Administrative Assistant Customer Service

MICHELLE BLACKWOOD

**** ******** ***** ****, ***********, N C 27525 ( H) 919-***-**** **************@*****.***

Professional Summary

An assertive, self-motivated, administrative professional with over nineteen years industry experience. A driven Executive

Assistant with proven leadership, team work, and excellent interpersonal/communication skills. A strong dedication to providing

quality customer service.

C o re C o m p e t e n c i e s

● Superior Analytical, Communication, and Organizational Skills ● Event/Travel/Project Planning ●

● Expert Level Administrative Support Skills ● Advanced Level User of Microsoft Office Suite ●

● Maintains a High Level of Accuracy and Attention to Detail ● Positive “Can Do” Attitude ●

● Demonstrated Ability to Work Successfully Under Pressure in a Fast Paced Environment ●

Career History

2009 to January 2012

Executive Assistant July

i3 Research – Cary, North Carolina

• Provided administrative support to the President and five Vice Presidents of the organization.

• Answered calls. Screened and routed appropriately.

• Managed complex calendars using MS Outlook.

• Coordinated internal and external meetings including scheduling venues, forwarding invites, catering, presentations,

conferencing or WebEx needs.

• Arranged international and domestic travel arrangements that included airline, hotel, car reservations, and passport

preparations.

• Prepared expense reports and reconciled against dispersed payments.

• Composed correspondence and press releases, often of a confidential nature, using MS Word.

• Utilized MS Outlook to forward email messages and meeting notices on the President’s behalf.

• Compiled data from various departments into reports for the President utilizing MS Excel.

• Created PowerPoint presentations at an advanced level.

• Assisted with on-boarding processing when new employees were hired.

• Created and maintained company organizational charts for internal and external distribution .

2007 to July 2009

Executive Assistant July

IntraHealth International – Chapel Hill, North Carolina

Provided administrative support to the Vice President of Contracts and Grants and five department members.

Scheduled internal and external meetings.

Managed complex calendars using Microsoft Outlook.

Arranged international and domestic travel including airline and per diem/accommodations that met USAID

guidelines.

Prepared expense reports per USAID guidelines.

Created and maintained departmental documents used by the entire organization to report project portfolio,

project point people and contract funding.

Utilized PowerPoint to design presentations at an advanced level.

Developed, tracked, and revised departmental overhead budget.

Performed monthly and quarterly analysis to ensure overhead budget is on target with deliverables.

Tracked staff budgeted hours in relation to staff actual hours.

Created and maintained hard copy filing system of all contracts and grants to effectively monitor renewals and

required paperwork.

Maintained manuals on departmental SOPs.

• Ordered departmental supplies as needed.

•

MICHELLE BLACKWOOD PAGE TWO

C areer History - Continued

Executive Administrative Assistant July 2006 to July 2007

Syngenta Biotechnology Inc. - Research Triangle Park, North Carolina

Administrative support for a senior executive and three directors.

Scheduled internal and external meetings.

Maintained complex calendars for four primaries using MS Outlook.

Coordinated department dinners, events, training sessions, and off-site meetings.

Arranged domestic and international travel including flight, hotel and car rental reservations.

Processed expense reports using Gelco.

Created and maintained presentation packages using MS PowerPoint.

Used Team Space to build and maintain a data base of departmental documents.

Composed correspondence and contracts using MS Word.

Coordinated and tracked departmental recruiting efforts using MS Excel.

Researched and coded invoices for payment.

• Prepared and shipped samples to customers via Fed-Ex.

Multiple Administrative Positions January 2002 to July 2006

bioMerieux, Inc. - Durham, North Carolina

SuSupply Chain Specialist

Utilized Excel, PowerPoint and Movex to create and maintain daily, weekly, monthly, and quarterly reports to chart

company

backorders, safety stock, service level, inventory, purchase receipt history, risk analysis, and obsolescence.

Identified departmental training needs and maintenance of departmental training records.

Administrative support for the Director of Supply Chain.

Tracked and recorded departmental Earned Time Off using E-Time and Excel.

Scheduled all department meetings, teleconference calls, and video conference calls.

Maintained departmental files including archiving, on-site and off-site storage.

Ordered departmental supplies using web based system.

Benefits and Compensation Analyst

Processed employee information for approximately 1500 employees using ADP Enterprise.

Entered all merit increases, promotions, or salary changes to assist with payroll transfers.

Created reports for management and internal Human Resources department utilizing Report Smith.

Processed and tracked payments associated with Cobra, long-term disability, and retirement for approximately 200

employees.

Jointly administered benefits for approximately 1500 employees including: medical, dental, vision, life, and 401K.

Successfully resolved employees’ benefits questions or issues with vendors.

Provided administrative functions for the department as needed.

Purchasing Specialist

Coordinated approval process with upper level management on company purchase requisitions.

Built purchase orders from requisitions utilizing electronic "MAN/MAN" system for company expense items.

Created all purchasing reports and presentations using Microsoft Excel, PowerPoint, and Word.

Negotiated company supply requisitions with appropriate vendors.

Provided administrative support for the Vice President of North America Purchasing and the Purchasing Manager.

Arranged domestic and international travel arrangements.

Maintained departmental documentation and records.

Typed correspondence and memos.

Scheduled all departmental meetings and maintained itineraries.

MICHELLE BLACKWOOD PAGE THREE

Career History - Continued

Executive Administrative Assistant December 1997 to November 2001

IBM Corporation - Durham, North Carolina

Administrative support for Project Executive.

Responsible for IBM remote site benefits administration for approximately 200 employees including: medical,

dental, vision, life, and 401K.

Processed employee information, created reports for management, and analyzed employee data utilized in HRAccess.

Provided one on one assistance with remote site's annual benefit enrollment for 200 employees.

Coordinated and administered new employee training sessions including: orientation, diversity, and management.

Responsible for relaying all employee communications from IBM Corporate to employees of remote site location.

Coordinated with upper level management for approval on contractor procurements.

Successfully created the process to streamline contract administration using MS Word.

Built a database to successfully track contractor invoices using MS Access and Lotus Notes. Resulting in being hired as full

time IBM employee.

Created all requisitions for contractor procurements using IBM systems such as SMA and Req/Cat/Web.

Reconciled all contractor invoices against IBM's labor claiming system and initiated payment process with IBM Corporate.

Built and maintained a database using MS Access to track all contractor information.

Provided contractor status reports on a monthly basis to upper level management using MS Excel.

Liaison between vendors and IBM management and maintained successful relations.

Established and kept updated contractor procurement processes using MS Word.

Served as back up for hardware and software procurement.

Software and hardware asset management using GroupWise.

Executive Administrative Assistant March 1994 to October 1997

NCM Capital Management Group, Inc. - Durham, North Carolina

Provided marketing and administrative support for three senior executives.

Handled client requests on investment portfolios and inquiries.

Created, maintained and updated mailing lists on active and potential clients by using MS Excel.

Scheduled meetings and maintained itineraries.

Arranged travel schedules including flight, hotel and car rental reservations.

Processed expense reports using MS Excel.

Compiled and maintained presentation packages using MS PageMaker and MS Publisher.

Used MS Excel to chart departmental information on a weekly and quarterly basis.

Composed correspondence and contracts using MS Word.

Reviewed periodicals to identify prospective clients and made preliminary contacts.

Awarded Bonuses for outstanding performance.

Education

Devry Univer sity – R TP, Nor th Carolina 2 009

Pursuing Bachelor of Science in Business Management

Southern High School – Durham, North Carolina 1991

High School Diploma

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