Manager Training

Dee Blaney

Mobile: 678-***-****

Email: *********@*****.***

Summary ITIL certified training and support professional with over ten

years' experience at large corporations. Demonstrated ability

to acquire technical knowledge and skills rapidly. Innovative

problem solver, able to see the business and technical sides

of a problem. Proven leadership and problem resolution

abilities. Exceptional communication skills, both oral and

written.

Application Microsoft SQL Server Microsoft SharePoint Designer

Software SharePoint Portal Server

Windows SharePoint Services BlackBerry Server

Digital Workflow Next Microsoft Office

Generation (DWNG) REM/Vantive

Development/ Business Objects Visual Studio

Reporting CSS PHP

Tools SQL Reporting Services Crystal Reports

Employment McKesson - Resolution Technologies

Atlanta, Georgia 01/12 - 03/13

Asset Management Documentation Specialist

Develop and maintain procedure documentation, work

instructions and process documentation

Streamline processes related to reconciling data from multiple

sources

Review published materials and recommend revisions or changes

in scope, format, or content

Create technical diagrams for processes and procedures

Create technical and project status reports

Identify and report gaps in the process

Manage asset retirement process lifecycle

Consultant

Atlanta, Georgia 08/10 - Present

IT Web Support Analyst/Graphic Design

Created and Designed test web sites for sales as well as

demonstration purposes

Comprehensive technical knowledge of HTML programming, CSS,

JQuery and JavaScript coding

Designed trained users and templates on development of future

pages.

Consult with small business regarding Brand Identity, SEO and

Adwords support

Modify and optimize Wordpress and CSS sites

Logo, Web, Brochure and T-Shirt Design for print and web

Electronic Data Systems

Atlanta, Georgia 06/99 - 05/10

ITSM Training Manager - ITIL Process Specialist

Incident Manager - Problem Manager

Responsible for PPM Training Delivery - EDS and Client

Resources

In-charge of ITIL Processes (Problem, Change CAB/Incident

management), and Service Delivery of process improvement.

In-charge of Digital Workflow New Generation (DWNG) training

and Service Delivery of process improvement.

Authored Problem Management documentation to meet SLA's and

ensure high-level of customer satisfaction

Trained global personnel on Problem Management and ITIL

functional roles, thus increasing SLA metrics

Perform Problem and Change Management responsibilities

Monitoring service availability and analyzing response and

resolution times

Delivering presentations and training new hires on incident,

problem and change management process

Assisted in development and maintenance of project planning,

scheduling, monitoring, and reporting activities in a project

office environment

Ensures compliance with accepted training development

practices and procedures.

Responsible for training related communication to end-users

and leaders, including conducting regular meetings with the

appropriate audience

Sharepoint Administrator/Analyst

Gather and document requirements and technical specifications

for a project(s)

Create and edit themes, CSS, and Custom master pages

Site branding with different site master pages

Created extensive List, Libraries and Associated Custom Web

Parts and User Controls, as well as Data View and Customizable

View of a data source

Created training dashboard and "control panel" via SharePoint

to centralize registration and reporting needs for large

training deployments

Maintain third-party tools required to effectively manage the

SharePoint environment

Work in conjunction with developers to ensure consistency in

SharePoint development and deployment

Basic Server Administration including monitoring, updates,

restores, testing

Infrastructure Analyst-Systems Administrator-Executive Support

SharePoint/Blackberry Lead/QA/SME

Responsible for analyzing requirements, designing, developing,

testing and deploying solutions for SharePoint, BlackBerry,

Active Directory training for end users and System

Administrators.

Authored Active Directory scripts for subnet additions, GPO

management, and scripts for managing OU's where GPO not

available

Designed and developed BlackBerry Dashboard and utilities for

web based password resets, web based detailed user statistics,

and web based server health.

Developed SOP's for SharePoint and BlackBerry

Research, test and recommend 3rd party tools for the

SharePoint and Blackberry environments

Designed Blackberry Depot to facilitate deploying 200 devices

per day

Authored web site for crisis management and collaboration on

issues in desktop environment

Provide Training, Documentation, and Support for System

Administrators.

Bass Hotels/Key Resources Contractor Atlanta,

Georgia 12/98 - 05/99

Senior Support Analyst

Support Office 97, Outlook, Reflections

Responsible for the development and implementation of various

training programs and manuals as needed within the

organization

Develop methods for ensuring training effectiveness and

conduct training

Created documentation and trained technicians to perform

migrations

Education Advanced Training Courses:

BlackBerry Advanced Server

Visual Basic .NET 2003/2005/2010

Advanced Crystal Reports

SQL Server/Reporting

Sharepoint

ITIL Foundations Certified

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