Project Manager Human Resources

AMY C. WALLACE, QKA

** ******* ***** • Clifton Park, New York 12065 518-***-**** • Email: ***********@*****.**.***

A results-oriented enthusiastic and motivated business professional with more than 18 years of managing and maintaining a variety

of pension and 401(k) clients at the entry and management levels. Demonstrated ability to establish key relationships while

maintaining the highest level of services to each of my clients and managing support staff. Worked closely with principal partners in

the development of affiliated Companies. Proven ability to analyze, plan, hire, manage, lead and motivate while streamlining

processes to improve efficiency with data and report processing.

Summary of General Business qualifications:

• Excellent Client Relation Skills • Team Player

• Strong Project Manager • Staff Development, Coaching and Motivation

• Dedicated Well Organized Professional • Key Account Management / Retention

• Quality Control Supervisor • Presentations and Training

• Business Development • Strong Communication Skills

PROFESSIONAL EXPERIENCE

Teal, Becker & Chiaramonte, CPAs P.C. . – Albany, NY July 2011 – August 2013

A full service accounting and advisory firm providing consulting, comprehensive plan design and full administration services and

document services to over 100 clients ranging from one to five hundred employees for Defined Contribution Plans

Sr. Pension Consultant/Account Manager

• In charge responsibility and primary contact for more than 50 clients for the full administration, reporting, consulting and

maintenance of plan and trust documents, cash and asset reconciliation, review of government reporting, loan/distribution

processing with election and beneficiary details, maintenance of payroll records

• Responsible for software conversion of client data for new clients; database management;

• Coordinating and overseeing asset conversions to/from different platforms including entire reconciliation process

• Interaction with investment companies and brokers for clients; client presentations; assist with open enrollment

• Evaluated internal processes and improved the efficiency of procedures

• Research laws and regulations for issues and to maintain compliance of Plan documents

Creative Pension Consultants, Inc. – Albany, NY August 2010 – July 2011

A comprehensive consulting firm providing consulting, plan design and full administration services document services to over 600

clients ranging from one to five hundred employees for Defined Contribution and Defined Benefit Plans

Client/Account Manager

• Responsible for reviewing prepared reports of 60+ Defined Contribution clients for the full administration and consulting

• Responsible for software conversion of client data, including set up of files for importing of investment company data

• Programmer for multi-investment file data manipulation

• Trained and supervised employees on pension software (Datair)

• Responsible for billing and receivable function of clients

BST – Albany, NY April 2002 – February 2010

A multi-disciplinary financial and management consulting firm providing specialized services, tailored solutions in a variety of areas,

including finance, human resources, litigation support, and pension plan services.

Pension Consultant & Administrator

Responsible in-charge and primary contact for creating, installing and administrating individually designed Defined

Contribution plans based on 40+ clients’ needs. (including Cross-tested, integrated, and salary proportional plans)

In-charge and primary client contact for 403(b) specialist and in-charge for 10+ plans as division grows

Responsible for quarterly and annual reporting of over clients of various sizes, including all administration

Responsible for reconciling plan compensation, eligible employees, assets, compliance testing, contribution calculations,

administrative reports, and participant individual reports

Responsible for administrating plan loans, and distributions allowable per plan document

Responsible for plan document maintenance including amendments and ERISA compliance

Prepare all subsequent Internal Revenue Service and U.S. Department of Labor filings

Counseled participants on maximum amounts to contribute based on their income and family lifestyles

Continually improving technical knowledge by attending pension seminar and related webcasts to stay up to day with

frequently changing governmental regulations

Conduct research in retirement area for client needs/requests and special projects as needed utilizing CCH and ASPPA,

along with other subscriptions

Process loan and distribution requests while maintaining correct vesting percents per participant

W ork closely with auditors, investment companies and brokers for client investment issues, etc.

Plan Presentation to client’s employees; assisted with open enrollment

Train and oversee new employees

AMY C. WALLACE Page Two

Milliman USA, Inc. - Albany, NY March 1998 – April 2002

International Actuarial and Consulting Firm in 30 States and 33 Countries providing retirement plan administration for both large and

small businesses.

Benefits Administrator/Quality Control Supervisor - Daily Unit

• Responsible for updating participant’s accounts and administrating clients’ daily activity. Work closely with several

Trustees in the administration and reconciliation of the plans on a daily basis. Administer processing for all payroll

contributions, distribution processing and loans while exceeding Clients’ expectations.

Responsible for quarterly participant reporting for over 10,000 participants and approximately $80M in assets.

Manage division’s largest client.

Participate in the quarterly Section 415 testing and annual IRS reporting and ongoing compliance.

Train and motivated co-workers and employees on various 401(k) and Pension related topics.

Attend various 401(k) and pension seminars.

Provided Quality Control on majority of the division’s clients.

Play key role in resolution of questionable trades.

Reconcile clients’ activity from trustee reports.

SMC Benefits Administration Group, Inc.

Purshe Kaplan Sterling Investments - Albany, NY May 1995 - May 1997

Full service pension administration firm specializing in the design and implementation of 401(k) Plans for companies of all sizes.

With affiliated in-house Broker Dealer and Investment Advisory Services, direct communication was provided between the

administration and the investment arms.

Benefits Administrator Manager/Human Resources

Promoted from Affiliated Company Staff Ciampino & Company. Managed all plan design, administration and recordkeeping services

for companies with denominations ranging from 2 - 500 employees. Established and maintained Section 125 Cafeteria Plan

administration for several Clients.

Directed full service pension administration firm specializing in design and implementation of 401(k) plans including

discrimination testing, IRS reporting, ongoing compliance and participant reporting, and loan administration.

Responsible for all account payable and receivable functions.

Prepared financial statements for Companies.

W orked closely with principal partners in the development of affiliated companies PKS Investments (broker/dealer) and

Purshe Kaplan Asset Management (investment advisory services).

Prepared work schedule for personnel.

Handled inventory, management, ordering and stocking.

Initiated and organized office functions and client meetings.

Recruited, trained and supervised employees in maintaining high customer service standards.

Played an active role in client meetings and new employee presentations.

W orked closely with departments in consultancy role for various duties, including Human Resources, including preparation

of staff handbook, and benefit communication to employees

Assisted Senior Managers with developing and implementing policy and procedures for office

EDUCATION

B.B.A. Accounting, Siena College, Loudonville, New York 1994

A.S. Business Administration, Schenectady County Community College, Schenectady, New York 1992

COMPUTER SKILLS

Datair(pension) • Microsoft Office • CCH Engagement • GoFileRoom • Adobe Acrobat • Rpas • Trustmark • MAS90 • Access •

Power Point • Excel • Quantech • ProPlus • Unilink Pro/FX• Pension Pro

CERTIFICATOINS & ACCREDITATIONS

Qualified 401(k) Administration (QKA) Designation • ASPPA Daily Valuation Exam • ASPPA C-2 DC Exam • ASPPA C-1 Exam •

ASPPA PA1-A Exam • ASPPA PA1-B Exam • Siena College Cum Laude Graduate • Siena College Presidential Scholar List • Siena

College Dean’s List • Schenectady County Community College Dean’s List

Contact this candidate