Customer Service Medical Assistant
Resume:
Karol Y. Lopez
Chicago, IL ****9
********@****.***
QUALIFICATIONS
• Strong communication skills in English and Spanish
• People oriented and customer service experience
• Goal oriented in establishing procedures, gathering information and adapting to new technology
EDUCATION
Illinois School of Health Careers Chicago, IL
Medical Assistant, Diploma 08/2013
SUMMARY OF SKILLS
Clinical: vital signs, performing EKGs, drawing blood, specimen collection, examination assistance, urinalysis, pregnancy testing, injections
Lab: blood counts, glucometer, hemoglobin
Administrative: managing phones, bookkeeping, verifying insurance, claim processing, medical billing and coding, inventory
EXPERIENCE
Esperanza Health Centers Chicago, IL
Medical Assistant Extern 08/2013
• Rotated in family practice, internal medicine, gynecology and pediatrics departments
• Performed vital signs for a diverse patient demographic
• Administered injections to patients that required vaccinations
• Updated patient referrals, patient history, and verified insurance using the Next GEN software
• Translated Spanish for patients and physicians
May Flower Market Chicago, IL
Manager 01/2010 - 7/2011
• Interviewed new hires and trained them to manage the cash registers, stock merchandise, purchase products from wholesale vendors, and maintain excellent customer service
• Evaluated employees bi-weekly to discuss their progress and develop improvements plans
• Attained daily balances and verified the amount in each register
• Assessed inventory by verifying prices and quantity levels of each product
• Cashier
Kelly High School Chicago, IL
Library Assistant 09/2009 - 06/2010
• Assisted customers with checking books in and out
• Helped customers with book and research locations
• Organized books by returning them to their assigned areas
CERTIFICATIONS
American Heart Association – CPR Certified 2013-2015
American Medical Technologist – RMA 2013-2014
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