Customer Service Management

BRIAN GARRISON

*** ********** *****, ******* **** IL 60014

815-***-**** • *********@*******.***

SUMMARY

Detail-oriented, customer-focused individual with strong multi-tasking and organizational skills. Quick

learner with background in purchasing, customer service, vendor relations, shipping and receiving. Adept at

vendor follow up and problem solving. Works well individually and contributes to team goals.

PROFESSIONAL EXPERIENCE

ALEXIAN BROTHERS HEALTH SYSTEM, Arlington Heights, IL 1986 to 2012

Alexian Brothers Health System carries out the healing mission of the Catholic Church through the

Alexian Brothers ministries by identifying and dev eloping effective responses to the health and housing

needs.

Capital Equipment Assistant (2008-2012)

Processed Capital Equipment requests using electronic requisitioning tool. Placed orders for

Communications and IT departments for necessary items. Filed purchase orders and related paperwork.

Uploaded contracts into database.

Assisted in the development of training manuals for electronic capital requisitioning tool.

Conducted system-wide training of 200 employees on use of the capital requisitioning tool.

Contract Specialist II (2004 - 2008)

Processed Capital and Construction related purchase requests as well as IT and Communications purchase

orders.

Developed a timeline for obtaining order requests placed in a timely manner.

Facilitator for inventory and Receiving dock (2003 - 2004)

Ordered daily supplies maintained on-site. Oversaw the daily operation of receiving dock and storeroom at

Medical Center.

Maintained $250,000 inventory.

Over saw daily operation of receiving dock.

Inventory Control/System Coordinator (2002 - 2003)

Ordered daily supplies kept on-site. Maintained $250,000 inventory.

Maintained the day to day operations of the Central Supply department.

Over saw the operation of Materials Management storeroom.

Assisted in the operation of the annual inventory.

Planning Inventory Specialists/Senior Buyer (1996 - 2002)

Ordered daily supplies kept on site. Provided cycle counting.

Assisted in setting up an ordering schedule for stocked supplies.

Materials Management Storeroom/Central Distribution (1987 - 1996)

Picked delivering of daily departmental orders, verifying receipts against stock received and stocking shelves

with product.

Materials Handler, Food Services (1986 - 1987)

Supplied kitchen with supplies by accurately checking in and storing daily deliveries.

EDUCATION

Attended classes at William Rainey Harper College to obtain Associates Degree, 1996-1997

Certificate in Materials Management, William Rainey Harper College, 1995

PROFESSIONAL DEVELOPMENT

Kaufmann Hall Capital Management Training, Alexian Brothers, 2010

Negotiating, National Seminars Training, 2006

Microsoft Word & Excel, Alexian Brothers, 2004.

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