Manager Customer Service
Resume:
Kristy Calo
ab9zay@r.postjobfree.com
PROFESSIONAL SUMMARY
Experienced and Innovative Human Resources manager, specializing in Talent Acquisition. Excellent interpersonal and
customer service abilities, adept at interacting with individuals of diverse backgrounds. A detail oriented professional with
a reputation for strategic thinking, process improvement, and sound problem solving & decision making capabilities.
KEY SKILLS
- Talent Acquisition -Creative Sourcing Strategy –Vendor Management - Legal Issues & Compliance - Benefits Administration
-Mediation/ Dispute Resolution - Labor/ Employee Relations - HR Policies & Procedures - Disciplinary Procedures
- Employee Counseling - Negotiations – Diversity & Inclusion
PROFESSIONAL EXPERIENCE
Manager, Diversity/Recruiting South Jersey Industries 2011-Present
Strategic, analytical, results driven and creative problem solver with a demonstrated track record of driving innovative and
comprehensive Talent Acquisition strategies. Process improvement minded and effective customer-centric
enhancements in an effort to provide diversification of the workforce.
• Responsible for creating a workforce development strategy to address short and long term challenges related to talent
acquisition needs.
• Develop and drive an effective Talent Acquisition Strategy for the business ensuring best in class talent for the organization at
optimum cost.
• Translated business directions into actionable hiring needs, advising on risk and working closely with leadership team on the
design and development of recruiting focus areas to deliver.
• Designed recruitment tools and processes that relate directly to business needs, including behavior based interview practices,
assessment tools, and customized sourcing initiatives.
• Designed comprehensive diversity strategy to support future workforce strategy
• Developed networks with Diversity organizations to attract qualified female and minority candidates. This resulted in our
diverse candidate slate for all external hiring to be at 100%.
• Created Diversity and employment content for the Company webpage and recruitment initiatives.
• Responsible for monitoring and maintaining EEO/Affirmative Action Plan.
• Effectively manage and coach Talent Acquisition staff, hands on leadership approach.
• Identified opportunities to provide corporate exposure with professional, government and civic/cultural organizations such as
the Wounded Warrior Project, and Hero 2 B Hired.
• Ensure recruiting and hiring practices are in compliance with all government regulations and organizational
policies and procedures
• Enhanced company Co-Op/Internship program by cultivating relationships with local and national colleges and universities
HR Talent Manager Cardone Industries, Inc. 2006 – 2011
Successful Human Resource Manager for a privately held remanufacturing company with more than 5,000 employees
globally. Utilized lean concepts to improve processes and reduce waste.
• Created online manpower request system to streamline manpower approval process, this reduced turnaround time by 5
working days.
• Administered HR Zero Risk hiring tool and tailored interview using behavior-based questions.
• Successfully hired candidates in global locations, including the U.S., Canada, Belgium, United Kingdom, and Mexico.
• Managed departmental budget and controlled expenses coming in under budget plan, by 12%.
• Maintained turnover rate under 1% by hiring the best-qualified candidates.
• Developed and analyzed HR global manpower reporting standards for Executive VP of HR and the Board of Directors.
• Developed employee orientation programs for all global locations.
• Coached and advised upper level and mid-line managers on hiring techniques and negotiations.
Kristy Calo (page 2)
• Lead cross-functional team to develop and establish the company's online application system.
• Identified and assessed internal candidates for promotional opportunities within the organization. Played an integral role in
advising upper management in selection of candidates.
• Created departmental processes to clarify and streamline workflow, this reduced average lead-time of 7 days to 2 days.
• Responsible for full life cycle recruiting for all departments within the organization including, Finance, IS, Customer Service,
Sales, Product Management, Corporate Marketing, Engineering, Legal, Manufacturing leadership, and Purchasing.
• Coached the manufacturing and support managers with regards to the HR Policies and Procedures.
• Handled Employee/ Labor Relations.
• Ensured compliance with local, federal, and state employment laws.
• Spoke at “Pathways to Success for Engineers” hosted by Drexel University on Interviewing Best Practices.
Associate Store Manager Ann Taylor Loft, NJ 2005 – 2006
• Successfully managed a $4.5M store by driving sales, improving the customer experience, and hiring dedicated
staff of 65 employees. Responsible for store recruitment by ensuring proper staffing levels based on monthly sales
projections.
Associate Store Manager Gap Inc, NJ 2003 – 2005
• Successfully drove sales and customer engagement in a $5.5M store, while managing a staff of 50 employees. In
addition I managed the human resources function which included hiring, training, and on boarding.
Department Manager Loehmann’s, NJ 1999 – 2003
• Responsible for managing accessory department with profits exceeding $3.5M. Traveled to new store openings as a
Regional Trainer, with responsibilities including merchandising set up and facilitating training for new store associates and
managers.
Assistant Buyer Smith Brothers, NJ 1998 – 1999
• Increased inventory turns by assisting buyer with store merchandising and pricing program.
EDUCATION
Human Resource Management Certificate- Rowan University
Bachelor of Arts, Fashion Marketing, Lynn University, Boca Raton, FL
SOFTWARE/SYSTEM SKILLS
Microsoft Office Suite, SAP, AS400, Lawson
DDI-Targeted Selection Interviewing Skills certification
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