Customer Service High School
Resume:
Bermane Jean Louis
**** ****** ***** **** ********, OH 43229
****************@*****.***
To obtain a position where I can demonstrate my abilities and
OBJECTIVE:
contribute to the growth of an organization.
CUSTOMER SERVICE SKILLS:
• Computer training skills in Microsoft Word, Data Entry,
Excel, Access, Automated Accounting, PowerPoint,
Publisher, Office XP, Web Page Design, Photoshop,
Computer Concepts, Filing, Accounting, Windows XP,
Typing Skills, Internet.
• Bilingual Fluent ( French and Creole)
• Able to work independently and as part of a team
• Well organized, dependable, and Responsible
• Able to type 50 WPM
EMPLOYMENT HISTORY:
12/05 06/06 Bob Evens
Columbus, Ohio
Team member
Handled payment transactions made by cash and debit
Maintained sanitary conditions in compliance with health
codes
Assisted with the preparation of good quality food for the
customers
Trained new employees
12/09 Present JPMorgan Chase Bank
Columbus, Ohio
Financial Service Advisor
Resolve inquiries, telephone and written form, from the card
member
Uses the computer to access information and to memo card
member accounts
Documents the nature of card member inquiries.
May research customer problems concerning billing errors,
disputed transactions, misapplied payments, and general
card member concerns
Resolve customer inquiries to the mutual satisfaction of the
card member and the Bank
Work within policies and established procedures to perform
duties
Judgment is usually limited to well define choices
Able to work independently of manager on routine matters
Has regular contact with card members, peers, team
managers, and team leaders and other similar operations
departments.
06/05 08/05 City of Columbus, Department of Public Utilities, Division of
Operational Support Laborer (Summer Employment
Opportunity)
Data Entry of map coordinates
Ensure completeness and accuracy of the sewers database
Updated and maintain City Storm and Sanitary maps
Provide Customer Service by answering questions over the
phone and sending all requested information by either e
mail or fax
09/05 06/06 CBCS
Collection Associate
Must be self motivated
Reliable negotiation experts
Responsible for contacting customers who are between one
and six months past due
Securing payment arrangements
Must be adaptable, assertive, dependable and persistent in
order to successfully negotiate payment arrangements on
a file of delinquent accounts
Payment arrangements are achieved through a combination
of manual dialing, skip tracing, and automated dialer
work
Securing payment arrangements with customers by phone
and bringing delinquent accounts current
Must meet established goals including balances saved, pay
by phone collected and call quality
Must maintain great adherence and outstanding attendance
at all times
EDUCATION:
2006 Columbus State Community College
Healthcare administration
2005 TechBridge
Columbus, Ohio
Computer Technology
Studying for Microsoft Office Certification, computer assembly
and maintenance
2004 East High School
Columbus, Ohio
High School Diploma June 2006
2004 Fort Hayes Career Center
Columbus, Ohio
Vocational Certificate in Business Computer Information
System
References Furnished Upon Request
Contact this candidate