VP Operations
Resume:
ANTHONY J. ITALIANO
***** ****** **** *** *******, Florida 33576
****@************.***
www.linkedin.com/in/tonyitaliano
EXECUTIVE MANAGEMENT
Focus of Interest: Operations Management & New Business Development
EXECUTIVE PROFILE
Highly successful and results-driven senior executive armed with more than 20 years of success in managing sales, marketing, and overall business operations. Adept at maximizing sales through effective market research and planning along with high-quality branding strategies. Highly capable of leading, devising, and executing company processes and procedures. Equipped with broad-based experience in cultivating business relationships. Known for motivating and boosting staff morale to attain operational objectives, improve productivity, and optimize overall sales performance.
FUNCTIONAL SKILLS WITH EXPERIENCE
Operations Management
- Provided astute direction to all facets of business operations, policy and procedure development, financial performance and strategic planning while presiding over the coordination of internal trainings for the staff.
- Played leadership role to divisions such as, Engineering, Construction, Energy Management, Service, Sales and Accounting managers.
- Keenly supervised production workflow; generated and imposed policy and procedures of company operations.
Sales and Marketing Management
- Oversaw all aspects of cash flow management which included sales and accounts receivable.
- Took charge of driving sales for commercial and residential mechanical services while ensuring customer satisfaction.
- Initiated the development of new business opportunities, marketing campaigns, and leads; as well as training and educational workshops.
Business Development
- Rendered strategic oversight to the successful execution of a strategic business plan; instituted systems to effectively enhance new HVAC service offerings across mechanical, energy, electrical and building controls products and services.
- Assumed full management responsibility in spearheading the implementation of eEnterprise business solution, which included training and development to streamline the process of transition.
Process Improvement
- Ensured the awareness of all personnel by developing and implementing a written pricing policy and procedure for all product categories.
- Exemplified keen expertise in developing and implementing the following processes and procedures to reduce project design liability, improve overall productivity, and establish client relations.
- Mechanical Safeguard Maintenance Program
- Guardian Full Service Maintenance Program
- AccuPro HVAC Maintenance Estimating System
- No-Cost, Low-Cost Incentive Plans
- BudgetPro Budgeting System
- AccuTask Tasking
- PowerMax Coaching and Mentoring System
Leadership and Collaboration
- Encouraged in-depth relationship with cross-functional teams to achieve overall business
goals, which included revenue, profitability, client relations, and quality.
WORK HISTORY WITH ACCOMPLISHMENTS
GSC GROUP OF COMPANIES, HAMILTON, BERMUDA
Sales Manager/General Manager 2012–2013
- Earned promotion from sales manager to general manager through excellent performance.
- Leveraged in-depth expertise in increasing overall company sales by 10% and preparing the group for future revenues for the next 10 years; starting with a five-year renewable revenue stream on each sale.
- Implemented systematic commercial service marketing and selling processes which increased sales by 25%.
- Made use of field tasking procedures which enhanced the technician’s productivity by 30%.
- Enhanced gross profit by 20% on owner-occupied markets through marketing and selling efforts.
- Formed and actualized strategic partnerships program with vertical markets that increased lead generation by 50%, direct client sales of $400K, and indirect client sales of $250K.
- Executed the integrated business software system that increased productivity and return on investment in less than a year.
- Displayed strong command in utilizing the S.M.A.R.T.E.R program to train staff; thereby significantly improving the overall productivity by 75%.
- Initiated the development of the commercial and residential air-conditioning service industry; rendered effectual assistance in encouraging a profitable company.
- Held full accountability in overseeing all aspects of business operations, policy and procedure development, financial performance, and strategic planning for the HVAC Mechanical Contracting Firm worth $17M.
- Functioned effectively in developing the service department to align with changing economic conditions; formed and actualized training, streamlined workflows, and expedited transition.
- Reduced service operating costs by 30% and man loading for construction operating costs by 20%; Increased service department market share by 50%.
SSI MECHANICAL, SAN ANTONIO, FL, USA
Vice President of Sales and Marketing 2011–2012
- Generated and imposed new processes and solutions which defined new markets; boosted sales in the Service Department by $2M; and increased hourly rate by 20% as well as the number of new clients.
SUBURBAN MECHANICAL, KALAMAZOO, MI, USA
Vice President of Sales and Marketing 2010–2011
- Brought new clients and increased maintenance agreements by more than 50% in the first year of tenure.
- Rendered strategic oversight to the successful implementation of the energy management program.
- Interacted with clients in order to encourage them to invest in the proposed project worth $9.5M.
A1 REFRIGERATION, INC., KALAMAZOO, MI, USA
Vice President of Sales and Marketing 2007–2010
- Successfully drove the transformation of all maintenance agreements from normal into five years with annual increase.
- Demonstrated excellent skills in positioning the Sales Department at the top with the highest profit margin; as well as in increasing sales performance by 30% through the introduction of ServicePro estimating systems.
- Introduced a new product line into the company (Energy Management Services) by implementing a turnkey energy project which significantly brought more than $1M and 40% gross profit in its first year.
HVAC TECHNOLOGIES, INC. (HTI), STATESVILLE, NC, USA
General Manager 2005–2007
- Exhibited superior skills in maintaining the company’s productivity and profitability.
- Held full accountability in managing a budget worth more than $3M as well as 18 indirect and 3 direct reports.
BUILDING SERVICES INSTITUTE (BSI), NASHUA, NH, USA
Vice President of Operations/Board Member 2003–2005
- Functioned effectively in managing a $5M budget while simultaneously overseeing five consultants and two sales representatives.
J.E. JOHNSON MECHANICAL CONTRACTING, MIDLAND, MI, USA
Sales Manager
HOFFMANN BROTHERS HEATING & AIR CONDITIONING INC., SAINT LOUIS, MO, USA
Lead Service Technician/ Sales Representative
GAINES HVAC, SAINT LOUIS, MO, USA
Senior Serviceman and Lead Installer
EDUCATION
Associate’s Degree in Heating and Air Conditioning SOUTH COUNTY TECHNICAL SCHOOL, SAINT LOUIS, MO
PROFESSIONAL DEVELOPMENT
BUILDING SERVICES INSTITUTE
2000 Sales Training General Management Service Management Target Marketing Brand Management
EXCELLENCE ALLIANCE UNIVERSITY
1999 Marketing Management Strategic Sales Management HVAC&R Commercial Service Sales Program
Commercial Service Agreement Sales Training Commercial Service Estimating Training
CERTIFICATIONS
Chlorofluorocarbon (CFC) Certification I &II: State of Missouri (Valid Until: Month Year)
Chlorofluorocarbon (CFC)–Department of Industry Labor and Human Relations State of Missouri (Valid Until: Month Year)
Occupational Safety and Health Administration (OSHA): State of Missouri (Valid Until: Month Year)
Equipment Manufactures Certifications
PROFESSIONAL AFFILIATIONS
Vice President–Business Network International, Kalamazoo Chapter
Member–Freelance Refrigeration Service Engineers Society, Milwaukee, WI; Saint Louis, MO
TECHNICAL ACUMEN
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), WinFax PRO, Lotus
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