: Jesus Eg es (Hotel Manager)
Direct Subordinates: 6 Staff
Main activities:
* Manage hotel front office personnel training and shift scheduling.
* Coordinate monthly staff meetings that address any outstanding issues and
supervise the agenda.
* Was responsible of the hotels online booking system.
* Overseeing the professional execution of guest calls, messages, packages,
and guest amenities.
* Promoting hotel services with enthusiasm, demonstrating hotel s
superiority.
Results:
Average occupancy 87%. High customer satisfaction.
Period: 1999-2001
Company PANAVISION Tour Operator (Madrid, Spain)
Position: Groups
Immediate Superior: Marisa Maroto
Main activities:
* Responsible for the overall planning and scheduling
* Maintain excellent relationships with owner, consultants, subcontractors
& public
* Strong interpersonal and communication skills
Results:
I controlled from 85 groups first year until more than 150 last year.
Period: 1998-99
Company TREFF PARK HOTEL BLUB 4* (Hotel in Berlin) (140 rooms, 3 Conference
Room, 1 Restaurant)
Position: Recepcionist
Inmediate Superior: Frau K nig
Main activities:
* Keeping all hotels services, products, special promotional offers and
pricing.
* Checking guests into and out the hotel, allocating rooms, preparing bills
and taking payments.
* Dealing with complaints or problems
* Dealing with reservations and cancellations.
Period: 1995-98
Company HOTEL MAYORAL 3* (Toledo,Spain) (125 rooms, 2 Conference Room, 1
Restaurant)
Position: Front Office Manager
Immediate Superior: Carmina (Hotel Manager)
Direct Subordinates: 5 Staff
Main activities:
* Manage hotel front office personnel training and shift scheduling.
* Coordinate monthly staff meetings that address any outstanding issues and
supervise the agenda.
* Overseeing the professional execution of guest calls, messages, packages,
and guest amenities.
Period: 1994-95
Company HOTEL ETCHE ONA 3* (Bordeaux,France)
Position: Recepcionist (Professional Practices)
Main activities:
* Checking, reservations, cancellations, dealing with complaints...
Period: 1993-94
Company ASHLEY LODGE HOTEL 3* (Manchester,England)
Position: Recepcionist (Professional Practices)
Main activities:
* Checking, reservations, cancellations, dealing with complaints...
Education
Date: 1989-93
School: School of Tourism VOX (Madrid, Spain)
Degree: TOURISM AND HOSPITALITY
Date: 2009-10
School: Alfonso X el Sabio University (Madrid, Spain)
Degree: MASTER OF TOURISM, HOTEL AND EVENT MANAGEMENT.
Date: 2012-13
School: San Jorge University (Sevilla, Spain)
Degree: POSTGRADUATE IN F&B MANAGER
Date: 2013
School: Cornell University (Ithaca, USA)
Degree: GENERAL MANAGERS PROGRAM
Languages
. Spanish - Mother Tongue.
. English - Full Professional Proficiency
. German - Full Professional Proficiency
. French - Full Professional Proficiency
. Italian - Professional working Proficiency
Computer
Software: All Windows opperating systems, Microsoft Word, Excel.
Anual Salary:
I expect salary according to the company norms and my qualification and
experience.