Customer Service Administrative Assistant

JOAN A. BARNETT

**** *. ***** ****** #*** . Torrance CA 90504 . 310-***-**** or 631-742-

7634

OBJECTIVE:

Seeking a challenging Administrative Assistant position which utilizes my

exceptional administrative, organizational, and communication skills.

PROFILE:

. Extensive administrative and customer service skills.

. Ability to organize/ prioritize a wide variety of tasks; excellent

problem solving skills.

. Excellent written and verbal communication skills.

. Self-starter and team player with the ability to work independently or

within a team.

. Computer skills: Microsoft Office, Word, Excel, Powerpoint, Internet

Explorer, Lotus Notes, Filemaker Pro, J.D. Edwards/Session A, Datasweep,

FedEx Return Manager, VIP DocView, Showcase Strategy (Query), Report

Writer, DSTVision, Streetscape, CRM, Outlook, Fox Pro, Ralphs, Control

Pay Advanced

EXPERIENCE:

Freedom Works Staffing, Torrance, CA. December 2007- February 2013

Enterprise Rideshare /Accounts Receivable

. Data Entry, Filing, Prepare, Print and email Statements/invoices

. Process Payment receipts, and Bank Deposits, Customer Service

. Load Funds to Customer Fuel Cards

. Print and Process Special Invoices

. Process Express CRS on excel spreadsheet

Enterprise Car Rental/Vehicle Administration/ Human Resources

. Data Entry, Retrieving and Filing Vehicle Titles

OSI-Optoelectronics/Accounts Payable

. Prepare Statements/Invoices and Checks for Payment And Mailing

. Filing, Receptionist, Data Entry, Customer Service

. Research, Request and Compile Banking and Financial information for

ACH purposes

McJunkin Red Man Corporation, Rancho Dominguez, CA. October 2008 - December

2009

. Responsible for handling documentation in the projects department for

the Oil Refineries

. Expedite and Confirm Orders

. Review and Submit Documents

. Scanning, Faxing, Coping, and Emailing Documents

Kelly Temporary Services, Torrance, CA, October 2005-November 2007

Kelly Temporary Services, Melville, N.Y., February 2005- July 2006

American Express-Ameriprise/Administrative Assistant to Financial Advisors

. Responsible for mailing confirmation letters and confirming

appointments

. Responsible for planning marketing events, Filing and data entry

. Process financial plans, expense reports and customer service

Joan Barnett

Page 2

CV Starr-Starr Technical Risk Administration/Administrative Assistant

. Responsible for mailing policy endorsements and policy renewal

letters

. Print Dun & Bradstreet comprehensive reports

. Send booking information via emails to corporate branch

. Complete engineering request survey forms

. Organizing files for storage

Sagemark Consulting/Lincoln Financials, Investments Business Processing

. Responsible for tracking account status and the initiation of

transfer of assets (TOA) account numbers and follow-up using

Streetscape; maintained reports and customer statements using

DSTVision; liaison with other branches and customers.

Olympus America, Service Contract Administrator

. Responsible for the day-to-day administrator Equipment Service

Agreements for customers of the Medical Systems Group; provided

customers' service history and compiled prospective contract

documentation; maintained JD Edwards order entry and processing

system.

.

Olympus America, Inventory Control/Demo Inventory Representative

. Liaison between field service representatives, repair branches, and

customers; responsible for running and maintaining monthly and daily

reports; assisted field representatives with account maintenance and

demonstration equipment distribution and return.

Olympus America, Loaner Retrieval Representative

. Responsible for all administrative duties including retrieval of

loaned medical equipment, using FedEx Management; responsible for

analyzing late loaner invoices to determine if they are warranted;

liaison between customers, repair branches and sales representatives.

ABB Ltd. /Alstom Power, Baden, Switzerland / Administrative Assistant,

August 2001- November 2002

. Assistant to the head of the Site Management department and group

leaders; responsible for administration of the department including

organizing, planning and preparing meetings and minutes, the site

personnel plan, employee training courses and seminars, travel

arrangements and employment contracts; Coordinated activities using

SAP; point of contact in Switzerland for American Division.

AURA SOUND, INC., El Segundo, CA

Customer Service Coordinator, September 1994 - May 1999

. Responsible for all International Sales orders; organized trade shows

including purchasing booth space, making travel arrangements and

coordinating meeting schedules; worked closely with MIS department and

management team to coordinate all internet customer service

activities.

Shareholder Relations Representative, January 1992 - September 1994

. Responsible for all initial communications with shareholders;

maintained corporate relationship with shareholders through phone

calls and literature mailings; assisted in the Organization of Aura

Systems annual shareholders meeting.

Joan Barnett

Page 3

Administrative Assistant, September 1989 - December 1991

. Receptionist and general administrative duties; responsible for all

commercial purchasing of office supplies; presenter, the personal

"corporate face" at industry trade shows; redesigned the corporate

library to better suit the employees' daily needs

EDUCATION:

Lingua Nova Schule, Aarau, Switzerland, February 2003 - July 2004

Second Level and Advanced Level Intensive German language and Swiss

cultural studies.

Merwa Schule, Aarau, Switzerland, September 1999 - July 2001

Intensive German language and Swiss cultural studies.

Joan Barnett

Page 3

California State University, Dominguez Hills, California, May 1999

Credits towards a Bachelor in Communications, major in Public Relations and

minor in Marketing.

El Camino Community College, Torrance, California, September, 2008-In

Progess

Credits towards an Associated Science Degree in Radiation Technology

Contact this candidate