Customer Service Sales
Resume:
NIKKI RAVAL
Apt B* *****.******@*****.***
Reisterstown, MD 21136
S K I L L S P R O F I L E
Excellent people skills and thrives on helping to solve problems
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Superb communication skills, verbal and written
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Strong attention to detail and proficient at running and handling office equipment
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Good filing, charting, documenting and organizational skills, along with other office requirements
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Experienced in performing lab tests, EKG’s, assisting nurses and doctors, taking vitals, and giving
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injections
Excellent computer skills
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Numerous lab reports written on various topics
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Performed NMR, GC, IR spectroscopy
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Strong Chemical knowledge
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Excellent Math skills
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Have worked in Retail for 2+ years and have strong customer service skills
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Can understand, write, and speak Spanish
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E D U C A T I O N
East Carolina University, Greenville, NC
BA Chemistry, May 2013
COURSEWORK
Elementary Inorganic Chemistry Quantitative Chemical Analysis Introduction of Physical Chemistry
Organic Chemistry I & II Anatomy & Physiology I & II General Physics I & II
Calculus I & II General Chemistry I & II General Biology I
While at ECU have had countless experiments and have worked with many different aspects in a lab
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setting
Organic – IR testing, Flame test most procedures and tests learned were testing unknowns to correctly
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identify material
Inorganic – Synthesis experiments, determining the rate and many different mathematical components
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Physical – More mathematical involved, determining heat capacity molecular weight, enthalpy, using
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polymers throughout various experiments.
W O R K E X P E R I E N C E
Kohls Greenville, NC May 2011-June 2013
POS/Home&Shoes/MJMK/Customer Service
• Originally hired as POS but quickly grasped all concepts and skills in the store
• In 2011, Top 3 in the store in credit
• This specific store was ranked in the top 20 in the nation
• Have worked and understood every department Kohls has to offer
• Trained new associates
• Managed multiple projects throughout the store
CPU2 Arden, NC May 2010-June 2010
Sales Rep
• Researched items sold to the public
• Find new way to appeal products to customers
• Communicating with customers constantly on the telephone
• All sales handled on Computers
Ingles-Supermarket Arden, NC May 2010-June 2010
Cashier
• Communication skills required to talk to hundreds of customers on a daily basis
• Handling money
• Organizational skills to be able to move displays in a nice and neat fashion
O T H E R T R A I N I N G A N D E X P O S U R E S
Have used Gas Chromatography, HPLC, Infrared, and various other tests performed in a lab setting
Strong knowledge in medical terminology
Maintained sterile and proper chemical setting
CNA certified at one point
Handled multiple projects at the same time
Team leadership skills
Interned in numerous medical settings
Willing to train and learn for nay position
PC and Microsoft Office literate
V O L U N T E E R A C T I V I T I E S
Volunteer, Red Cross, 30+ hrs
Volunteer, Hendersonville Health & Rehab, 80+ hrs
Volunteer, Kinetic Physical Therapy, 100+ hrs
Volunteer, Alzheimer Walk, organized and leaded in High School
R E F E R E N C E S
Stacy, Pam
Previous Employer at Kohls
Aaron Goss
Previous Employer at Kohls
Ann Borisoff
Professor at East Carolina University
*********@***.***
Sviatoslav Archava
Professor at East Carolina University
********@***.** u
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