Technical Support Software

(address upon request) Cell: 512-***-****

Austin, TX 78728 *****@*****.***

Larry E Williamson

Seeking employment that will utilize my skills acquired during 38 years of

Objective

software experience

2007 – Aug 2013 IBM (Infinite Computer Solutions) Austin, TX

Experience

WebSphere Application Server, WebSphere CloudBurst, IBM Workload

Deployer, PureApplication Server, Beta Test Technician (contractor)

WebSphere Application Server ND – V8, V8.0.0.5

WebSphere Virtual Enterprise (eXtended Deployment – XD)

IBM WebSphere CloudBurst – V1, V2

IBM Workload Deployer – V3.0, V3.1

IBM PureApplication Server – V1.0, V1.1

Testing software, diagnosing, documenting and reporting defects through beta

testing and customer problem records. Documenting fu nctionality in various

text and graphical tools. Reporting and following up on major design concerns.

Preparing customer-facing and internal IBM education. Preparing and testing

demonstrations documents. Traveling to IBM customers to present education

for beta and new IBM products. Technical lead for IBM Operational Decision

Management V8.0 Pattern.

2004 – 2007 IBM (TEK Systems) Austin, TX

WebSphere Installation, Beta Test Technician (contractor)

WebSphere Application Server ND – V6.0, V6.0.2, V6.0.2.5, V6.1.0, V7

WebSphere Application Server XD – V6.0, V6.0.1, V6.1.0

WebSphere Message Broker – V6.0, V6.1

Testing software, diagnosing, documenting and reporting defects reported through

beta testing and customer problem records. Documenting functionality in various

text and graphical tools. Reporting and following up on major design concerns.

2002 - 2004 IBM Austin, TX

Remote Technical Support

WebSphere Application Server – Lvl2 - Security

WebSphere Application Server – Lvl2 – Java internals: Orb, naming, web

services

WebSphere Application Server – Lvl 2 - System Management

Multi-platform setup and product diagnostic debugging: Windows, UNIX

1999 - 2002 IBM Raleigh, NC

Remote Technical Support

MQSeries Workflow software support

Multi-platform setup, product diagnostic debugging: NT, UNIX, z/OS

Assisting customers with product interfacing to WebSphere, Java, DB2

3-month temp assignment in Boeblingen, Germany

1998-1999 IBM Raleigh, NC

Remote Technical Support

MQSeries Integrator and MQSeries Workflow software support

Multi-platform setup and product diagnostic debugging: NT, UNIX

1996-1998 IBM Raleigh, NC

Remote Technical Support

DMS/CICS software support and change team

MQSeries software support for MQSeries on VSE, MVS, OS/390, AS/400

Temporary assignment in Hursley, U.K. on MQSeries change team

1988-1995 IBM Westlake, TX

Assembler and COBOL developer

OfficeVision/MVS product; design, test, documentation inspection of product

Advanced through Staff Programmer to Advisory Programmer

1986-1988 IBM Irving, TX

Remote Technical Support and Change Team

Level 2 and change team for DMS (CICS-based application generator)

1982-1986 IBM Raleigh, NC

Experience (cont.)

Remote Technical Support

Advanced to Senior Associate Programmer

Remote technical support for CICS on VSE and MVS systems

Temporary assignment as developer in Hursley, UK in 1984

1974-1982 IBM Houston, TX

Programming Systems Representative

Studied basics of VS1, SVS, MVS, VSE operating systems

Worked onsite in customer accounts resolving software problems

Worked in-house at Texaco on JES3 and MVS software problems for 3 years

Program product support included CICS on large mainframe

1970–1974 U.S. Air Force Lubbock, TX

Early Career

Air Traffic Controller

Experiences

SSgt (E5) at end of tour of duty

1969-1970 Cleveland ISD Cleveland, TX

Seven grade English teacher

Enhanced my preparation, planning, and presentation skills

1973 - 1974 Texas Tech Lubbock, TX

Education

Post-graduate work; mathematics, trigonometry, calculus

1969 Sam Houston State University Huntsville, TX

B.A., English, minor Spanish; secondary school teacher certification

Gardening, carpentry, home computers, music, art, travel, psychology

Interests

Austin area

Relocation Preference

Experience Details

2005-2009

Task Description Proficiency

Testing activities – WebSphere Application Using diagnostic tools and personal Proficiency: 1

Server Network Deployment, Extended diagnostic skills to document testing

Deployment – 32bit, 64bit on Windows, scenarios and trouble-shoot

AIX, HP/UX, Solaris, SuSE, Red Hat Linux, problems; working interactively

CloudBurst, Workload Deployer, PureAS, with development programmers to

WebSphere Message Broker V6.0, V6.1 resolve software issues; ad-hoc

testing of functionality

Viewlet creations and testing Using Qarbon ViewletBuilder to Proficiency: 1

construct realistic instructional web -

based demos

Technical documentation for functionality Using Word and other editors to Proficiency: 1

description, usage, and diagnostic analysis document software testing

exercises, help documents, readme

files and other internal and external

documents

JAVA, HTML Understanding programming Proficiency: 2

concepts, constructs, and debugging

techniques of JDK and HTML

Operating System Skills Installation, application of Proficiencies:

Windows – 1

maintenance, and trouble shooting

AIX – 1

of various operating system

Linux – 1

platforms

Networking Skills TCPIP and networking Proficiency: 1

fundamentals

Proficiency: 1 – Expert Proficiency 2 – Proficient 3 – Some training, no practical application

4 – Familiarity

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