Customer Service Manager

BARION GEROD FREEMAN

*** ****** *****, **** ****** Beach, FL 32547

Hm. 850-***-****, Cell 912-***-****, **********@*****.***

Summary of Qualifications

Six years of honorable service in the U.S. Army and U.S National Guard. Current Active Secret Security Clearance

Expertise knowledge in logistics, operations, material control, distribution, warehouse, aviation, supply chain,

transportation, electronic maintenance and customer service. Consistently recognized and awarded for exemplary job

performance, and has exhibit a great amount of integrity, sound judgment and professionalism. Performance includes

leadership, management, and training. Knowledge and training with Lean Six Sigma and SAP concepts. Use software

applications, Windows NT/2000/XP and office suite. Has experience with computers, printers, fax machines, and

scanners. Also has experience with Word, Power Point, Excel, and Outlook.

WORK HISTORY

Supply Technician, SAMS-E Jul 2011-current

Akima Technical Solutions LLC Eglin AFB, FL

Assist battalions with receiving and shipping parts and equipment. Operate forklift to pick up equipment from warehouse.

Maintain good customer service relationships with clients. Coordinate all SAMS-E reports for the entire 7 th Special Forces

Group. Assist the customers in training of SAMS-E systems. Responsible for conducting property scrub between: PBUSE,

SAMS-E, and the MMDF. Maintain key control and production control for military unit. Ensure that every signature cards

are correct and assist with quality control (QAQC) for equipment readiness. Maintain accurate inventory data for equipment

availability. Dispatch vehicles for military personnel to complete mission. Ensure that all maintenance services for each

vehicle are updated correctly. Assist with the Test Measurement Diagnostic Equipment (TMDE) readiness for accurate

service completion.

Supply Manager Aug 2009 –Mar 2011

Data Solutions & Technology Fort Stewart, GA

Interpret supply status, interface with wholesale managers and expedite maintenance repair parts. Provide logistical

support for the command by preparing, compiling and analyzing historical logistic information for readiness meetings,

logistical briefings and deployment. Have the experience in analyzing strategic implications with logistics operations.

Advised Operations Officer or support operations in supply matters to ensure customer satisfaction and optimum

equipment availability to ensure maximum utilization of logistical resources within 3 rd ID. Review the request and issue

process of class nine repair parts through the supply channel of daily warehouse operation and conduct extensive and

exhaustive research of catalog databases searching for more cost effective, available substitutes. Monitored backorder

status reports to meet customer needs. Develop daily and monthly reports to maintain accuracy of return repair parts for

3rd Sustainment Brigade. Perform daily functions through government systems such as: Integrated Logistics Analysis

(ILAP) Program, Manager Referral Files (MRF), and Standard Army Retail Supply System (SARSS).

Logistics Analyst Apr 2004 - Feb 2009

BAE Systems Corporation Fort Stewart, GA

Tracked the consolidation for different class of supplies and equipment. Updated paperwork for hazardous waste turn in.

Provided logistical support in areas of supply, procurement, property accountability, equipment and maintenance. Has

conducted missions relating to property disposal of military equipment and items. Research status for parts by accessing LIW,

CTASC, Parts Tracker, Fedlog, Webflis, DOD Emall, DLA Orders, and Asset Visibility. Develop and monitored inventory

policies and procedures regarding assets availability and serviceability. Updated shop stock and bench stock replenishment on

document register. Edited and received supply transactions while maintaining property accountability documents.

Security Officer Jan 2004 - Apr 2004

Akal Security Fort Stewart, GA

Performed identification verification and control the access of persons entering military base. Performed random vehicle

searches for illegal items, and assisted the military police with enforcing military regulations.

Material Control Operations Supervisor Nov 2001 - Feb 2003

United States Army Fort Stewart, GA

Supervised twelve personnel on performing material control operation effectively. Authorized stock and operated a

variety of specialized military software. Safely operated 5-ton trucks, forklifts, various pallet jacks and other heavy

wheeled track vehicles. Conduct visual inspections of equipment with proper shipping requirements. Experience in

performing stock records and warehouse functions, including accurate bench and shop stock, stock receipt, storage,

distribution, issue and inventory control. Established and maintained automated and manual accounting records and

posted receipts and turn-ins; reviewed and verified quantities received against shipping documents. Coordinated and

executed special mission requirements to support military mission. Properly stored and disposed of hazardous waste.

Performed and monitored the receipt, storage, issue, turn-in and stock control procedure.

Retention/ Legal Supervisor Nov 2000 - Nov 2001

United States Army Fort Stewart, GA

Inspired and developed personnel performance through counseling; supported all personnel to enroll and complete

college coursework. Maintain all 180 personnel documentation to ensure completeness and accuracy. Work

cooperatively with higher level personnel to efficiently provide disciplinary and separation paperwork of personnel in

a timely manner, and assisted with court paperwork proceedings for chapters and court-martials.

Armorer Sep 1999 - Mar 2000

United States Army Fort Stewart, GA

Opened, secured and closed sensitive locations daily; determined lock code and conducted security checks of alarm

systems. Inventoried a wide range of sensitive items listed on assigned hand receipts. Maintain a strict and accurate

accountability of all tools and equipment, including highly sensitive and confidential hazardous waste materials.

Received, stored and issued ammunition according to hand receipts.

Supply Clerk Jul 1998 - Jul 1999

United States Army Camp Eagle, Korea

Warehouse functions, including due-ins and due-outs, turn-ins, and repairable parts receipts was performed. Reviewed

and verified quantities of received shipment and stocked quantity overage. Shipments to customer issued according to

daily and weekly due-out reports.

EDUCATION

Embry-Riddle Aeronautical University, Worldwide, Daytona Beach, FL

Master of Science in Logistics & Supply Chain Management; 3.563 GPA, September 2014

Florida State University, Tallahassee, FL

Bachelor of Science Degree in Criminology, 2.7 GPA, Dec 1997

United States Army, Fort Stewart, GA

Recruiting and Retention School, Jul 2001, Primary Leadership Development Course, Jan 2001, Combat Lifesaver

Course, Aug 2000, Unit Armor Sustainment Course, Apr 2000, Unit Level Logistics System Course(ULLS-S), Oct 1999,

Supply Army Retail Supply System Operator(SARSS), Nov 1998, Automation Logistical Specialist Course, May 1998,

Standard Army Maintenance System 1&2(SAMS-E), Feb 2009

United States Army, Eglin AFB. FL

Certificate of Training for Mid-Level Accounting Coding, Apr 2013, Department of Transportation 101 Certificate, Apr

2013, Fundamentals of Business Financial Management Certificate, Dec 2012, Effective Communication Certificate, Dec

2012, TMDE Support Coordinator Training Diploma, Mar 2013

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