Post Job Free
Sign in

Supply Chain Customer Service

Location:
North Augusta, SC
Posted:
October 07, 2013

Contact this candidate

Resume:

Harry Allen Smith, M.B.A.

**** ***** ***** ******

Phone: 310-***-****

Los Angeles, CA 90035

Email: *************@*****.***

Logistics and Supply Chain Operations

Innovative, results-oriented Logistics and Supply Chain Visionary with

experience in increasing revenues and productivity, achieving cost

reductions, and improving client satisfaction within the transportation,

manufacturing, and computer technology industries. Adept at planning and

conducting research to attain continual profits through focused, strategic

workflow and business process analyses. Exemplary change agent with the

ability to analyze issues, devise continuous process improvements, and

incorporate business process initiatives to increase efficiency, streamline

operations, and decrease aggregate expenses with limited resources.

Ability to identify and accelerate strategic measures to strengthen

performance with sustained operational results. Solid knowledge in

inventory management, supply chain logistics, planning, and customer

service satisfaction. Recognized for providing leadership in the execution

of strategic business development plans to increase revenue in high-

pressure environments. Demonstrated success in achieving financial and

operational results through collaboratively working with team members and

forging long lasting customer relationships.

Areas of Expertise

Project and Process Project Management and Transportation

Management Coordination Process Improvements

Logistics and Supply Chain Customer Service Inventory Control

Strategic Planning/Analysis Cost Control/Reduction Computer Technology

Movement Control Vendor Management Team Leadership

Operations Management Manufacturing Environments

Professional Experience

APPLE Inc., Manhattan Beach, CA

2012 - Present

Family Room Specialist

. Enhance the customer experience at the Apple retail store.

. Troubleshoot and repair Apple hardware/software and run diagnostics.

. Explain technical issues to clients through meaningful dialogue about

Apple products.

. Recommend effective solutions to resolve client issues and improve

store operations.

. Track record of building customer loyalty by establishing rapport and

maintaining positive interactions.

UNITED States Army, Los Alamitos, CA

2013 - Present

Transportation Management Coordinator (Security Clearance)

. Schedule and select

modes of transportation for personnel and equipment.

.

Organize, plan, and oversee the movement of vehicles, personnel, and car

go worldwide.

.

Document and inventory freight, cargo, and materiel shipments of all typ

es.

. Mark and label cargo and freight shipments in accordance with

regulatory requirements.

. Perform system administrator duties including

installing software and uploading data to computer systems.

.

Prepare equipment, cargo, and personnel for travel to airports, seaports, and railways.

. Request and coordinate transportation to meet movement objectives.

. Perform office administration tasks

including posting regulations, files maintenance, and routine ad-hoc

projects.

Verizon Wireless, Chandler, AZ and Irvine, CA

2009 - 2012

Tier 2 Technical Support Coordinator

. Served as the initial point of contact with customers to provide

exceptional service and technical support for internal/external voice

and data products.

. Provided detailed information on how to set up and

configure data and voice products.

. Verified provisioning and diagnosed device and network issues.

. Performed troubleshooting of hardware and software to identify

network, device and applications issues for PC operating systems

including Device Manager and TCP/IP configurations.

Education

Master of Business Administration, Project Management, American

InterContinental University, 2012

Bachelor of Science, Operations Management, Western New Mexico University,

2009

Relevant Courses: Project Planning, Execution and Closure, Quality

Management and Continuous Improvement, Project Management, Cost, Quality

and Risk, Procurement Management, Integration, Scope, Time and

Communication, Marketing, International Business, Human Resources, Business

Communications, Operations Management

Research Projects: Sprint Brand Portfolio, Marketing Portfolio: Apple

Brand, Business Plan Development

Awards and Recognition

Student Athlete College Scholarship - Army Logistics Graduate, Top of Class

- Leadership Award, Army Training

Computer Software

Microsoft Office: Excel, Word, PowerPoint, Outlook, Access, SAP,

Apple iWork: Numbers, Keynote, Pages

Operating Systems: Windows XP, 7, 8; Mac OS/X, Snow Leopard, Lion, Mountain

Lion, iOS



Contact this candidate