Manager Management
Resume:
Kevin L. Sees
Columbia, MO 65203
**********@*****.***
PROFESSIONAL SYNOPSIS
Recently certified in IT Service Management – Service Operations, I am an Information Technology
(IT) leader with deep experience in delivering “Best of Class” enterprise infrastructure management,
end-end lifecycle of IT Service Management, project management, implementation, and management of
Anheuser-Busch Companies’ Technical Operations in a 24x7x365 environment. I have a reputation for
providing superior customer service by leading and managing the infrastructure from the network and
security data flow perspective utilizing operational best practices. My leadership experience is in
infrastructure operations with depth in the implementation of IT Service Management.
Description of experience:
• Proven track record at establishing standards for IT to meet the needs of the business.
• In-depth management background in Information Technology Service Management, project
management, network management, and firewall security design and operations.
• Strong international experience managing network infrastructures and WAN connectivity.
• Seasoned at managing projects with cross functional teams of administrators, analysts, and
specialists to deliver IT value to the customer.
• Successful history of managing an IT infrastructure as a “system”. Allowing for performance
management and centralized data flow monitoring for data bases, applications, web
environments, and Linux, UNIX, Windows, and web hosted environments traversing the
corporate-wide network.
• Ability to bring both technical and business disciplines together to achieve the goals of the
organization, managing people of diverse backgrounds in crisis situations when the business
was impacted by IT impairments or outages.
• Managing relationships and contracts with 3rd party suppliers including ATT, Sprint, IBM,
Cisco, NetScout, Fluke, and HP.
PROFESSIONAL HISTORY
CARFAX, Columbia, Missouri 2012 - 2013
Manager of Systems Engineering – Columbia Data Center
Responsible for providing best practices leadership in Infrastructure Engineering providing the IT
services for CARFAX customers –
• Managed the Systems Engineering team responsible for the design, implementation and on-
going support of CARFAX’s server infrastructure that includes Windows, Linux and VMWare
servers, SAN storage, backups and data center facilities including power, UPS and HVAC.
Achievements include establishing server standards for meeting the needs of the business while
reducing the number of providers and systems types to be supported for operational cost
reduction.
• Managed the Vehicle History Data Base (VHDB) Engineering team with responsibility for the
availability, performance and reliability of the CARFAX’s VHDB that contains over 12 Billion
records of data that are used to produce the companies web based products to partners, service
provides, auto dealers and private consumers of CARFAX reports. CARFAX’s business is
based on the data contained within the VHDB.
IBM, Columbia, Missouri 2012 - 2012
People Manager – Global Delivery Center
Responsible for providing dynamic leadership during the implementation of IBM’s Global Delivery
Framework –
• Excelled at managing the operational aspects of the Steady State Team that provides IBM’s
Strategic Outsourcing clients with Storage Area Network support.
• Highly effective in building a skilled technical team at an accelerated rate to meet the center’s
staffing goals.
Jacks Fork Trading Company, LLC, Eminence, Missouri 2009 - 2011
Owner of Eminence Florist and Gifts and Sees the Moment Photography
Anheuser-Busch Companies, Saint Louis, Missouri 1987 - 2009
Group Manager – Data Networks Operations (2001-2009)
Maintained full and direct responsibility for the project management of the Enterprise Management
and Operation of Anheuser-Busch’s international corporate networks including –
• Compliance of the infrastructure performance and reliability as defined in the A-B Customer
Service Level Agreements.
• Strategic and tactical management of the 24x7 Network Control Center providing Incident and
Problem Management efforts for all business units including corporate headquarters, breweries,
distribution centers, sales offices, can plants, theme parks, agricultural operations.
• Strategic planning, selection, design and implementation of A-B’s Linux, UNIX, and Windows
based network monitoring and management systems, appliances, and tools.
• Management, design, and operations of A-B’s Network Perimeter Security (firewalls) that
prevented unauthorized access to the network infrastructure.
• Strategic and tactical implementation of Data Networks ITIL Service Support and Service
Delivery, development and implementation and operations of network management systems,
continuous process improvement, and assigned by IT Operation’s Group Director as the
Internet Service Delivery Manager.
• Organizing cross functional technical and customer teams to proactively resolve performance
issues before they impacted the customer. This included testing for expected results of
failovers, recoveries, disaster recovery processes and accuracy of technical documentation.
• Responsible for the introduction of ITIL Best Practices at A-B, providing the initial
implementation of ITIL into A-B’s Network Management Department.
• Lead Manager for ITIL assessments of all IT Operations Departments.
• Lead Manager for highly visible incident and problem management efforts during customer
impacting events, performance impairments, and infrastructure outages.
• Responsible for organizing cross functional technical teams assigned to proactively groom the
corporate infrastructure to effective prevent service degradation and customer impacting
outages.
• Utilizing NetScout to view data flows and provide packet level analysis of server, desktop, and
application performance, which assisted in troubleshooting and identifying delays for critical
applications on the network.
• Seasoned presenter and trainer with a history of delivering technical, project, and status
presentations, along with developing and facilitating training classes on IT and business related
subjects.
• Self-motivated team player with the ability to motivate the team to achieve corporate goals with
a customer service focus.
Group Manager – Information Management and Retention (2000-2001)
Kevin L. Sees
5114 Whitefish Drive
Columbia, MO 65203
**********@*****.***
Full responsibility for the technical strategic planning and tactical implementation of the electronic
Information Management and Retention Department-
• Developed project for development and implementation of corporate-wide standards and
policies for aging and retention of electronic data stored on email and file servers.
• Project leader for the implementation of the technical aspects for data backup and recovery of
corporate data stores and email backup retention.
• Developed staffing requirements and hiring, departmental standards and procedures, and
coordinated interdepartmental technical principals to plan achievement of assigned goals.
Manager - Network Management and Support (1998-2000)
Direct responsibility for managing-
• A-B’s Network Control Center, a 24x7x365 NOC.
• Customer Services Management System evaluation.
• Enterprise Technical Support Organization project during analysis, development and
implementation.
• HP OpenView network management system project for evaluation and implementation.
Team Leader - Network Control Center (1996-1998)
Management of A-B’s 24x7x365 Network Management Center-
• Redesign of network management processes for moving from reactive Level One to proactive
Level Two system and network support.
• Development and implementation of corporate-wide network and system change management
process.
• Development of networking department escalation procedures.
• Development and implementation of Service Level Agreements (SLA) and department-wide
training seminars.
Supervisor - Network Control Center (1993-1996)
Supervision of A-B’s Network Control Center-
• Redesigned midrange application and system support processes.
• Performed Customer Services Management System evaluation and implementation.
• Key contributor on the team that developed the corporate-wide Enterprise Technical Support
Organization.
• Key contributor to the HP OpenView Network Management System evaluation and
implementation.
Network Control Analyst - Network Control Center (1987-1993)
EDUCATION
Maryville University, Saint Louis, MO
Bachelor of Science in Information Systems with an emphasis in Business Management, 1997
CERTIFICATIONS
ITIL Foundations v2 and v3
ITIL Practitioner in IT Service Management: Release and Control
ITSM Service Operations
REFERENCES
Fred Alessi Joe Helton Dr. Robin Rambaud
Sr. Manager, BJC Manager – Anheuser-Busch Self-employed IT Consultant
****.******@*******.*** *********.**@*****.*** ********@******.***
314-***-**** 618-***-**** 314-***-****
Ensures alignment of ITSM solutions with business needs Enables and champions an IT service culture Champions and
promotes service creation and delivery processes to continually improve quality and customer satisfaction with IT Services Provides organizational change leadership by communicating goals and activities and enrolling others
in those objectives Creates and generates enrollment in an ITSM roadmap, manages implementation and measures impacts against objectives Maintains day-to-day responsibility for the ownership and resolution of Service
Management issues that arise in connection with ITSM Creates process ownership through design, implementation and continuous improvement activities in the process life cycle Identifies needs staff training ITSM concepts
and coordinates delivery
Service Management Oversees development of ITSM-based processes and controls to ensure quality services are delivered to meet business objectives Collaborates with Service Managers to communicate with and manage expectations
of customers of IT Services Works with Service Managers to ensure that service performance reviews are regularly conducted with customers, results are documented and agreed upon and action plans are completed Process
Management Works with process owners and workers to ensure processes are executed as designed and effectively monitored Defines and analyzes service and process metrics (KPIs) for ITSM performance, creates
recommendations for improvements and coordinates the effective implementation of ITSM changes Coordinates inter-process changes with process owners Facilitates resolution of interface issues among process owners
Ensures appropriate OLAs/SLAs are in place to support any new services and processes Analyzes and reviews actual performance against OLAs/SLAs Creates and manages an effective process, tools and resources for testing
the Quality of new ITSM processes Identify the root cause of service defects and recommend ITSM improvements to eliminate, reduce or provide early detection of such defects
needs,
Oversee the IT Operations team to provide services to the Applications, Service Delivery, Ed Tech and District
Participate in yearly goal setting to ensure alignment across
the IT and District organizations, Develop, own, and implement
policies for connectivity, availability, capacity, continuity,
performance, and security of BVSD IT infrastructures, This
position will evaluate district-wide technical solutions to the
benefit our customers Operationally the role oversees the
design, implementation, management, upgrade, repair and use of
Fiber resources Physical and virtual servers Telecommunications
infrastructure Wireless network infrastructure Network-based
printing services Staff and student storage Disaster recovery
and redundancy Security of computing resources and data Private
and public cloud computing Systems management and
monitoring Backup frequency and retention
Contact this candidate