Customer Service Management
Resume:
Name: KISHORE A Mobile: +**-
Email: ***************@*****.***
Career Objective:
Seeking a career opportunity where I can effectively contribute in a challenging
environment to achieve the corporate goals.
Organisational Experience:
• Worked as Customer Co-ordinating Officer in Vasudev Adigas for 1 year
• Worked as Sales Executive at BGS & Co for 2 yrs
• Worked as a Retail Banker in ICICI Bank Pvt Ltd for 1 year
Project Details
Major Responsibilities
Customer Relation Service Responsibilities:
• Manage the work and contribution of Customer Service(System Report)
• Collect and review data from Remedy (Desk Tool) for all problems and changes
• Provide Daily reporting on new Problem tickets raised
• Provide Daily reporting on Problem ticket delinquency(Internal staff)
• Provide Weekly Reporting on Changes Raised and Implemented
• Manage and collate all the information required on SR (Service Request) and
Work Orders for the Monthly Service Reporting Report – including managing the
collection of any commentary required from the Engineering Room Managers
• Assist the Management in filing the JL(Jewel Loan) Reports and moving the JL
packets to safe custody(vault)
• Manage the Data Entry and preparation of the Banking CSR (Client Service
Reporting Tool) for the Client
• Complete the data manipulation and reporting clients feedback Report (Monthly
and Weekly)
• Taking care of the Internal and External formalities of the resources
Project Management Key Responsibilities:
• General project Handling - Asset management, investment banking, venture
capital, life and non life insurance etc
• Project Handling (Mithra report, Irregularity Report, Gold Report)
• Exception reports with inventories
• Perform the regular Banking activities which include tracking & reporting Rupee
term loan, Home and Vehicle loan, Credit card, privilege and wealth
management.
• Resource Management
• Generation, tracking and maintenance of detailed work-plans
• Expense tracking and deliverables reconciliation
AML compliance and team level reporting
• Assist the junior management team by interpreting and analysing the deliverable
reports and suggesting necessary actions where appropriate
• TRCA account progress tracking
• Address verification tracking
• Issue tracking
Risk tracking
• Assist in Management activities, specifically pending SR (Service Request)
support and guidance during the five s; including cash handling, work plans setup.
• Voucher status reporting
• Planning daily productive activity and changes
Academic:
• Diploma in Cruise Management
• PGDBO from IFBI Institute (NIIT)
• BCOM(CA) from Bharathiar University
• Hr.Sec in Holy Cross Convent Matric Hr.secondary School
Technical Skills:
• Operating Systems : Windows.
• Programming skills : C, C++, QTP, SQL, DBMS
• Micro Soft : MS Word, Excel & Power Point 2003 & 2007 Versions
& MS Project
• Other : Some software handling (Finnacle, Oracle etc)
Generic Skills:
• Good listening and oral communications skills
• Strong project management skills, expertise in using tools like MS Office
• Business-writing
• Ability to handle customer request
• Worked with remote teams and be able for necessary overlap
• Able to work varied shifts, including weekends and holiday
Personal Information
Date of birth : 11-01-1989
Sex : Male
Martial Status : Single
Nationality : Indian
Location : Udhagamandalam
Languages
Known to Read : Malayalam, Tamil, English, Hindi
Languages
Known to Write : Tamil, English, Hindi
I hereby declare all the above information provided by me is true to my Knowledge
(KISHORE. A)
Name: KISHORE A Mobile: +91-
Email: ***************@*****.***
Career Objective:
Seeking a career opportunity where I can effectively contribute in a challenging
environment to achieve the corporate goals.
Organisational Experience:
• Worked as Customer Co-ordinating Officer in Vasudev Adigas for 1 year
• Worked as Sales Executive at BGS & Co for 2 yrs
• Worked as a Retail Banker in ICICI Bank Pvt Ltd for 1 year
Project Details
Major Responsibilities
Customer Relation Service Responsibilities:
• Manage the work and contribution of Customer Service(System Report)
• Collect and review data from Remedy (Desk Tool) for all problems and changes
• Provide Daily reporting on new Problem tickets raised
• Provide Daily reporting on Problem ticket delinquency(Internal staff)
• Provide Weekly Reporting on Changes Raised and Implemented
• Manage and collate all the information required on SR (Service Request) and
Work Orders for the Monthly Service Reporting Report – including managing the
collection of any commentary required from the Engineering Room Managers
• Assist the Management in filing the JL(Jewel Loan) Reports and moving the JL
packets to safe custody(vault)
• Manage the Data Entry and preparation of the Banking CSR (Client Service
Reporting Tool) for the Client
• Complete the data manipulation and reporting clients feedback Report (Monthly
and Weekly)
• Taking care of the Internal and External formalities of the resources
Project Management Key Responsibilities:
• General project Handling - Asset management, investment banking, venture
capital, life and non life insurance etc
• Project Handling (Mithra report, Irregularity Report, Gold Report)
• Exception reports with inventories
• Perform the regular Banking activities which include tracking & reporting Rupee
term loan, Home and Vehicle loan, Credit card, privilege and wealth
management.
• Resource Management
• Generation, tracking and maintenance of detailed work-plans
• Expense tracking and deliverables reconciliation
AML compliance and team level reporting
• Assist the junior management team by interpreting and analysing the deliverable
reports and suggesting necessary actions where appropriate
• TRCA account progress tracking
• Address verification tracking
• Issue tracking
Risk tracking
• Assist in Management activities, specifically pending SR (Service Request)
support and guidance during the five s; including cash handling, work plans setup.
• Voucher status reporting
• Planning daily productive activity and changes
Academic:
• Diploma in Cruise Management
• PGDBO from IFBI Institute (NIIT)
• BCOM(CA) from Bharathiar University
• Hr.Sec in Holy Cross Convent Matric Hr.secondary School
Technical Skills:
• Operating Systems : Windows.
• Programming skills : C, C++, QTP, SQL, DBMS
• Micro Soft : MS Word, Excel & Power Point 2003 & 2007 Versions
& MS Project
• Other : Some software handling (Finnacle, Oracle etc)
Generic Skills:
• Good listening and oral communications skills
• Strong project management skills, expertise in using tools like MS Office
• Business-writing
• Ability to handle customer request
• Worked with remote teams and be able for necessary overlap
• Able to work varied shifts, including weekends and holiday
Personal Information
Date of birth : 11-01-1989
Sex : Male
Martial Status : Single
Nationality : Indian
Location : Udhagamandalam
Languages
Known to Read : Malayalam, Tamil, English, Hindi
Languages
Known to Write : Tamil, English, Hindi
I hereby declare all the above information provided by me is true to my Knowledge
(KISHORE. A)
Contact this candidate