Customer Service Human Resources

SHANNON D. REILLY

**** ****** **** ****** *****************@*****.***

Largo, FL 33778 727-***-****

MARKET RESEARCH ANALYST/GIS SPECIALIST

Driven market researcher with experience in spatial analysis, custom database reporting, email

marketing, digital consumer engagement and use of demographics, PRIZM and market research

data. Strong organizational, analytical, and problem-solving experience in fast paced

environments. Energetic and driven professional with proven ability to develop effective rapport

with diverse clientele.

PROFESSIONAL EXPERIENCE

VALPAK CORPORATE HEADQUARTERS, Largo, FL 2008-2013

Market Research GIS Specialist

• Database management

• Spatial analytics

• Creating maps using ESRI ArcGIS

• Developing custom reports

• Email marketing

• Digital consumer engagement

• Designs, develops and builds databases to perform circulation, demographic and

geographic analysis

• Market research analytics

• Support and interpretation for research, segmentation, syndicated profiles and

demographic services

• Training for owners, sales reps and groups in house

SPHERION, Largo, FL 2007-2008

Customer Service Supervisor

• Developing new and creative sourcing strategies for clerical and light industrial positions

• Recruiting and interviewing candidates, and conducting background checks

• Coordinating recruiting events such as job fairs

• Building relationships with client managers to assist with their recruiting and hiring needs

• Delivering excellent customer service & responsive client communication

• Collaborating with peers to enhance work processes

ASSOCIATED PENSION CONSULTANTS, Tampa, FL 2006-2007

Pension Analyst

• Maintain & Administer 401(k) Plans

• Administer all distributions including but not limited to loans, hardships, required

minimum distributions, in-service withdrawals, death benefits, qualified domestic

relations order and distribution of benefits

• Miscellaneous projects at the client’s request

MODERN BUSINESS ASSOCIATES, St. Petersburg, FL 2004-2006

Human Resources Associate

• Respond to unemployment compensation claims

• Maintain client terminations

• Assist our staff attorneys in investigations

• Background checks

• Miscellaneous projects

Accounts Receivable/401(k)

• Maintain daily posting of accounts receivable

• Reconcile several general ledger accounts on a monthly basis

• Back up for accounts receivable collections

• Back up for accounts payable

• Administer 401k distributions, loan requests and in service withdrawals

• Assist in 401k contributions, enrollments, filing of 5500’s, transfer of assets, end of the

year audit and daily customer service

EDUCATION

St. Petersburg College, St. Petersburg, FL

Associates degree, August 2000

University of South Florida, St. Petersburg, FL

Bachelor of Science in Managing Information Systems, May 2014

SKILLS

• ESRI ArcGIS

• Experience with querying database in SQL Server

• Advanced Microsoft Excel, Access, PowerPoint

SELECTED ACCOMPLISHMENTS

• Graduate of corporate sponsored national Emerging Leaders program for young

professionals in the workplace with no management, given the opportunity to learn about

all facets of management and hone on those skills.

• Serving on the Vanguard Cabinet sponsored by URISA, an international cabinet of 12

young professionals in the GIS industry.

• Long time volunteer for the Children’s Dream Fund, participating in community events

and fundraising.

• Participant in the United Way day of caring.

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