Management Customer Service

International City France Cluster P** Dubai UAE

***************@*****.*** 009***********

objective:

To gain employment with a company where my technical knowledge, especially in the area of

communication, can be used effectively.

Profile:

Enthusiastic, devoted, creative, independent, and prove to work multicultural business

environment with excellent personal communication and teaching skills.

Proactive, take initiative and able to work as solo as well as team player.

Ability to work under pressure and meet deadlines.

Software development skill and proven ability to automate procedures.

Education:

National University FAST Islamabad,

BE Telecom Engineering 2003 2007

Pakistan

Professional Projects:

Operation and maintenance of Etisalat LTE EPC project

Huawei SGSN Commissioning/Installation and Integration in DU UAE

Full DU network Service/Policy configuration and management

Version Upgrade of UPCC (Huawei PCRF) from V3R5 to V3R11 in DU UAE

Swap of V6 Huawei GGSN to V9 Huawei GGSN in DU UAE

Commissioning/Installation and Integration Huawei CSDB solution in DU UAE and migrate

nationwide subscribers from NSN HLR to CSDB.

PROFESSIONAL ACHIEVEMENTS:

Real time GPRS traffic monitoring Tool acknowledged and Certified by CEO of Ufone.

Nationwide automation of external alarm at using M2000,MySql Server and SMSC

Automation of daily reports, core nodes backup using excel VB macro and python

experience: (6+ Year working EXPERIENCE)

Consultant (Jan 2012 – 2013) Dubai UAE

PCRF/PS Core

UPCC(PCRF) UMG8900 M2000 STP SG7000

Big IP F5 VMS/MCN I2000 NgHLR

Maintain/upgrade of PCRF nodes software.

Acceptance Test of PCRF and resolve the

project snags.

PCRF Subscriber Data Management,

Protocols and Interfaces configuration

management

Multi geographical PCRF deployment to

enforce Reliability Function

Configure/troubleshoot the XML/SOAP

Interface Between Provisioning System

service

Service management for PCRF scenarios

Usage based Dynamic Policy Control

Period based Dynamic Policy Control

Shared Usage based Dynamic Policy

Control

Bandwidth on Demand

Troubleshooting of

Subscriber

Notification issues

Enable Event Data

Record on external

server and local

Version Upgrade

and patch

installation

Configure

Subscriber Data

Export from the

Physical Database

using DTL auto

export feature

Rx/Gx Interface

configuration over

Diameter protocol

EPC core consultant

USN9810

(MME)

UPCC(PCRF

SGSN9810

Optimization and

Configuration

Management

Interworking

commissioning of

S1, S6a, S11, S10

Gi, Gn, Gr, Gs, Gp,

Gf and Gx

interfaces

Roaming and APNs,

Pool Definitions on

both SGSN and

GGSN and USN

(MME)

Integration,

configuration and

optimization of

ATCA SGSN

MME(USN9810),

S GW/P

GW(UGW9811),

HSS(HSS9820),

DNS and

PCRF(UPCC)

Fair Usage Policies

design and

implementation on

PCRF to ensure

smooth operation of

network

Integration and

Support of 3G

network nodes

including SGSN,

GGSN, PCRF and

Firewalls

knowledge in EPC

protocols such as

MME, SGW, PCRF

and GTP

Operation

Maintenance

Providing Level 2

support for 3G

(SGSN, GGSN)

&4G Network LTE

Core (MME, S GW,

P GW, CG) and

IPSEC.

Traces analysis for

LTE interfaces

S1/SGi/S6 and E2E

traces for problem

identification and

features

Handle and analyze

Customer Service

Requests and

recommend

solutions to

Customer.

system health check

and Hardware Fault

Report

Performance

Management &

Reports

Management

Analysis of Cause,

effect and

correlation of KPI’s

to Alarm & faults to

limit the problem

sources.

Reporting the KPI’s

violation to the

associate

stakeholders and

manage the

clearance of the

problem.

Study the KPI trend

performing network

optimization to

improve

performance of PS

core systems.

PS/CS Core

Teamlead

(2009 – 2011)

Pakistan

SGSNS9810

MSoftx3000

HLR9820

Cutover

Management

Involved in the CS

core and PS core

design and cutover

from Nortel to

Huawei.

Coordinate with

NSS planning

team for the

Preparation of end

to end network

Network

architecture

Planning for

Gb/BSC

rearrangement for

all sites,

optimization and

redistributing cells

Performed all

PCU/BSC

rehoming from

Nortol MSC to

Huawei MSCs

Network Audit

Data fill

Audits(CS and PS)

and ensure

consultancy to

maintain network

performance

threshold.

Weekly and

Quarterly based

network health

check and vender

specified network

audit management.

Optimization and

Planning

Management

Interface with NSS

Planning and

vender for

conducting up

gradation and

patch

implementation

Analysis of

signaling traces,

alarm trends and

performance stats

to improve the

maintenance

practice.

Capacity and

Traffic prediction

for special events

like Hajj / Eid and

preparation of

protection plan.

Performance

Management

Packet Core

performance and

report analysis

Daily KPI trend

scrutiny and figure

out the network

behaviors

Capacity analysis

based on

performance

trending

Report

Management

Reporting the

KPI's violation to

the associate

stakeholders and

manage the

clearance of the

problem.

Root cause

analysis on

detection of issue

escalated from 1st

line and 2nd line

Integration and

Configuration

Management

APNs addition, Gb

link addition, ACL

implementation

IP pool definition,

management and

static address

mapping in GGSN

Operation,

Configuration of

routing protocols

OSPF, BGP and

static route

management.

Implement QOS

for Huawei base

Data core

according to the

actual

requirements.

Complaint

Management

Handle customer

PS core complain

and corporate

customer issue

resolution.

Involved in solving

technical issues

related to packet

core.

Inter link the

complaints with

network

optimization/expa

nsion activities.

Senior Officer

CS(NSS)

(2007 – 2009)

Pakistan

MSoftx3000

HLR9820

Operation Maintenance

Troubleshooting CS core issues and analysis traces(including debug traces)

1st and 2nd Level support skills, faults troubleshooting and raise the issue with vender

Involve in Board replacement activity/version upgrade/expansion

Configuration Management

Configuration of LSL/HSL/E1/Offices/PRIs/BICC/LACs/BSS Sites/ Subscriber Data

Management, national and IDD calls rerouting

Performance Management

Analysis of Cause, effect and correlation of KPI's to Alarm & faults to limit the problem sources

KPI's reporting to concern stakeholders for further directions.

Study the KPI trend and performing network optimization to improve performance.

Generate statistical reports and conduct analysis for Core Network KPIs (e.g. CSSR, Paging,

Handovers, Call Drops, congestion analysis, BHCA and alarm logs) and follow up with peer

teams for network optimization

TECHNICAL EXPERTISE & SOFTWARES SKILL:

Python Microsoft MySql Apache Server

Office

Visual C++ Linux Adobe Photoshop

(MFC) Excel VB

RIP Telnet

macro

Macromedia

OSI layers Ping

Flash SS7/C7

DIAMETE RADIUS

OSPF Sigtran

R

CAMEL/TCAP

PHP PLMN

Unix/Linu

TDM

H.248 ISUP x

TCP/IP/ X.25 BICC MAP

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