Harry Allen Smith, M.B.A.
Phone: 310-***-****
Los Angeles, CA 90035
Email: *************@*****.***
Logistics and Supply Chain Operations
Innovative, results-oriented Logistics and Supply Chain Visionary with
experience in increasing revenues and productivity, achieving cost
reductions, and improving client satisfaction within the transportation,
manufacturing, and computer technology industries. Adept at planning and
conducting research to attain continual profits through focused, strategic
workflow and business process analyses. Exemplary change agent with the
ability to analyze issues, devise continuous process improvements, and
incorporate business process initiatives to increase efficiency, streamline
operations, and decrease aggregate expenses with limited resources.
Ability to identify and accelerate strategic measures to strengthen
performance with sustained operational results. Solid knowledge in
inventory management, supply chain logistics, planning, and customer
service satisfaction. Recognized for providing leadership in the execution
of strategic business development plans to increase revenue in high-
pressure environments. Demonstrated success in achieving financial and
operational results through collaboratively working with team members and
forging long lasting customer relationships.
Areas of Expertise
Project and Process Project Management and Transportation
Management Coordination Process Improvements
Logistics and Supply Chain Customer Service Inventory Control
Strategic Planning/Analysis Cost Control/Reduction Computer Technology
Movement Control Vendor Management Team Leadership
Operations Management Manufacturing Environments
Professional Experience
APPLE Inc., Manhattan Beach, CA
2012 - Present
Family Room Specialist
. Enhance the customer experience at the Apple retail store.
. Troubleshoot and repair Apple hardware/software and run diagnostics.
. Explain technical issues to clients through meaningful dialogue about
Apple products.
. Recommend effective solutions to resolve client issues and improve
store operations.
. Track record of building customer loyalty by establishing rapport and
maintaining positive interactions.
UNITED States Army, Los Alamitos, CA
2013 - Present
Transportation Management Coordinator (Security Clearance)
. Schedule and select
modes of transportation for personnel and equipment.
.
Organize, plan, and oversee the movement of vehicles, personnel, and car
go worldwide.
.
Document and inventory freight, cargo, and materiel shipments of all typ
es.
. Mark and label cargo and freight shipments in accordance with
regulatory requirements.
. Perform system administrator duties including
installing software and uploading data to computer systems.
.
Prepare equipment, cargo, and personnel for travel to airports, seaports, and railways.
. Request and coordinate transportation to meet movement objectives.
. Perform office administration tasks
including posting regulations, files maintenance, and routine ad-hoc
projects.
Verizon Wireless, Chandler, AZ and Irvine, CA
2009 - 2012
Tier 2 Technical Support Coordinator
. Served as the initial point of contact with customers to provide
exceptional service and technical support for internal/external voice
and data products.
. Provided detailed information on how to set up and
configure data and voice products.
. Verified provisioning and diagnosed device and network issues.
. Performed troubleshooting of hardware and software to identify
network, device and applications issues for PC operating systems
including Device Manager and TCP/IP configurations.
Education
Master of Business Administration, Project Management, American
InterContinental University, 2012
Bachelor of Science, Operations Management, Western New Mexico University,
2009
Relevant Courses: Project Planning, Execution and Closure, Quality
Management and Continuous Improvement, Project Management, Cost, Quality
and Risk, Procurement Management, Integration, Scope, Time and
Communication, Marketing, International Business, Human Resources, Business
Communications, Operations Management
Research Projects: Sprint Brand Portfolio, Marketing Portfolio: Apple
Brand, Business Plan Development
Awards and Recognition
Student Athlete College Scholarship - Army Logistics Graduate, Top of Class
- Leadership Award, Army Training
Computer Software
Microsoft Office: Excel, Word, PowerPoint, Outlook, Access, SAP,
Apple iWork: Numbers, Keynote, Pages
Operating Systems: Windows XP, 7, 8; Mac OS/X, Snow Leopard, Lion, Mountain
Lion, iOS