Customer Service Medical

L.Ryan-Stylinski Toledo, Ohio 216-***-****

********@*****.***

. Consulted in over 24 EPIC implementations for various healthcare

organizations throughout the US.

. Experienced in EPIC software applications including ASAP, CPOE,

ClinDoc and Prelude.

. Extensive understanding of clinical workflow, medical terminology

and pharmacology practice.

. Ambulatory, Emergency Room, Inpatient and Physician support analyst

with build experience.

. Communicate with End Users and Installation team in reviewing and

modifying the implemented software solution to fit the needs of the

organization.

. Perform analyses of workflows, data collection, report details, and

other technical issues associated with the use of EPIC software.

. Principle trainer for McKesson systems project and implementation.

. Team Lead on several EPIC projects.

. Engaged in EPIC modules, implementation and deployments from Cleveland

Clinic Foundation to Trinity Mother Frances System.

. Ability to function independently with end-users, in defining/

troubleshooting workflow problems.

. Acted as Team Lead and responsible in, deploying consultants as needed

to all areas of hospital, managing dissemination of information to

consultants on floors and break coverage.

. Build workflow, templates, order sets with physicians to create

treatment plans.

. Evaluation of individual consultant's knowledge base and ability to

communicate and engage staff.

. Maintain a high level of interaction with all clinical areas to

continually enhance/improve patient care.

. Collaborate with colleagues and suggest work tickets via email, fax

and command center calls.

. Communicate changes, interface problems and resolved/unresolved

tickets and issues with interdisciplinary team members.

. Hardware validation; mapping computers to printers, testing Rx, Lab,

Labels and Scanners and Windows printing in Epic, Imaging, eSignature

pads and Hyperspace verification.

. Clinical Informatics Specialist for McKesson software for Home Health.

. Coding and OASIS review board, clinical record and QA analyst.

EPIC Clients November 2009 - present

Trinity Mother Francis Hospital System

Team Lead & Consultant - ASAP/Clindoc

Ochsner Health System

Assigned to Medical Director PST

Wake Forest Medical Baptist Center

Consultant - ASAP, Adult/Pediatric - Physician Support/Inpatient EMR

Ashtabula County Medical Center

Team Lead & Consultant - ASAP

University of Michigan Health Systems

Consultant Wave 2 - ASAP, Inpatient, Orders

University Healthcare System

Consultant Epic Ambulatory, Cadence, Prelude, Resolute PB

St. Luke's Health System Owensboro Medical Health

System

Lead - Prelude/Cadence/ASAP Inpatient EMR, Dragon, CPOE

University of Michigan Health Systems

Consultant - Wave 1 MyChart

Cleveland Clinic Foundation (7 Hospitals)

Consultant - Implementation & Support for numerous EPIC applications and

upgrades.

DELL/Catholic Health Hospital

August 2009

EPIC CONSULTANT & IMPLEMENTATION SUPPORT Analyst

- Provided technology services and support for a Go-Live launch of EPIC

software to 7 Hospitals and Healthcare facilities for Care PATH.

Beech Brook Organization- Cleveland, OH

March 2008- April 2009

FACILITATOR/MANAGER

- Supervise and work with employees to maintain smooth operational flow

of the intensive treatment facility. Manage & evaluate staff

performance and ensures adherence to department standards.

- Provide departments with updates as needed to ensure continued

compliance with specific medical management standards. Ensures

programs operate in compliance with departmental objectives, rules

regulations, policies and procedures.

- Scheduling, compliance regulatory maintenance, conflict resolution, &

Fire Safety.

Lake West Hospital - Willoughby, OH

March 2007 - March 2008

NURSE ASSISTANT/MEDICAL SECRETARY

- Performed all state tested nursing assistant duties on Cardiac step-

down unit.

- Admit/discharge/transfer patients, data entry, phones, customer

service using EPIC software.

- Transcribe and place physician's orders/consults, EKG's, monitors,

glucose, ordered tests and x-rays.

Cleveland Clinic Foundation- Cleveland, OH

June 2006 - June 2007

STNA/Mental Health Worker

- Float position assisting nurses with patient duties and support

physician when needed.

- All charting and documentation done using EPIC software, Phlebotomy,

Telemetry monitors, EKG's.

EDUCATION

Master of Business-Hospital Administration 2010

Bachelor of Science- Management 2008

Developmental Service Worker 1997

National Institute Management System for Emergency Disasters 2009

EPIC APPLICATIONS/CERNER/MCKESSON/SORIAN

ASAP-nurse triage, Track Board, Navigator, Orders, results/review labs,

acuity-Mar, POC testing, sedations/codes, acknowledge orders vs. sign &

hold, login/sign-in,

ClinDoc-flow sheets/procedure documentation, ADL's, order composer,

wrenching tools,

Orders- preference list, facility, database, composer

CPOE-Physician Support Training, In Basket, AVS, Order-sets, favorites,

preference lists, MedRec, Sign/hold/releasing orders, messaging, Consults,

Note Rider,

ICU- Device Integration & Data Validation, workflow/documentation, Drips,

Titrabale IV's, I/O's

Inpatient-Physician/Nurse Care plans, Rounding, ADT orders, rounding, AVS

PB Resolute - Customer service, Insurance claims, workques

Patient Registration/ADT/transcribe and place orders, co-pays

Prelude- Hospital Billing / Professional Billing (Resolute) Patient

Customer Service

Cadence - patient scheduling, HIM Coding & Abstracting

McKesson-Referral, Intake, Scheduling Clinical Assessment, Billing, and

Telephony.

McKesson-Create Services, Service Fees/Billing Codes, Insurance

Payors/Plans, Rates & Reimbursement, Physician, Personnel and Facilities

Information and Reports.

Specialties - Behavioral Health, Rehab, Cardiology, Ophthalmology,

Pediatrics-Emergency, Adult Emergency Room, Orthopedics, Neurology,

Telemetry, Cardiac Step-down, Med-Surg, Pacu, ICU and Oncology.

Skill Sets-Proficient in Microsoft Word, Excel, PowerPoint and Outlook

Build Smartsets, preference lists, favorites, Macro's, HPI templates

Printer routes, Calibrate Medication Scanners, Smart Phrase, Smart

Links, SmartText, Dot phrases

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