Training Quality

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CURRICULUM VITAE

MYRA H. ALARCIO-TENORIO

*** ****** *** ******, **** Bantay Quezon City . 091********

OBJECTIVE: To obtain a position that will enable me to use my strong

organizational skills, educational background, and

ability to work well with people.

QUALITY ANALYST (Oct 1, 2011 - present)

ACCENTURE, INC.

Area of Expertise:

. Performs two to three skill sets assigned and its corresponding

complimentary activities and tasks

. Supports high quality work through conducting thorough quality audits,

focusing on continuous improvement, delivering training and providing

fact-based feedback.

. Responds to high priority and/or complex client requests/issues to

ensure that the requests/issues are handled quickly, correctly and

appropriately.

. Works with client to develop, update and/or modify policies and

procedures to ensure accuracy, completeness and readability.

. Distributes procedural updates and processing guidelines to team

members, as required to ensure accurate processing Provide backup

support to processing team, as needed.

. Generates, reviews and distribute required QA reports, internal and

external Assist with new hire training, including preparing and

duplicating training materials, coordinating training logistics,

providing floor walking support and facilitating key training modules.

. Attends regular alignment calls with Quality Analysts team and process

owners.

. Provides real time feedback to the front office staff and the Team

Leaders.

. Meets required monthly scoring and reporting deadlines.

. Transcription of customer satisfaction recording.

. Performs other duties as assigned by management:

a. Handles customer questions, complaints, and billing inquiries with

the highest degree of courtesy and professionalism to resolve

customer issues with one call resolution.

b. Offers alternative solutions where appropriate with the objective

of retaining customer's business.

c. Handles business transactions in connection with activation of new

customer accounts on a computer terminal.

d. Communicates with customers using web-based tools and demonstrates

the associated proficiency in typing and grammar.

PROFESSIONAL EXPERIENCE:

Inclusive Date: Aug 9, 2010- Sept 30, 2011 Accenture, Inc.

Classification: Consultant - New Connection Electricity/CSR

Area of expertise :

- Handled outbound calls regarding queries and inquiries of

customers and electricians

- Handled verification and processed customers' applications and

queries thru SAP CRM System

- Performed other tasks assigned by Lead, e.g. supports the team

in the absence of the leads, doing some coaching, mentoring,

conducting refresher trainings with colleagues and trainings

with new hires.

Inclusive Date : July March 2009 to 1 May 2011

Online Korean English Teacher

HownWhy Global, Inc.

Unit 1003 Centerpoint Building

Julia Vargas, Ortigas

Pasig City

Area of Expertise :

- Delivering specific course content in an on line environment.

- Providing instruction, support and guidance, manage the learning

process, and focus on students' individual needs

- Monitorng students progress through learning management system

- Working actively with students to advance each child's learning.

- Managing multiple virtual class with students from the across

the globe.

Inclusive Date: Sept 20, 2004 - Feb 15, 2009 Fortun Narvasa & Salazar

Law Offices

Classification: LEGAL SECRETARY

Area of Expertise :

- Facilitating and meeting the filing of legal documents in court

- Efficiently handling and monitoring incoming and outgoing calls

of bosses, arranging various appointments and meetings with

other parties or individuals on behalf of

the boss

- Taking minutes of the boss' meetings and keeping confidential

files

- Executing necessary instructions from the boss on proper routing

of correspondence and other communications.

- handling travel arrangements, performing research, and

distributing information through the use of telephones, mail,

and e-mail.

- organize correspondence and official documents such as

summonses, complaints, motions, responses, and subpoenas.

- assess legal journals and aid with legal research, such as

confirming quotes and credentials in legal briefs.

- Other tasks that maybe assigned from time to time

Inclusive Dates: Aug 8, 1997- March 31, 2003 Picazo Buyco Tan Fider &

Santos

Feb 26, 1992- Jan 31, 1996 Carpio

Villaraza and Cruz Law Offices

Classification: ACCOUNTING ASSISTANT

Area of Expertise :

- Verifies amounts and codes on various forms for accuracy.

- Sorts documents and posts debits/credits to proper account.

Balances entries and makes necessary corrections.

- Verifies statement items and totals with department records.

- Reconciles simple bank statements or department records.

- Makes and checks necessary calculations.

- Answers inquiries regarding work being performed.

- Prepares forms or encodes materials for data input.

- Prepares or checks invoices, requisitions and other documents

for processing; encodes and obtains approval when necessary.

- Compiles routine numerical information for report purposes by

hand or by running routine recurring reports on internal

computer records.

- Perform other tasks such as sorting mail, filing and typing,

operates variety of general office equipment.

Knowledge, Skills and Abilities:

- Knowledge of bookkeeping practices and principles.

- Knowledge of basic business math.

- Skill in maintaining accounting or bookkeeping records.

- Skill in both verbal and written communication.

EDUCATION :

PROFESSIONAL EDUCATION Philippine Women's University

BACHELOR OF SCIENCE IN COMMERCE Far Eastern University

MAJOR IN ACCOUNTING

SPECIAL SKILLS : Computer Literate, with typing speed of 60 words per

minute

REFERENCES : Shiela del Mundo

Team Lead

Accenture, Inc.

20/F Cybergate 2, Pioneer Building

Mandaluyong City

MS. LENORE P. JIMENEZ

Chief Accountant

PICAZO BUYCO TAN FIDER & SANTOS LAW OFFICES

17th Floor, Liberty Center, 104 H.V. dela Costa

Street Salcedo Village, Makati

TERESITA E. BUENAVENTURA

Administrative Officer

PICAZO BUYCO TAN FIDER & SANTOS

LAW OFFICES

23rd Floor, Multinational Bancorporation Center

17th Floor, Liberty Center, 104 H.V. dela Costa

Street Salcedo Village, Makati

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