English content copywriting, reviewing and editing.

Personal details.

Name: Sauvik Ghosh

Father's name: Sujit Kumar Ghosh

Date of Birth: 11 September 1972

Location: Mumbai, India

Mobile number: +91-982-***-****

Work experience.

June 2007 to April 2013 - Hutchison Global Services Ltd (Captive Contact

Centre of Three UK Telecom - now Tech Mahindra Business Services), Mumbai,

India:

October 2010 to April 2013 - Team Coach and Technical Copywriter (Change

Management): Reviewing and editing knowledgebase, intranet and Three UK

website content in line with the Three brand. Monitoring Contact Centre

efficacy in using knowledgebase, intranet and Three UK website and

strategizing improved ways of end usage.

January 2009 to September 2010 - Lead Advisor: Assisting Three UK

(telecommunications giant in the UK) customers by phone, mail and email

correspondence. Mentoring teams and managing operational output.

April 2008 to December 2008 - Senior Advisor: Assisting Three UK

(telecommunications giant in the UK) customers by phone, mail and email

correspondence. Mentoring teams and managing operational output.

June 2007 to March 2008 - Customer Relations Advisor: Assisting Three UK

(telecommunications giant in the UK) customers by phone, mail and email

correspondence.

April 2006 to April 2007 - HSBC Data Processing (India) Ltd, Calcutta,

India: Customer Service Executive - Mortgage data processing for HSBC banks

in the UK by using common applications and coordinating with the HSBC

branches in the UK.

April 2005 to March 2007 - BNKe Solutions Pvt Ltd, Calcutta, India: Sales

Advisor - Utility (Energy and Mobile services) sales to US and UK customers

over phone.

August 2004 to February 2005 - Dell Contact Centre, Bangalore, India:

Customer Service Executive - Assisting US customers over the phone.

June 1991 to July 2004 - Self Employed, Calcutta, India: Insurance,

Investment and Tax advisor - Assisting clients with their insurance,

investment and tax related needs.

Key skills and purpose of seeking editing and writing assignments.

With a keen sense for writing and editing, honed to an expertise with my

previous job, I wish to explore and develop my repertoire further. I like

to express through writing and have a very analytical and sensitive eye for

written content.

Skilled in MS Office.

Last salary drawn.

CTC - Rs 520,000 per annum.

Net take home - Rs 40,500 per month.

Educational qualifications.

Currently pursuing graduation (Bachelor of Arts in Social Sciences) through

Indira Gandhi National Open University (IGNOU) by distance learning.

2004 - Completed the 10+2 bridge course of Bachelor's Preparatory Program

(BPP) through IGNOU by distance learning - 84% aggregate.

1990 - Completed 10 (School Final) from A K Ghosh Memorial, Calcutta, India

through West Bengal Board of Secondary Education (WBBSE) - 65% aggregate.

Interests and extracurricular activities.

A football enthusiast and represented the football teams of my previous

employers as a player and captain.

Represented the cricket teams of my previous employers as a player.

Participated and won or placed first runner up in Badminton, Table Tennis

and Carrom tournaments.

Organised, participated and hosted events at local clubs and with my

previous employers.

Participated in an interschool essay writing competition and was placed

second.

Participated in debates and singing competitions.

Other interests are in music, reading, dancing, playing musical

instruments, movies and series, video games, brain exercises, international

trade, environment preservation and social development.

Contact this candidate